Page 833 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 24,961 through 24,990 (of 82,620 total)

← 1 2 3 … 832 833 834 … 2,752 2,753 2,754 →

Author

Posts
January 23, 2017 at 2:05 pm in reply to: Issue with activating custom CSS class field for all ALB elements #737249

Yigit
Keymaster

Hey!

It seems like you are editing wp-includes/functions.php file. You should edit wp-content/themes/enfold/functions.php file :)

Cheers!
Yigit

January 23, 2017 at 1:51 pm in reply to: Wiki website #737240

Yigit
Keymaster

Hi Cameron!

Thank you for contacting us!

You can try using a wiki plugin such as this one – https://codecanyon.net/item/knowledge-base-helpdesk-wiki-wordpress-plugin/5758910. But to be on the safe side, please contact plugin authors beforehand and ask if they had any experience with Enfold.

Let us know if you have any other questions! :)

Regards,
Yigit

January 23, 2017 at 1:49 pm in reply to: How can I make an add-on for Enfold? #737239

Yigit
Keymaster

Hi Tommy!

Thank you for contacting us!

Please refer to this post – http://kriesi.at/documentation/enfold/add-new-or-replace-advanced-layout-builder-elements-from-child-theme/

You would need to register – https://kriesi.at/support/register/ and login to see the links on our forum.

Let us know if you have any other questions :)

Best regards,
Yigit

January 23, 2017 at 1:48 pm in reply to: Headers #737238

Yigit
Keymaster

Hey!

As i mentioned, you would need to login (after registering here – https://kriesi.at/support/register/) to see the links.

Best regards,
Yigit

January 23, 2017 at 1:47 pm in reply to: How to disable delay in main-navi to sub-menu hover? #737237

Yigit
Keymaster

Hi Ralf,

Can you please try de-activating all active plugins and check if that helps? Please make sure to disable CSS and JS minifying feature if you are using

Best regards,
Yigit

January 23, 2017 at 1:46 pm in reply to: Enfold doesn't work properly in my ipad/iphone #737236

Yigit
Keymaster

Hi Maria!

Can you please post a screenshot from your ipad? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

I can see that you took care of newsletter popup issue as well :)

Best regards,
Yigit

January 23, 2017 at 1:26 pm in reply to: copyright text #737231

Yigit
Keymaster

Hi!

Glad Rikard could help!
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Best regards,
Yigit

January 23, 2017 at 1:24 pm in reply to: Compatibility with Dokan Multivendor Plugin #737230

Yigit
Keymaster

Hi Nazmul!

Thank you for contacting us!

We have forwarded your message to Kriesi. He is currently very busy working on theme updates however if interested, he will contact you :)

Best regards,
Yigit

January 23, 2017 at 1:23 pm in reply to: Headers #737229

Yigit
Keymaster

Hey!

Please refer to this post – http://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/

It seems like you are not logged in. Please do so to see the links on our forum

Regards,
Yigit

January 23, 2017 at 1:22 pm in reply to: license nr #737227

Yigit
Keymaster

Hi Nicky!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

January 23, 2017 at 1:21 pm in reply to: Buy more themes at once? #737226

Yigit
Keymaster

Hi Malene!

Thank you for contacting us!

Unfortunately, we are not able to provide such discount when you make a bulk purchase however maybe Envato can, since they manage download and purchase processes. Please contact their support team and ask if that would be possible.

Let us know if you have any other questions :)

Cheers!
Yigit

January 23, 2017 at 1:20 pm in reply to: starting with Kreisi #737224

Yigit
Keymaster

Hey zanu!

We have replied you here – https://kriesi.at/support/topic/questions-13/. Let us continue there :)

Best regards,
Yigit

January 23, 2017 at 1:20 pm in reply to: Questions #737223

Yigit
Keymaster

Hey Zanu!

Thank you for contacting us!

1- We sell our premium WordPress themes on ThemeForest. You can find more information in their help center here – https://help.market.envato.com/hc/en-us. Regarding a discount coupon, unfortunately we are not able to provide any. However you can contact Envato support team and they might be able to provide however that would be probably possible if you make a bulk purchase.
2- We have not tested the theme with the plugin therefore we cannot guarantee. Please contact plugin authors and ask if they had any experience with Enfold to be on the safe side. We would recommend Enfold’s own Advanced Layout Builder. It is one of the main reasons users choose Enfold :)
3- Yes, Enfold supports multisite network

Let us know if you have any other questions!

