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Search Results
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Topic: Enfold 4.5 and accessibility
I am currently working on a site that requires accessibility. I have looked for solutions but seem to be for older versions of the theme. Here is a list of the clients requirements that involve the theme itself:
Please help – thanks.
1. Unlabelled form fields
The form fields have orphaned labels, which means they aren’t associated with the inputs correctly. This effectively means they don’t have labels. This makes it very difficult for screen reader users to successfully complete the form.
The label elements don’t have a ‘for’ attribute. Labels must have a ‘for’ attribute that references the ID of the input.2. CAPTCHA
This version of CAPTCHA provides challenges to accessibility. Although the standard checkbox CAPTCHA is accessible, there are circumstances where it is replaced with an image challenge. The image challenge does have an audio alternative but this has usability issues and can be difficult for cognitive impaired users.
At the moment there is no fully accessible version of CAPTCHA. There are some alternative methods, such as a honeypot, that can be used in place of CAPTCHA. Another alternative is multi-factor authentication.3. Missing keyboard focus highlighting
There is no visual cue for elements that receive keyboard focus. There must be a visual cue e.g. outline border to indicate an element has current focus. This can be styled but the browser default is also acceptable.4. Areas inaccessible by keyboard
The accept button in the cookies message, the navigation drop down menus, and the accordion components can’t be accessed with only a keyboard.Hi Guys
I’ve searched a lot in the documentary and the forum here but I didn’t find a solution for my little problem.
I’m trying to setup a Facebook Ad-Campaign and want to create a custom Event if someone is sending an order via the (standard) contact form.
I’ve put in the facebook pixel successfully, but I don’t know where to put this:
<script> fbq('track', 'Purchase'); </script>I’ve found this: https://kriesi.at/documentation/enfold/contact-form/#add-on-click-event-to-the-contact-form-submit-button-
…but where do I put this HTML code, so Facebook knows if someone triggers the order/submit button to automatically optimize the campaign?
I tried to put it into the ‘Message Sent label’ text, which is displayed when clicking… but this didn’t work either
thanks in advance
Topic: checkout-page does not work
hi
i am almost through in setting up my first woocommerce-shop using enfold 4.4.1 (child).
problem 1 ordering multiple numbers of the same product
i can write any number in the field but when i try to use the “+” button i can only add a maximum of 3
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problem 2 being much more important at the momemt checkout page does not work at all
it only shows a blank (black) page with a small white rimmed square, no header/footer or any other field that would allow me to go back. i can use the back button, that will lead me back to cart page
what i already tried
set up a new page and inserted woocommerce-shortcode, this does lead to the same result
activated standard wp theme 2017, same resulthope someone will come up with an idea!
thanks n cheers
BIZI created an Envato private token and configured permissions as instructed, but when I enter it and click “Check the private token,” the wheel by “Save all changes” button just keeps spinning. If I click the Save button, when I refresh I get this error message:
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)Again, I set permissions as instructed, and all those permissions listed in the error message are active.
Hello,
I was hopeful that I had recently solved an issue I am having with WooCommerce, however that does not seem to be the case.-
Here is the basic overall problem:
We recently began selling a few new products for a limited time. I have had a few customers call and report that they are experiencing issues with the cart. After adding a product or products from the single product page, they continue to the cart. Most of them have mentioned they clicked the ajax icon that appears. Once they have reached the cart page, they either see no products in their cart or they are only taken to a blank page.
Some of the customers have then gone back to the product and tried again. Upon again adding the products to the cart, they then see double the quantity of the products in the cart. So more or less, the second add to cart does register all of the previously un-registered add to carts.
I had thought I had the problem fixed by increasing our WordPress Memory to 512 mb and clearing transients and data that seemed unnecessary to keep for longer. I did that on October 31st and did not see any fatal errors or hear the problem arise again until this most recent fatal error today:
2018-11-15T19:11:41+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home/content/a2pnexwpnas03_data01/96/3492596/html/wp-content/plugins/jetpack/modules/widgets/contact-info.php on line 3
In regards to that error, I’m not sure it’s all that related to anything other than a poor internet connection during an update.
I have had a few customers call back in with the same problems again today. As we recently sent out 2,500 member mailers and 5,000 direct mailers to non-members, the online store having issues and costing us conversions is something I desperately need to troubleshoot.
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I did try first to troubleshoot with WooCommerce Support. Here is the support thread with them:
ME: I have had a few customers call and report that they are experiencing issues with the cart.
