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I updated WordPress and now need to update Enfold 2.9.1. I received the Item Purchase Code, API and username from the developer but I cannot get the update to work.
I also cannot register on your forum because it says the Purchase Code is already in use.
How can I update Enfold?Hey Kobus Burger,
Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
If you would like us to change the email address on the existing account, please post your purchase code and email you would like to use in private content field :)
Best regards,
YigitI tried the plugin but the update still does not work. Can it be that the update will not work from one major version to the next major version of Enfold e.g. from 2.9.1 to 3.8? Is there an additional cost to update from version 2 to 3?
Hi,
No, it should work either anyway and there is no additional cost. Did you try to update manually like Yigit suggested though?
Best regards,
RikardThank you for your responsiveness which is amazing.
I cannot update manually because I do not have the Themeforest login details of the site developer ( I also do not expect them to give me their password). I only have their username, purchase code & API.
Am I missing something?Hey!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
YigitIn your second paragraph you mention the purchase code and an API key which I already have and I sent it to you via Private content. Please refer to my first post where I mention that I cannot register a forum account because it gives an error “Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code”
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