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Dear Kriesi Team,
First of all, we apologies for using the Pre-Sales contact form to reach out. We are fully aware that support for the theme should be requested through your official help forum, but unfortunately, due to our specific situation, we cannot create a new thread there because do not have access to our original Purchase Code to register a new forum account and starting a conversation.
Many years ago, we purchased the WordPress theme Enfold and we are currently using version 4.6.3.1 of the theme.
We are in the process of updating the PHP version of our server, but the current version of the theme is not compatible with the new PHP version we are trying to install. To resolve this, we need to access the latest version of the theme and update it.
The problem is that the theme license is linked to an Envato account that we no longer have access to because it has been so long time since we purchased the theme, and therefore it is no longer available. For this reason, we cannot download the update for the theme and the child theme from that account.
We would like to know what options are available in this case. Is there an alternative way to obtain the theme update without having to purchase a new license?
We appreciate your help in advance, as we need to resolve this issue in order to complete the PHP update and maintenance of our server. We look forward to your response.
Best regards.
In reply to: Massive feedback points to make Enfold even better
Hey Robert Berrier,
Thank you for using Enfold for such a long time.
Thanks a lot for your ideas on how to improve Enfold. I’ve added them to our dev repo and will chat with Kriesi about how we can bring them into future development.
Have a great day.
Best regards,
GünterHello,
I’ve noticed something strange in this latest version that didn’t happen before (I use 7.1.2 + WP 6.8.2).On a specific site, I use the native WordPress blog with Enfold and, at least until a few versions ago, when I inserted a gallery (the native Gutenberg element), the lightbox always worked. Now, when I create a gallery, it no longer works. I have correctly enabled the function in the back office: Lightbox Modal Window > checkbox is on
Is this normal?
Thanks for any help in solving this situation 😊
Hi folks.
SInce the beginning of my work with Enfold, I’ve added all my CSS customizations to the “quick CSS” frame in the Theme options.
Can I safely cut & paste all those customizations to the “style.css” file, in the Theme file editor?
(The style.css on the “Enfold CHILD”, of course.)I’ve already made a test with the staging website and, after a quick test, it seems I had no side effects.
Can you confirm I should not have any? Otherwise, I need to do a more detailed test in staging before doing it in production…Side note: I have WPML (3 languages in total), and I’ve always kept the 3 different “quick CSS” aligned: there are no differences among the 3.
Another reason why I’d like to unify the CSS into the style.css file.Thanks for your help!
Bye,
A.-In reply to: Theme Update
Hey Darren Harlow,
Thank you for the inquiry.
You will need the purchase code or access to the account where the license is registered. Since the installation contains a very old version of the theme, you’ll need to download the latest version (7.1.2) from your ThemeForest account and update the theme manually via FTP. Please check this documentation for more info.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Once the theme is updated to the latest version, you’ll be able to upgrade it automatically from the dashboard. To enable this, you’ll need to register a private token: https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme
We recommend creating a site backup or cloning the site to a different domain, perform the update there, fix any issues before transferring it to the live site.
Let us know if you need more info.
Best regards,
IsmaelIn reply to: avia-head-scripts
Hey Stefan,
Thank you for the inquiry.
You can enable the Enfold > Performance > Delete old CSS and JS files? option to automatically delete these files. This option is located at the very bottom of the Performance panel. If the files persist, you can manually delete them (make sure to create a backup first), then resave the theme options to regenerate the dynamic scripts and stylesheets.
You can also disable the file compression settings in Enfold and instead enable the compression option in your caching plugin, or install a dedicated optimization plugin such as Autoptimize or BWP Minify.
Hope this helps.
Best regards,
IsmaelIn reply to: Social media icon sizes and page placement
Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeTopic: avia-head-scripts
Hi guys,
I’ve seen this problem before but can’t get a solution.
The folder: /wp-content/uploads/dynamic_avia has now 670MB of 3000+ avia-head-scripts.xxx*.js files and keeps growing.Can anybody tell me how to get rid of this phenomenon?