After adding a product or products from the single product page, they continue to the cart. Most of them have mentioned they clicked the ajax icon that appears. Once they have reached the cart page, they either see no products in their cart or they are only taken to a blank page.
Woo: Hey there!
Are you able to replicate this? I tried doing it on your site, but it all seems like it is working as far as I can see. Can you verify or tell us some more about how to replicate it on your site?
Cheers!
Andrew W – WooCommerce NinjaME: Hi Andrew, we were able to replicate this to a degree on Internet Explorer from a PC in the office. When doing this, we added the 9-hole cart card (https://fairwaysmembership.com/product/9-hole-cart-card/) to the cart. We then clicked to view the cart, and the cart showed as empty.
He then added an 18-Hole Cart Card (https://fairwaysmembership.com/product/18-hole-cart-card/) and both items appeared in the cart and functioned properly.
When I try to do the same from Safari, the site times out after clicking Add to cart more times than not.
I used incognito with Chrome and was able to reproduce the error. Here is a video I recorded of the error happening this morning.
Is this an issue between WooCommerce and our theme or something else? I figured it could also be a caching issue with Comet Cache essentially clearing out carts mid-session.
Here is the video: https://youtu.be/u2LowNEfWPc
Here are some screen shots: https://imgur.com/mz1Op2R https://imgur.com/E78U8My
Woo: Hey there!
It does sound like you are seeing some issues with caching, and the cart page displaying some cached versions, either a different user’s cart, or a prior version of their cart.
Here’s our guide to configuring and setting up caching to make sure it works properly on your site: https://docs.woocommerce.com/document/configuring-caching-plugins/
Cheers!
Andrew W – WooCommerce NinjaME: Here are some of the fatal errors from earlier today: 2018-10-31T09:11:29+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/content/a2pnexwpnas03_data01/96/3492596/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/tab_section/tab_section.php on line 218
2018-10-31T09:29:25+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/content/a2pnexwpnas03_data01/96/3492596/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/tab_section/tab_section.php on line 218
2018-10-31T09:45:39+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/content/a2pnexwpnas03_data01/96/3492596/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/tab_section/tab_section.php on line 218
Am I correct in assuming these were the cause (and moreover the memory limit) of the issue with the cart? Since upgrading the memory to 512, no fatal errors have been logged.
Woo: Hi Jonathan,
Was cache cleared as well? If after clearing plugin and/or server cache as well as upping the memory limit has helped with the initial empty cart error, then you should be all set. I’d also check with your host to exclude caching from cart, checkout, and my account pages just to be sure.
If the issue still occurs, do let us know!
ME: Could this be caused by an issue with the avia cart button? It seems the WooCommerce box that appears above a product after clicking add to cart works fine. I believe the issue arises when users hover the cart icon and click view cart. Here is an error I found using inspect with Chrome: https://imgur.com/DEsRGne
All in all, is this likely caused by hosting, theme (enfold) or woocommerce issues? And are there any settings I can modify to ensure this issue doesn’t occur for customers?
Thank you again!
Woo: Hi Jonathan,
Thanks for your follow-up email! I am happy to help you further.
Could this be caused by an issue with the avia cart button? It seems the WooCommerce box that appears above a product after clicking add to cart works fine. I believe the issue arises when users hover the cart icon and click view cart. Here is an error I found using inspect with Chrome: https://imgur.com/DEsRGne
I think the issue was caused by the theme since the very beginning. We can tell this by the fatal errors you’ve been having:
134217728 bytes exhausted (tried to allocate 12288 bytes) in /home/content/a2pnexwpnas03_data01/96/3492596/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/tab_section/tab_section.php on line 218
As you can see the issue is with the theme file. The 2 other errors showed the same.All in all, is this likely caused by hosting, theme (enfold) or woocommerce issues? And are there any settings I can modify to ensure this issue doesn’t occur for customers?
As mentioned above, I think the issue was caused by the theme so I would recommend keeping an eye on it. Make sure it is always updated and also monitor the feedback you receive from your customers. It sounds like the issue is now resolved, correct? If so, as I mentioned, watch it closely for the next few weeks and contact us again in case the issue is back.
Please let us know if you have any additional questions along the way.
Best,
Julia A. – Woo Happiness Engineer
Automattic, IncNote: This ticket will self-close in 7 days without a reply (not applied to tickets with bug reports which are on-hold).
Overall, any assistance would be greatly appreciated. With the number of mailers going out this weekend, Facebook ads and email campaigns, we’re expecting a high number of online shop visits. Thank you in advance!
Video of the error occurring previously with 4.4
List of plugins:
Greetings from Vienna!
