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  • #1365189

    Topic: Pages in black

    in forum Enfold
    Protohill
    Participant

    My web got pages in black as error. Maybe an update is creating this problems but I restored a backup from 1 year ago and its not working too. WordPress detected Enfold theme as a problem so my web is not working. Anyone with the same problem?

    Here the error page: https://audiconpartners.com/servicios/asesoria-fiscal/

    Any solution?

    Please help! Thank you!

    • This topic was modified 3 years, 6 months ago by Protohill.
    #1365187

    In reply to: Maintenance Mode LOGO

    I understand and I did upload my photo there. However this is my issue… I need maintenance mode because I am currently working on my website. When I do enable maintenance mode and direct it to the maintenance page, I can edit the page as I want but I can’t remove your Enfold logo from that page.

    Now that I test it, the maintenance mode enabled isn’t even working and my domain goes to a blank page “service unavailable”. Any idea how to fix this?

    #1365184

    it is just the point about variable fonts. There is no change on the fonts on uploading it via Custom Font Manager. The font will be shown as only a 400 upload. But downloading it again from the /wp-content/uploads/avia_fonts//type_fonts folder and checking the font abilities over wakamaifondue.com all variable font stylings are preserved.
    But choosing the font on Enfold Options – General Styling – Fonts – the variable font-weight option is lost.
    On this video you can see how it should be ( continous choice even 538 as font-weight will be possible ) :
    https://vimeo.com/748702665
    On that video you see the loss of that possibility – only 400 and 600 are “working ” – i guess it is only the 400 and the font nearby (since 600) the 700 will be rendered via browser:
    https://vimeo.com/748724583

    #1365181

    Hi,
    Thanks for the feedback, if I paste the iframe url in a new tab address bar I can login and the console error is this:
    2022-09-15_004.jpg
    Typically iframes can only be loaded from the same domain unless the target domain has added the CORS policy to allow Cross-Origin Resource Sharing.
    Typically you can see the CORS error in the browser console, but I believe that this site is not sending the error to the console, I’m not sure if it is for security or it is how ASP pages work, I don’t have ASP experience.
    I recommend asking the people at “my account center” if you can use an iframe, I don’t think that is related to the theme because when I tested with the iframe in a plain html file, not using WordPress or Enfold, I could not login, and you don’t have a working example of the iframe elsewhere, so far we can only login by going to their site.
    I also don’t think you should be seeing these errors when you login directly to their site, perhaps this is related to the issue.

    Best regards,
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    #1365171
    MidasPL
    Participant

    Hello,

    One of the template functions does not work properly. I tried all the ways. Deactivating plugins, removing your own CSS code, etc. When I position the logo centrally over the menu, then transparency works fine. However, I would like the logo to be under the menu and all transpartments on the photo of the slider. Unfortunately, it doesn’t work properly. Also the logo is not sticked to header, only menu is (i use sticky headr option). I attach photos. I checked on other sites where enfold is and the same problem is everywhere. This function is not working properly.

    Thank You,

    #1365170

    Hi David,

    Please try the following in Quick CSS under Enfold->General Styling:

    p.woocommerce-mini-cart__buttons a {
        float: none;
    }
    
    p.woocommerce-mini-cart__buttons a.wc-forward {
        padding-left: 25px;
    }

    Best regards,
    Rikard

    #1365166

    In reply to: Image wrong in preview

    Hi,

    Thanks for that. I’m seeing the same problem on my end, but I’m not sure what is causing the problem unfortunately. I see that you have published the page, so I’m not sure exactly why you need to use the Preview functionality? It’s safer to check on the actual published page in my opinion.

    If you want to dig deeper into this problem, then you can activate debug mode and move all the shortcodes to a new page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    #1365165

    In reply to: Sticky Contactform

    Hi,

    – I created a new widget area called Header and moved your Contact Form widget into that widget area
    – I added this code to Functions.php file of your child theme – https://kriesi.at/documentation/enfold/header/#toggle-id-2
    – I added following code to Enfold theme options > General Styling > Quick CSS

    
    #header .widget {
      background-color: white;
      max-width: 300px;
      padding: 30px;
      position: fixed;
      right: 0;
      top: 50%;
      border-radius: 5px;
    }
    

    Please review your website :)

    Best regards,
    Yigit

    #1365162

    In reply to: Unprecise image

    Hi,

    Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    #1365160

    In reply to: Farbe Menü ändern

    Hi Alexander,

    Thanks for contacting us!