I tried this: https://kriesi.at/documentation/enfold/how-to-clear-the-cache/
didn’t do anything,
Thanks, Stefan
In reply to: 2 menu’s, 2 tokens?
A backup of the entire website is made every night.
I’ve exported the theme settings under Enfold->Import/Export and saved them to my local computer (see attachment). Is that correct?Topic: Enfold memory error
Hi – my system reports kind of enfold memory error? This is with regard to the main page.
By clicking on the edit-button of the main page, an error screen appears.
Error code, see Private Content. How can I solve this problem?
In reply to: 2 menu’s, 2 tokens?
Hi,
Thanks for the update. The FTP login details are working, thanks for that. We just need to verify that you have backups of your site? Besides regular updates, you should also export the theme settings under Enfold->Import/Export and save it on your local machine.
I can’t say what will happen after the update unfortunately, but the child theme will be intact.
Best regards,
RikardIn reply to: Font color
Hi,
Thanks for the update. Did you try setting the p element to the colour of your choice under Enfold->Advanced Styling. You could also check your settings for Main Content Font Color under Enfold->General Styling->Main Content.
Best regards,
RikardIn reply to: Enfold Theme by Kriesi
Hey Erik Scheper,
Thanks for your interest in Enfold, the site that you linked to has been built with the latest Enfold version, and the contact 7 plugin and the mailerlite signup form plugin. So you could build a similar site and change the images & content. But this has not been built with one of our demos, so you may need to do some trial and error to choose the correct elements and settings to copy it exactly.
A easier route would be to install one of our demos and then change the images and content, check them out and see if you like one of them.
All of the demos are included, but note that you can only install one at a time, as each new install overwrites the earlier one.
We have no Pro version, so there is no need to purchase additional elements from us, you may choose to use free or paid plugins to enhance your site, such as, we don’t have a calendar for making appointments, so you may find a free plugin or prefer a paid plugin with more options.
You will also get 6 months of support in our support forum included, but I recommend upgrading to a full year for just a little more, it is the only time you can get such a good value.
Best regards,
MikeTopic: Enfold Theme by Kriesi
Good evening support of Kriesi,
I am looking to purchase the theme Enfold for $ 59,00. I do have some questions:
I am looking to more or less duplicate a website (see the URL of the website in the section Private Content)
This is a quite simple website. Can I duplicate this website with other content and change the background colours in multiple different background colour blocks?Is everything I see included in this price or do you need to purchase additional elements to make this website work. (Some other theme supplier called the “pro-version”)
Also I want to add a calendar for making appointments. Do you have an solution for this?
Thank you in advance for your reply.
Kind regards,
Erik
In reply to: 2 menu’s, 2 tokens?
Hello Rikard
I figured out how to generate a password.
First, one more question. If you upgrade Enfold to the latest version, will it be compatible with the current version? Because the website creator made changes to the child theme. Will those be preserved after updating Enfold?
Met vriendelijke groeten
KittyIn reply to: Font color
Hi,
You can set the colour for all heading and the paragraph tag under Enfold->Advanced Styling.
Best regards,
RikardHi,
I’m Yuktha V from PluginHive, where we create smart shipping and booking solutions for WooCommerce and Shopify store owners.
I’m reaching out to explore a mutually beneficial collaboration, such as a link exchange. Specifically, I’d like to request a link placement in your article [https://kriesi.at/archives/enfold-version-3-5-woocommerce-bookings-integration-a-new-layout-mode-5-new-demos-and-more ]. In return, we’d be happy to feature your brand in one of our relevant articles, ensuring visibility for both sides.
Our goal is simple: help our audiences discover valuable solutions while boosting visibility for both brands.
If you’re open to this, I’d love to discuss how we can work together. If you’re not the right person, I’d appreciate it if you could point me to the appropriate team member handling partnerships or marketing.
Looking forward to your thoughts!
