Hi Rabia,

Thanks for contacting us!

Please register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

Best regards,
Yigit

Hi Matthias,

Yes, that is right as well and you can the use the license of Site A on Site B when Site A shuts down.

Let us know if you have any other questions! :)

Cheers!
Yigit

Hey Maria!

Try the following:
1. Install this plugin: https://wordpress.org/plugins/simple-image-sizes/
2. Go to Settings > Media
3. Change the thumbnail image size (increase its width / height).
4. Regenerate the thumbnails by clicking the button at the bottom.

Best regards,
Yigit

Hey!

You are welcome!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hey Anna!

Please make sure that you are using WordPress 4.7.2 and all plugins are de-activated and then try updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/
If that does not help, please let us know so we can look into it.

Cheers!
Yigit

Hey!

Yes, you can disable it if you are using another plugin for schema.org markup

Best regards,
Yigit

Hi,

Looks nice! :)
Please feel free to request – or vote if already requested – such feature on Enfold feature request form.

Best regards,
Yigit

Hi,

I enabled the custom css class field: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/ and gave your form a custom class “custom-form” and added following code to Style.css file of your child theme in Appearance > Editor

.avia_ajax_form.custom-form .form_element_fourth { width: 21%; }
.custom-form fieldset p.form_element:nth-child(6) { width: 142px; clear: none; margin-left: 1%; }
.avia_ajax_form.custom-form p.hidden { display: none; }

Please review your website now

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.supportslider .avia-caption-title { margin-bottom: -15px; }

Best regards,
Yigit

Hey Eva,

Please do not choose your frontpage and blog page in Enfold theme options when using Polylang plugin. Choose it in Settings > General instead

Best regards,
Yigit

Hey Eric!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi Mariela,

Sorry for the late reply!
I could not find masonry element on your page. However, looking at your example site, i think it would be better if you used grid style in Blog Posts element.

@npnielsen We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

Best regards,
Yigit

Hi Rob!

No, it should have worked in Quick CSS field. Can you please create a temporary admin login and post it here privately so we can look into it?
Also, please attach a screenshot and show how you would like to display your captions :)

Best regards,
Yigit

Hey!

Oh i see now. Can you please post FTP logins here privately as well?

Cheers!
Yigit

Hey!

Please see private content field

Regards,
Yigit