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Topic: Problems
Dear Enfold – Kriesi.at,
Yesterday, 27 september we (Elske Elisen from MijnSteen.eu) sent your sales department an email considering the following:
1 We bought theme Enfold approximately in 2021 and used it for our basic landing website without complaint. Until 1 week ago.
We recieved your answer yesterday that the problem was rescheduled to the service community department, thank you for that. However we trust in good and quick service we herewith explain the problems we encountered that we cannot resolve without your active help unfortunately:
history
After we updated all the programs of WordPress and adding 2 new sites last week, we encountered the following problems:
We find us confronted with a new url in our landing page website leading directly to the website of Kriesi.at
The added urls, did not work online this week
We were not able to start up our website yesterday after a few hours work on some new pages.
The contact form does not work
We received a mail from WordPress – see attachment
Our host -Cloud86.nl- sorted part of the problem yesterday evening see the attached mail;
Cloud86.nl discovered that the theme Enfold could not operate with the php version. In response Cloud86 restored the former PHP version.
Please see also attached the backup of the website we prepared in concept, yesterday morning.Herewith we kindly request Kriesi.at to look up and recover our theme Enfold today. So we can continue using and improving our website, and make sure it can be found (through xml indexing) by google at least. And build out to the next level, by us.
We also kindly request Kriesi to upload the attached backup of our site and check if the site works properly then, after your service.
We hope that we have given you enough information in order to resolve our problem with Enfold them the soonest.
We would be happy if you will reply to this mail so we know it has your attention as from now.
Please reply to:
Elske Elisen – M (Email address hidden if logged out) and to me:
Jetze Steensma – Jetze@MijnSteen.eu
Kind regards,
Mijnsteen.eu
There are CSS files generated for most pages that live inside /wp-content/uploads/dynamic_avia/avia_posts_css and contain important things such as background images.
I noticed when we duplicate a page (using any duplicate plugin, we’ve tried a ton of them) – the moment we hit Save Draft on the new page that was generated, the bulk of the contents inside of the /wp-content/uploads/dynamic_avia/avia_posts_css directory completely disappear, including the post-#.css file for the page that was just duplicated. Causing the original post to lose all it’s background images.
This was only noticed by us because background images kept disappearing from posts.
There is some kind of caching involved, i.e., /post-28762.css?ver=ver-1695850991 so it takes some time for us to notice this has happened, I guess at some point the version # gets updated and the system realizes this file doesn’t actually exist anymore.
I did remove all plugins (except the Duplicate plugin) and revert to default Enfold, just to make sure no customizations were the issue.
What can we do?!Topic: Can’t manual import demo
Hi. I am trying to import manually a demo because the classic import gives me curl 28 error timeout.
I followed the steps from the manual https://kriesi.at/documentation/enfold/import-demos/#how-to-import-a-theme-demo
but after the upload, in the demo import section the themes try again to download the demo files. Why?
I followed perfectly the tutorialDear Support Team:
Sorry that I have to continue on this closed thread (https://kriesi.at/support/topic/blog-posts-automatically-display-author-date-and-categories/) again. I updated to the most current Enfold update, and all my shortcodes automatically displaying (see private link):
– title
– excerpt
– author
– date
– categorywere gone again. I could recover title and date as they’re quite straightforward, but I’d like to know how:
1) I have to tweak the following code for category (https://developer.wordpress.org/reference/functions/get_the_category_list/) such that it called by [sc_post_category]
2) I have to tweak the following code for author (https://developer.wordpress.org/reference/functions/get_the_author/) such that it called by [sc_post_author]
3) the respective function for excerpt such that it is called by [sc_post_excerpt]
I guess for (1) and (2) I only need to change the shortcode function name. BTW, my old (well working) enfold instance didn’t have any such functions in functions.php…
Thank you very much!
MagnusHello – I have tried following the instructions here (https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options) to add the Spotify icon (I need Apple podcast too), but it’s not working for me. I must be doing something wrong.
I am not using a child theme (should I be?), so I added the code where the instructions indicate in the functions.php file and changed the icon code to uf328 for the Spotify one. Nothing happens. Now when I add the code to the top of the functions.php file, it does allow me to use a fontello icon (ue800), but not the Spotify one. I currently have the code placed below this line:
if(isset($avia_config[‘use_child_theme_functions_only’])) return;but no addtional icons are available in the theme options.Code I am using:
if( isset( $avia_config[‘use_child_theme_functions_only’] ) )
{
return;
// Register new icon as a theme icon
function avia_add_custom_icon($icons) {
$icons[‘icon_name’] = array( ‘font’ =>’entypo-fontello’, ‘icon’ => ‘uf328’);
return $icons;
}
add_filter(‘avf_default_icons’,’avia_add_custom_icon’, 10, 1);// Add new icon as an option for social icons
function avia_add_custom_social_icon($icons) {
$icons[‘Icon Label’] = ‘icon_name’;
return $icons;
}
add_filter(‘avf_social_icons_options’,’avia_add_custom_social_icon’, 10, 1);
}`Any help is appreciated.
Topic: Demo installation – OVH
Hey,
I would like to know how to install parallax demo on ovh server. I tried to do it manually but I dont know where to copy instructions in function.enfold.php.
I obtain an error message when trying to install it directly in the panel. (cURL error 28: Connection timed out after 10001 milliseconds).
Thanks if you can give some instrcutions or have a solution.Topic: This page isn’t working
I upgraded and moved the site and now I am getting a This page isn’t working error on https://impressbyprint.com/.
I upgraded Enfold from 4.6.2 to the latest version.
I moved the site from Bluehost to Siteground at the same time.
I can get into the admin area of the site but nothing is appearing on the front end of the site. Thanks for any insight that you can provide.
Topic: Problems
“We have some issues with the website. Additionally, we have some questions.
1. What is the cost to remove the link to your website from the footer?
2. Is there an additional charge for getting and maintaining plugins working?
3. Can a site map be created to make the pages easier to find on Google?
ProblemThe website is no longer visible. It states that there is an error message related to Enfold compatibility with PHP versions and WordPress. Can you solve this for us? We have already contacted Cloud86, and they referred us to you.”
I added this CSS and applied the class name in the home page text element’s Advanced > Developer Settings tab, but it doesn’t seem to work. What am I missing?
/*to make h1 text smaller on mobile as the enfold settings dont work*/
@media only screen and (max-width: 767px) {
.homeintrotext {
font-size: 80% !important;
}
}Topic: cookie is still active
Hello all
I got the following tip from them to disable this cookie (Maginific Popup):
To disable the lightbox, go to the settings under Enfold Theme Options ▸ Lightbox Modal Window.
I then applied that and it worked beautifully.
now i did it on another homepage too.
Link below:
there the cookie still remains active.
is there another way to disable this cookie.
plugin or CSS entry ?
thanks in advance
kind regards
FranzTopic: Cell padding: Larger screens
Hi Enfold
I’m trying to adjust the cell padding in grid rows for larger screens, as only the text should be aligned with the left or right margins (not the images)
In attached printWhen adjusting cell padding the top, bottom, left and right nothing changes. I have no issues with adjusting for laptop/notebook, tablets, smartphones.
Customer would like text in the grid rows to align with the margins.
What is the solution? Or how to make the adjustments?
Best regards
LeneTopic: Toggle section issue
Hi
I have attempted to toggle a section following this guide https://kriesi.at/documentation/enfold/button/#toggle-id-7), however, I cant get it to work on this page:
Can you assist please
Kind regards
Duncan
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