Best regards,
Yuktha V
Team PluginHiveIn reply to: Logo to small [solved]
Hey koomo,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardTopic: Checkout problem
Hi Enfold Support,
I’m using Flux Checkout with the Enfold theme, and I’ve confirmed with the plugin developers that Flux works fine with WooCommerce’s default Storefront theme. The issues only occur when Enfold is active.
Specifically, Enfold is:
Injecting custom checkout styling that breaks the field layout and button styles in Flux Checkout.
Loading checkout-related scripts which cause conflicts and make some buttons unclickable.Could you please provide a way to disable Enfold’s checkout styling and scripts so that Flux Checkout can render properly? Ideally, Enfold should allow me to opt out of its custom checkout modifications so that third-party checkout plugins like Flux Checkout can function as intended.
Thank you for your help!
In reply to: Easy slider description box
Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeTopic: Download link
Good morning
I purchased the Enfold Theme on Themeforest via PayPal but did not receive the download link.
The following is in the email I received from PayPal:
Hello, Andrei Zborovski
You authorized $62.00 USD to Envato USA Inc
Merchant Envato USA Inc
Transaction date Sep 7, 2025
Order ID 6d7a41c697a140af89bdcce0e01448ba
Envato Market
Qty: 1 $62.00
Subtotal $62.00
Total $62.00 USD
Authorized with
PayPal Credit
$62.00 USD
You’ll see this purchase as pending in your payment status until Envato USA Inc processes it. We’ll send you another receipt if the final payment amount is greater than this authorization amount.
Transaction ID: 9HH86875RP960560DIf you could send an email with the download link to (Email address hidden if logged out) that would be great.
Thank you
Andrei Zborovski
Hi,
Typically updating from v4.x to v7.x should cause no major issues as the theme is backward compatible, but if your child theme has any customized elements, or a header.php or footer.php, these will cause issues, and should be removed first.
Updating via FTP by overwriting the theme files will also cause issues as older files will be left behind, updating by uploading the theme as “new” in the WP backend is safer as WordPress removes the old directory and then adds the new directory.
I have not seen an issue where an update lead to the shortcodes showing (e.g. [av_textblock]), do you see the shortcodes on the frontend or in the backend in the Block Editor? Pages & Posts created with the ALB (Advanced Layout Builder) should not be opened, edited, or saved with the Block Editor, always edit ALB pages with the ALB editor. Also don’t use any other builders like elementor, beaver builder, visual composer, etc.
Incremental updates is not needed as I have seen v3.x updated without issues. I recommend exporting your child theme settings for backup, and exporting the layerslider sildes. Then create a staging site to test the update on, this way your live site is unchanged while your issue can be examined. Ensure that your stagging site is not using a cache plugin or object-oriented cache from your server, or a CDN, as these may not show the updated site correctly.
The only issues that I find for Ninja Forms are old:
2015: https://kriesi.at/support/topic/customize-ninja-form-styling/
2016: https://kriesi.at/support/topic/enfold-ninja-forms-conditional-logic-problems/
2019: https://kriesi.at/support/topic/ninja-forms-not-working-after-latest-wordpress-update/
2021: https://kriesi.at/support/topic/ninja-forms-breaking-with-enfold/
Note that the layerslider has had many changes and you may need to edit your slides and resave the transforms and minor settings, there is nothing we can do about that, the layerslider doesn’t seem to be fully backward compatible.Best regards,
MikeHey Natalie Tschickardt,
Thanks for reaching out, the Enfold license is for one domain and unlimited subdomains, such as:
domain.com
sub.domain.com
another.domain.com
ect.domain.com
the subdomains allow you to create testing sites, staging sites, dev sites, shops, etc.
When you create a new site on a new domain, such as your husband’s site you need to purchase a new license.