I cannot find the most important share button of Facebook to click? Is there a way to add this to posts and pages easily in the theme or only with additional plugins?best regards
GerhardHi Support team.
I have added the https://kriesi.at/documentation/enfold/image/#remove-image-alt-title-on-hover code and it works fine except for all older posts following the “load more” button.
This is using the masonry layout with pagination
Hi, im trying to deep like to a Portfolio Masonry Element. Im using the filters for the categories and would like to be able to have a button that links to each one of them pre filtered.
I saw this code https://kriesi.at/documentation/enfold/portfolio-grid/#enable-deeplinking-to-the-portfolio-ajax but Im not sure thats what im looking for and im also having issues getting it working.
I added to my functions and create this link
http://imaginepreview.com/senzafine/portfolio-item?custom_ajax=799
But still getting a 404, 799 is one of my project IDs
Here is my portfolio page, http://imaginepreview.com/senzafine/projects/
Looking to have a link like http://imaginepreview.com/senzafine/projects/#armour-stone or something along those lines.
That will go right to the portfolio page with that category selected already.
Thanks
Dear Enfold Team,
I love your theme but I have two problems:
1) My theme update from Version 4.4.1. to 4.5 is not working. When I try to do the update it says “Download failed.
No valid URL was submitted”
2) On all of my pages somehow the button of the first section is not working. All the other buttons are fine, it’s just the first one on each page.
I am really frustrated because I tried to fix these problems by myself but it did not work.
Thank you so much for your help
PhilippHello,
Unfortunately, since the last Enfold update to the newest version I have some problems with the presentation of the themes. I hope you can help me solve these problems.1. A few months ago you helped me in this thread (https://kriesi.at/support/topic/individual-read-more-button/) the weiterlesen link to individualize.
That worked out wonderfully, but since the latest update, the changes are gone. I have made both the adjustments in the loop-index.php as well as in the postslider.php, but unfortunately without success. I have not changed the names of the categories. I think the problem relates to Ismael’s last answer. That was his last answer then.
“Hello,Thanks for the information. We added the parameter post id to the function has_category. It should work properly now.
Many Greetings,
Ismael ”It would be nice if that worked out again, but I can not stand it because I did not make the change that it worked.
2. The extended layer slider that comes with the Enfold theme does not manage to display the full width in a boxed layout. The picture expands to the right, but he does not do it on the left. For example, with the Google Chrome Developer tool, I can set the margin-left to -160px and then it will work. However, if I want to make that setting persistent and address the appropriate class or ID, it will not make any changes. A picture of the problem is coming now.
- https://imgur.com/a/bKqYiFB
3. Since the update, he shows me a funny message on my posts. The problem is that this message is on for my website visitors to see. In other threads, I also found this problem and tried to fix it myself, but then it shows me another error message.
- https://imgur.com/a/e2NPJwV
4. The page width of all Tag archives and all category archives should have exactly the same width with inner distance, outer distance, etc. as the start page. However, if I change something, the whole layout is lost on the pages mentioned.
Unfortunately, these are the problems that have arisen with the new update. I also had a Child Theme and the most important folders reincorporated there, so that nciht not happen, but it still happened.
I hope that I could formulate the problems reasonably well and that you can help me, please. I will write the data for login to the backend in private mode.
Many Thanks
Steps3011
Hi there,
I was registering for support, and realised once i’d hit the send button that there was a typo in my email address. Now i am unable to get in to adjust it, and unable to use my purchase key in order to set up a support account. Can you please help ASAP as having a serious issue with Enfold that needs resolving ASAP
Hi all,
i want to add a custom whitespace to a specific area of my page which I think has to be done with media queries.
As a workaround I added 3 separators which will be shown on different screen sizes defined by the options enfold is offering.I need a custom whitespace area on the homepage above the three buttons ( See private Content for details)
I need the these screen sizes to be more specific and different breakpoints.
Adding a class doesn’t seem to work, or maybe I am doing something wrong.Any help will be appreciated.
Greetings Henning





Hi,
I would like to show the comments of a post only when the user is clicking on a button or show/hide link.
Since the show-hide-comments plugin is no longer available, I found this manual solution:
How can I get the javascript function into an ENFOLD function (I’m not a coder),
and without a linked file to Google (-> not GDPR conform in Germany)?
and where exactly in the comments.php do I have to insert this part:
I guess, the “slidingDiv” class can be replaced by “comment_container” class???
Here is an example of what I mean:
live view: https://mymonk.de/gleichmuetig/
Thanks for helping me out!