Hi again Ismael,
My website is: http://www.kindbo.com
I have been in contact with my host one.com and there is no problem with the memory. However we did the P3 Profiler plugin and it showed that the WPML-plugin made the site way to slow. I have copied in the results of the analysis.
It was a surprise to me that the WPML-plugin was the one causing the problems since you gave the information that Enfold is prepared for this plugin and that is also the reason why I bought it.

Any suggestions on how to resolve this?
Regards,
Eva
WordPress Plugin Profile Report
===========================================
Report date: 21 mars, 2014
Theme name: Enfold
Pages browsed: 4
Avg. load time: 16.6999 sec
Number of plugins: 10
Plugin impact: 84.01% of load time
Avg. plugin time: 14.0291 sec
Avg. core time: 0.2797 sec
Avg. theme time: 2.6248 sec
Avg. mem usage: 57.69 MB
Avg. ticks: 13,225
Avg. db queries : 133.25
Margin of error : -0.2337 sec

Plugin list:
===========================================
P3 (Plugin Performance Profiler) – 0.0091 sec – 0.06% BackUpWordPress – 0.0242 sec – 0.17% Acurax Social Media Widget – 0.3510 sec – 2.50% Akismet – 0.1104 sec – 0.79% Black Studio TinyMCE Widget – 0.0070 sec – 0.05% CommentLuv – 0.0096 sec – 0.07% Google Analytics Dashboard For Wp – 0.1200 sec – 0.86% Growmap Anti Spambot Plugin – 0.0038 sec – 0.03% WPML Multilingual Cms – 13.3639 sec – 95.26% WPML String Translation – 0.0302 sec – 0.22%

The session_start() command is used in at least 4 files under the Enfold theme files provide. This command is causing the issue. Thanks for the link, but I already tried to eliminate saving the PHPSESSID urls in .httacess by using the commands providing in the article referenced. I tried this last week before I submitted the support request. The article is 8 years old and does not work, it crashes my entire site. Is there another way?

Thanks

Ismael,

Tried adding that to the Child theme style sheet and also to the “Quick CSS” area in the Enfold Child Theme Options. Unfortunately, neither worked. You can view the news widget near the bottom of the Home page at

Hi, Devin, and thanks for posting. I mentioned it on the Enfold Theme Forest page because I was replying to something else anyway, and Kriesi said yes, it will be available with next update. ( I don’t know how much you do with Vimeo, but I checked their site and it looks like they no longer have the option to show controls to stop a video. Looks like the best a person can do is hover and click pause to get it to stop playing.)

I would like for the Layer Slider to be on a Color Section, but can’t drag the layer slider onto it. Will it not do that? I prefer to have a color background on which the video plays. This question hasn’t been addressed yet, so hopefully there’s a solution.

Thanks :)

Hi Devin,

As I mentioned at the start of the thread, we’ve deactivated all plugins and it didn’t have an effect. WC system status is all good and green. And WP Engine support says they don’t review anything like this. I’m not sure digging into why Enfold isn’t working on WP engine is worth it because the hosting company doesn’t much matter, as long as the site and checkout works.

If you were me, how would you go about troubleshooting this theme, or child theme, issue? It doesn’t seem to be a problem with Stripe because I couldn’t get Paypal to work either. I’m getting really desperate and would love any help you can offer.

Thanks
Robin

P.S. Are there any known issues with Enfold working alongside woocommerce subscriptions, woocomerce stripe gateway, or groups woocommerce? Because everything seems to be working with other themes.

Hey Dude,

Our developer checked the error logs and nothing could give us an indication of the actual error. He just found generic 500 database error but that didn’t help.

So we ran a bunch of woocommerce checkout tests (using the Stripe gateway extension) on two hosting platforms, bluehost and wp engine, and the results are here:

BLUE HOST
THEME / CHECKOUT SUCCESS or NOT / BROWSER
Twentyfourteen, checkout in 14 secs on chrome
Twentyfourteen, checkout in 30 seconds on safari
Enfold, checkout in 11 secs on chrome
Enfold, checkout in 12 secs on safari
Dancedojo (Enfold child theme), checkout doesn’t complete on chrome
Dancedojo (Enfold child theme), checkout doesn’t complete on safari

WP ENGINE
Twentyfourteen, checkout in 6 sec on chrome
Twentyfourteen, checkout in 5 sec on safari
Enfold, checkout doesn’t complete on chrome
Enfold, checkout doesn’t complete on safari
Dancedojo (Enfold child theme) checkout doesn’t complete on chrome
Dancedojo (Enfold child theme) checkout doesn’t complete on safari
Twentytwelve, checkout 5 sec on chrome
Twentytwelve, checkout 7 sec on safari

It seems like there is a theme issue here. Do you have any ideas, suggestions? This is killing me!
Thanks
Robin

@drjill agreed! This seems like a serious oversight by the Enfold team and real bummer. This decision to contradict the way child themes are intended to work just set my team back a few days and that’s just not cool really.

@ismael I’ve mentioned this several times already but I have header>extra elements set to not show social icons but it still does. Seems broken.

Hi Dude, I did that and now I only see the flags without language text. I want to use the dropdown option.

@Alessio,I’m not using Mailchimp and actually the rest of the plugins I intent to use are disabled so it has to be another way to fix this.

I don’t think it is WPML plugin since it was working correctly before updating enfold to the latest version.

I downloaded a fresh copy of the theme and uploaded via FTP, it did not help.

Any other tip in order to get the dropdown working correctly?

Thanks guys.