The good news is that you will also get six months of access to our support forum should you need any help with your sites, I recommend upgrading to a full year of support, which is very cheap with the one time offer on the ordering page:
Best regards,
MikeDear Rikard,
thank you for your reply and the references. We have already tried the suggested manual update steps (via FTP upload and also by uploading the theme as “new” in the WP backend). Unfortunately, both approaches completely break the site’s design:
All content is displayed only as raw shortcodes (e.g. [av_textblock])
Layout and styling are reset to defaults
Rolling back to Enfold 4.8.6 immediately restores the correct design
It seems that there is a major compatibility issue when updating directly from 4.8.6 to 7.1.2 on our setup. Could you please advise if there are intermediate update steps required (e.g. first upgrading to 5.x or 6.x before moving to 7.x), or if there are known incompatibilities between Enfold 7.x and WPML/Ninja Forms/LayerSlider that we should address prior to updating? If an incremental update path is necessary, we would kindly ask you to provide download links for the required intermediate versions (5.x and 6.x).
Best regards,
SHLiebes Enfold-Team,
mein Name ist Kay und ich nutze Enfold bereits auf meiner eigenen Website https://dasgrossewerk.com/. Nun habe ich für meinen Mann eine zweite Website erstellt, bei der ich ebenfalls als Administratorin tätig bin. https://chriswedell.expert/
Da ich die Theme-Dateien von meiner eigenen Seite kopiert habe, bin ich unsicher, wie es mit der Lizenz aussieht:
Darf ich meinen bestehenden Envato/ThemeForest-Key auch für diese zweite, private Website einsetzen?
Mir geht es vor allem darum, alles ordnungsgemäß und korrekt zu machen – gleichzeitig möchte ich sicherstellen, dass beide Websites problemlos und sicher laufen.
Vielen Dank schon jetzt für Eure Unterstützung und Euren Rat – ich freue mich über eure Rückmeldung
Herzliche Grüße
Natalie Tschickardt & Kay Wedell
In reply to: Full Width Easy Slider crashes website
Hey Swarez,
I see that you have a modified slideshow.php in your child theme, when I activate the parent Enfold v7.1.1 the test page loads correctly with the slider and all other elements. Try removing your custom slideshow.php from your child theme.Best regards,
MikeIn reply to: Easy slider description box
Thank you for all of your help the site is working great!!
Is there a way to load the content slider in random order every time a page is loaded
I have it set on one page
and that page is shown throughout the site
and I want it to show differently every time its shownI tried this code in a snippet
<script>
document.addEventListener(“DOMContentLoaded”, function() {
setTimeout(function() {
(function($) {
$.fn.shuffle = function(childSelector) {
return this.each(function() {
var $container = $(this);
var $elements = $container.children(childSelector);
var shuffled = $elements.sort(function() { return 0.5 – Math.random(); });
$container.empty().append(shuffled);
});
};// Shuffle testimonials after Enfold has built the slider
$(“.avia-testimonial-row”).shuffle(“.avia-testimonial”);
})(jQuery);
}, 300); // wait 300ms so Enfold initializes first
});
</script>set to run everywhere
but its not working
In reply to: Enfold 2016 >> Update und WebseitenFix
Hey Oliver,
Thanks for reaching out to us. Your site is not loading at all on my end, so I couldn’t check which version of the theme you are using. Please make sure that it’s the latest version (7.1.2): https://kriesi.at/documentation/enfold/theme-update/
Best regards,
RikardHallo lieber Theme Entwickler von Enfold,
als Newbie versuche ich die Webseite von einer Arztpraxis wieder zum Leben zu erwecken.
Dabei ist das Enfold aktiv und das damals wohl enthaltene LayerSlider-Plugin.Bei den vergangenen Updates durch den Entwickler (PMR) hat es die Editierbarkeit der Seiten durch den BlockEditor zerschossen.
Wie können wir vorgehen?
Ich würde gerne das Template weiterverwenden wollen mit dem integriertén Slider und den Preis con den Doktores bezahlen.Könnt Ihr mir das bitte anbieten ?
Fragliche Seite
http://www.praxis-woerth.deGrüße nach AT
Oliver
aus DEIn reply to: Styling-Einstellungen werden nicht übernommen
Hi,
Thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