Regards,
Yigit

January 23, 2017 at 1:14 am in reply to: Enfold support login not working #737062

Yigit
Keymaster

Hi Mark!

Thank you for contacting us!

Please see private content field below :)

Regards,
Yigit

January 20, 2017 at 9:46 pm in reply to: BREADCRUMBS #736649

Yigit
Keymaster

Hi,

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Cheers!
Yigit

January 20, 2017 at 9:46 pm in reply to: i need text with all shortcodes #736648

Yigit
Keymaster

Hi,

As i mentioned in my previous post, your hosting provider should enable multibyte string. It is not something we can help you with unfortunately.

Best regards,
Yigit

January 20, 2017 at 9:44 pm in reply to: Weird symbols when I click some pages of my website #736646

Yigit
Keymaster

Hey!

Great!
Not at all Maria, glad if i could help :)
Let us know if you have any other questions or issues and enjoy your weekend!

Regards,
Yigit

January 20, 2017 at 9:43 pm in reply to: Enfold doesn't work properly in my ipad/iphone #736645

Yigit
Keymaster

Hi Maria!

Please change “767px” value to “990px” or “1024px”. Slider will be hidden below that screensizes :)

Regards,
Yigit

January 20, 2017 at 4:59 pm in reply to: Custom Class not working #736578

Yigit
Keymaster

Hey!

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Cheers!
Yigit

January 20, 2017 at 4:50 pm in reply to: Custom Class not working #736574

Yigit
Keymaster

Hi tonyska!

They show up fine on my end, attached a screenshot in private content field.

Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Cheers!
Yigit

January 20, 2017 at 4:48 pm in reply to: Portfolio View 4 Columns #736573

Yigit
Keymaster

Hi!

Clearing browser data usually helps – chrome://settings/clearBrowserData :)

Cheers!
Yigit

January 20, 2017 at 4:47 pm in reply to: Hiding codeblock with custom css for all ALB doesn't work #736570

Yigit
Keymaster

Hi!

You are welcome! Let us know if you have any other questions or issues and enjoy your weekend!

Regards,
Yigit

January 20, 2017 at 4:46 pm in reply to: header items #736569
Yigit
Keymaster
Hey Merilla,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
@media only screen and (max-width: 768px) {
.header_color .header_bg {
    left: auto;
    right: 10%;
}}
@media only screen and (max-width: 480px) {
.header_color .header_bg {
    left: auto;
    background-position: 76% 100%;
}}
```
Best regards,
Yigit
January 20, 2017 at 4:42 pm in reply to: Longitude and latitude fields don't appear #736564

Yigit
Keymaster

Hi!

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Cheers!
Yigit

January 20, 2017 at 4:41 pm in reply to: White Bar on various size screens #736563

Yigit
Keymaster

Hey,

Due to video proportions unfortunately, that is expected. You can try changing the height of your color section element and check if that helps.

Best regards,
Yigit

January 20, 2017 at 4:39 pm in reply to: Portfolio View 4 Columns #736561

Yigit
Keymaster

Hi!

Please flush cache in WP Super Cache plugin as well and check if that will make any difference on your end. Also, please try checking in incognito mode of Chrome. My screenshot is from Chrome as well

Cheers!
Yigit

January 20, 2017 at 4:38 pm in reply to: Icon cart to image and change size #736560

Yigit
Keymaster

Hi,

I adjusted your code a little in Quick CSS. Please review your website now

Best regards,
Yigit

January 20, 2017 at 4:32 pm in reply to: Logo Centre, menu items to the left and right? #736558

Yigit
Keymaster

Hey!

Please go to Appearance > Menus and add a new Custom Link and with URL to your homepage and insert your logo in navigation label using HTML.

Please feel free to request – or vote if already requested – such feature on Enfold feature request form.

Best regards,
Yigit

January 20, 2017 at 4:29 pm in reply to: Preload animation #736557

Yigit
Keymaster

Hey hingex,

Please go to Enfold theme options and uncheck “Page Preloading”

Best regards,
Yigit

January 20, 2017 at 4:25 pm in reply to: Portfolio View 4 Columns #736555

Yigit
Keymaster

Hey!

They show up fine on my end, attached a screenshot in private content field.

Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Regards,
Yigit
Author

Posts

Viewing 30 posts - 24,961 through 24,990 (of 82,620 total)

← 1 2 3 … 832 833 834 … 2,752 2,753 2,754 →