    Please add following code to Quick CSS field in Enfold theme options > General Styling tab

    
    #sub_menu1 .avia-menu-text {
      color: white;
      font-size: 20px;
      background-color: red;
      padding: 10px;
      border-radius: 5px;
    }
    

    Regards,
    Yigit

    #1365157

    Hi Mike!

    I wanted to give you an update on this issue. We’ve tried every piece of code you’ve recommended with no luck. My lead developer is planning to custom code the menu navigation in the hopes that it will be picked up by the screen reader. I don’t think that this is necessarily and Enfold issue, as we’ve tested the site on other screen readers and it’s being picked up, but an issue with the screen reader being used by the client (JAWS). The technical support team for JAWs was pretty much worthless when I tried reaching out to them.

    The menu should be coded by the end of next week, so I’ll report back with the outcome. Again, thanks for all of the help as we troubleshoot this.

    Cheers!

    Becky

    #1365156
    designconnection
    Participant

    Good Day

    We are having issues with the theme that once UserPro is activated it breaks the look and feel of the site after switching to PHP 8 (this will soon be a mandatory upgrade, so we need to get the issue resolved asap).

    We have deactivated other plugins so that just UserPro and the theme is active and you can see below how it looks activated and not.

    UserPro Activated

    https://prnt.sc/87Pkje2AZHOF

    UserPro Deactivated

    https://prnt.sc/Z3OxDfqIFHo7

    Can you please into contact with us ASAP we just bought support.

    Thank you

    #1365152

    Hi Ismael,
    Thanks for your help. Sadly, that didn’t work. So I tried different things, and here are a few other elements that might help :
    – when changing to another theme (like Twenty Twenty-Two), and adding a new product, the product image worked as intended, by which I mean that on the product page, when clicking on ‘Define featured image’ and uploading a new picture and selecting it, the proper thumbnail (uncropped) appeared on the page. I then saved the product and switched back to Enfold, and it kept the right uncropped thumbnail. And on the catalog, I could see the right, uncropped thumbnail.
    – So I tried something else. I disabled the shop_catalog image size in my child theme function.php, changed back the woocommerce/config.php file to what it was originnaly, and then retried the whole process ; this time, even with Enfold activated, everything happened as it should – meaning I get my uncropped thumbnail. But if I reinstate the ‘shop_catalog image size, it starts picking it up again and not the woocommerce_thumbnail one.
    And if I select a semi-old picture (one dating from no before the end of August), and the 450×450 pixel file exists on the server, it will get picked up even though the image size ‘shop_catalog’ is still removed. Regenerating the thumbnails and deleting the unused ones makes it work again.

    So it seems that somehow, the existence of the shop_catalog sized image is enough for it to take precedence over any other thumbnail…. Once again, I encourage you to try things out on the website I gave you. It truly baffles me.

    Thanks for your help !

    #1365149

    Hi,

    Are you using Enfold’s mega menu or a separate plugin? I just chose to display one of the menu items as a mega menu in one of the menus I created but it works fine on my end.

    Best regards,
    Yigit

    #1365148

    In reply to: TikTok Logo

    Hey,

    – I uploaded Tiktok logo in Media Library
    – Added following code to bottom of Quick CSS field

    
    #top #wrap_all .av-social-link-tiktok a:before{
        content: "";
        width: 20px;
        height: 20px;
        display: inline-block;
        vertical-align: middle;
        background: url(LINK-TO-TIKTOK-LOGO) no-repeat center center;
        background-size: contain;
    }
    

    Telegram is included in Enfold 5.1.2 :)

    Cheers!
    Yigit

    #1365146

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

    #1365138

    Hey mcdi,

    Thanks for the login details. Please try to enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy all the shortcodes from the problem page to a test page, so that we can have a closer look at the content.

    Best regards,
    Rikard

    #1365134

    In reply to: TikTok Logo

    Hi,

    Thanks for contacting us!

    Please see “Using images or non-Fontello icons” and “In case of using an image” sections here – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options

    If you need assistance with it, please create temporary admin logins and post them here privately :)

    Regards,
    Yigit

    #1365133
    NonSuch
    Participant

    Hi Enfold team,

    User “THP Studio” opened this threat asking for Contact Form E-Mail Customisation:

    https://kriesi.at/support/topic/contact-form-email-customisation/

    I want to change my outgoing contact form E-Mails in the same way as requested in the above topic.
    Moderator Gunter answered with “…added it to the dev repo…”

    Where can I find the code for this change? Did not find it on github.

    Thank you!

