Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 26, 2020 at 12:18 pm #1197996

    KingGeo
    Participant

    Dear developers,

    Yesterday, I purchased your Enfold theme. When I try to install the theme (ZIP file), I get a notice that says that the file is too big to install: The uploaded file exceeds the upload_max_filesize which is allowed in php.ini

    I’ve tested uploading the theme file at several websites I also own and I got the same result.

    Could you help me out with this one? Unfortunately, right now I can’t even start! :(

    Regards,

    Geoffrey de Jong
    Rotterdam, The Netherlands

    March 26, 2020 at 4:56 pm #1198109

    Victoria
    Moderator

    Hey KingGeo,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you share the zip with us that you’re trying to upload?

    You can upload it to a service like Dropbox or http://imgur.com and give us the links here.

    Best regards,
    Victoria

    March 26, 2020 at 9:28 pm #1198167

    KingGeo
    Participant
    This reply has been marked as private.
    March 27, 2020 at 8:13 am #1198259

    Rikard
    Moderator

    Hi,

    Thanks for that. I can’t login to your site though, the first time I tried I got an error message from WordPress saying that the details are wrong. The second time I got a Wordfence message that I’m blocked. Could you check the details and verify them please?

    Also, which file exactly are you trying to upload? Please make sure it’s enfold.zip, located inside of the zip file you linked to on Dropbox.

    Best regards,
    Rikard

    March 27, 2020 at 1:29 pm #1198326

    KingGeo
    Participant
    This reply has been marked as private.
    March 27, 2020 at 1:34 pm #1198332

    KingGeo
    Participant
    This reply has been marked as private.
    March 28, 2020 at 5:07 am #1198513

    Rikard
    Moderator

    Hi,

    Thanks for that. I can login in now, but I can’t access the themes page on the backend:

    Je hebt geen toestemming om deze pagina te bekijken.

    Please change the user and give it admin rights.

    Best regards,
    Rikard

    March 28, 2020 at 2:19 pm #1198572

    KingGeo
    Participant
    This reply has been marked as private.
    March 29, 2020 at 6:00 am #1198776

    Rikard
    Moderator

    Hi,

    Thanks for that. I see that you have an old version of the theme installed already, is the problem that you cannot update? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    If you need help with update then please post FTP login details in private as well, along with a verification that you have backups of the site.

    Best regards,
    Rikard

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