    #1365130

    Topic: TikTok Logo

    in forum Enfold
    ballindigital
    Participant

    How do I use the TikTok logo in social profiles?

    Surely this issue has been fixed now?

    I’ve tried the old guides but can’t get them to work.

    This is putting off future clients using Enfold.

    #1365124

    Hi,
    Thanks for your question, you could use the theme’s Maintenance mode option to direct visitors to your custom “Holding page” while you can login and work on your site.
    Please see our documentation here.

    Best regards,
    Mike

    #1365122

    Hi,
    Thanks for your patience and for the login, I found that your un-cached page (logged in) is incorrectly showing the icon grid as “display block”
    2022-09-15_001.jpg
    and the cached page is showing it correctly as “display flex”
    2022-09-15_002.jpg
    I’m not sure why your un-cached page is incorrect, I tested your icon grid on my test site using Enfold v5.1.2 and it shows correctly, so I don’t believe the error is with the version.

    I would recommend updating your theme again, but since this is an active site perhaps try creating a staging site to test with first?
    Check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site to test on it while your site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

    Here are some screenshots of what it would look like:
    staging-1.jpg
    staging-2.jpg

    Since your theme is already showing as v5.1.2 to update to a fresh version you will need to download the latest version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    2022-09-15_003.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1365120

    Hey Blaise,

    Thanks for contacting us!

    Have you inserted your tokens into Enfold child theme options? Also, from which version have you updated the theme? Was it older than 4.5? If so, Envato has updated their API and we have implemented those changes in Enfold 4.5 so that might be the reason.

    You can also use Envato Market plugin – https://www.envato.com/lp/market-plugin/ to receive auto updates for the themes and plugins you have purchased from Envato :)

    Best regards,
    Yigit

    #1365113

    In reply to: Support registration

    Hi Gabor,

    Could you please try adding following code to bottom of Quick CSS in Enfold theme options > General Styling tab?

    
    @media only screen and (max-width: 767px) { 
    .avia-table-1 tr:not(:nth-child(1)) td:nth-of-type(1)::before {
      content: none;
    }
    }
    

    Best regards,
    Yigit

    #1365106
    swotes
    Participant

    Hi,

    die Vor und Zurück Funktion beim Portfolio und den Beiträgen funktioniert nicht wie gewohnt.

    In der Übersicht sind die Portfolio-Einträge wie gewünscht platziert: Siehe Link1
    Beim Aufruf bsp. des ersten Eintrags ist in der Einzelansicht der Vor-Pfeil auf der linken anstatt auf der rechten Seite: Siehe Link2

    Dies setzt sich so fort und ist bei den Beiträgen ebenso.

    Ich habe heute die neueste Enfold-Version: 5.1.2 installiert – keine Änderung.

    Brauche hierzu eure Hilfe – Danke

    Grüße
    Bernd

    #1365092

    In reply to: Maintenance Mode LOGO

    Hey ivopivo,

    Thank you for the inquiry.

    The Logo option is located in the Enfold > Theme Options panel. The Upload button should open the media library where you can add a new image and insert it as logo. You can also disable the maintenance mode in the same panel.

    Best regards,
    Ismael

    #1365089

    Hey itadminprint,

    Thank you for the inquiry.

    You may need to select the default Woocommerce 3.0 product gallery in the Enfold > Shop Options > Product gallery settings and make sure that the default editor for the products is active, not the Advance Layout Builder (ALB). Let us know if this works.

    Best regards,
    Ismael

    #1365079

    Hey JaimBateman,

    Thank you for the inquiry.

    Have you tried implementing the changes that we suggested in the previous thread?

    // https://kriesi.at/support/topic/bug-in-enfold-for-woocommerce-prduct-images/#post-1363586

    The enfold/config-woocommerce/config.php file has to be modified directly. This will set the thumbnail to the default woocommerce_thumbnail if the woocommerce_thumbnail_image_width option has been adjusted.

    Best regards,
    Ismael

    #1365076

    In reply to: Titles font instable

    Hi,

    We cannot reproduce #4. For the iconbox title, try to adjust the style of the H4 heading tag in the Enfold > Advanced Styling panel or use this css code.

    h4 {
        font-size: 30px;
        line-height: 1.1em;
        margin-bottom: 4px;
    }
    

    To adjust the font size on mobile view or on smaller screens, add this css media query.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      h4 {
        font-size: 20px;
        line-height: 1.1em;
        margin-bottom: 4px;
      }
    
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the changes.

    Best regards,
    Ismael

Viewing 30 results - 22,981 through 23,010 (of 244,506 total)