Page 782 – Support | Kriesi.at – Premium WordPress Themes

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February 28, 2017 at 12:15 pm in reply to: add a picture beside icon list? #752873

Yigit
Keymaster

Hi,

You should give custom CSS class to your icon list element :)

Best regards,
Yigit

February 28, 2017 at 12:09 pm in reply to: No visual mode on Editor #752872

Yigit
Keymaster

Hi,

Yes, please do so. We have released Enfold 4.0.2 – kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit

February 28, 2017 at 12:07 pm in reply to: Mobile Menu #752869

Yigit
Keymaster

Hi,

I see. Could you please post FTP logins here privately as well if you do not mind?
Issue seems to be specific to your installation as we have not received such report from other users.

Best regards,
Yigit

February 28, 2017 at 12:05 pm in reply to: Place PNG image above menu below social links #752866

Yigit
Keymaster

Hey!

Great!
We will keep the thread and open and wait to hear from you in case you need further assistance on this case :)

Regards,
Yigit

February 28, 2017 at 12:04 pm in reply to: Map disappeared from page #752865

Yigit
Keymaster

Hey FKL,

Sorry for the late reply!

Can you please try de-activating all active plugins and check if that helps?
If it does not, please create a temporary admin login and post it here privately.

Best regards,
Yigit

February 28, 2017 at 12:01 pm in reply to: Place PNG image above menu below social links #752862

Yigit
Keymaster

Hey!

Sorry for the late reply!

Please refer to this post – http://kriesi.at/documentation/enfold/adding-a-widget-area-to-the-header/ and add a widget area to your header and place your image inside that widget area :)

Best regards,
Yigit

February 28, 2017 at 11:59 am in reply to: Google maps working on main language but NOT working on translated pages(WPML) #752859

Yigit
Keymaster

Hey deepee,

Sorry for the late reply!

Please go to Enfold theme options and change language and add your API key in Google Services tab for each language

Best regards,
Yigit

February 28, 2017 at 11:58 am in reply to: Displaying image with search results #752858

Yigit
Keymaster

Hi!

Sorry for the late reply!
Please refer to Ismael’s post here – https://kriesi.at/support/topic/add-featured-image-to-search-results/#post-249161

Best regards,
Yigit

February 28, 2017 at 11:55 am in reply to: Contact Form Submit Button #752856

Yigit
Keymaster

Hi,

Please edit your page and edit Contact Form element and click on your field to change its “Form Element Width” – http://i.imgur.com/extNoWV.png

Best regards,
Yigit

February 28, 2017 at 11:48 am in reply to: Subheading #752853
Yigit
Keymaster
Hey!

Sorry for the late reply!

Please edit postslider.php file and find
```
$meta_out .= $cats;
```
and replace $cats variable to echo your custom field.

If that does not help, can you please post a link to your page and a screenshot showing the changes you would like to make?

Best regards,
Yigit
February 28, 2017 at 11:44 am in reply to: Google Services #752851

Yigit
Keymaster

Hi!

@thiib Thanks! You too! :)

Best regards,
Yigit

February 28, 2017 at 11:37 am in reply to: Affordable Guest Posting Services #752846

Yigit
Keymaster

Hi Deepti!

Thanks for contacting us!

We have forwarded your message to Kriesi. If interested, he will contact you :)

Cheers!
Yigit

February 28, 2017 at 11:30 am in reply to: Buttons alignment #752839
Yigit
Keymaster
Hey Sadegh,

1- Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
.page-id-43 .avia-button {
    min-width: 180px;
}
```
2- Please edit your buttons on the right column and choose to display them left aligned instead of center aligned

Best regards,
Yigit
February 28, 2017 at 11:28 am in reply to: Slider appearance after latest update #752838

Yigit
Keymaster

Hey!

It shows up fine on my end, attached a screenshot in private content field.

Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Regards,
Yigit

February 28, 2017 at 11:24 am in reply to: Google Services #752836

Yigit
Keymaster

Hey Lyse,

Can you please create a temporary admin login and post it here privately?

@thiib Glad you figured it out and thanks for sharing your solution! :)

Cheers!
Yigit

February 28, 2017 at 11:23 am in reply to: Footer Widgets – Logo Alignment #752835
Yigit
Keymaster
Hey dear Sadegh,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
#footer li {
    list-style: none;
}
.logo {
    top: 15px;
}
```
Best regards,
Yigit
February 28, 2017 at 11:21 am in reply to: Theme problem #752834

Yigit
Keymaster

Merhabalar! :)

1- Please update Enfold to the latest version 4.0.2 – kriesi.at/documentation/enfold/updating-your-theme-files/. It seems like avia.js file is currently corrupted. Updating the theme should help.
2- Please refer this post – http://kriesi.at/documentation/enfold/change-the-footer-text-and-link/
3- Can you please elaborate on the issue you are having? I am not sure if i understood correctly

Regards,
Yigit

February 28, 2017 at 11:12 am in reply to: support #752832

Yigit
Keymaster

Hi Jan!

Thanks for contacting us!

We only provide support through our support forum. In case you need assistance, we will try to help you here.
Turn around time is 24 hours and usually we reply within 12 hours however forums are currently very busy so it may be longer than that. We have welcomed additional team members recently and we will get back to our usual response time soon.

Let us know if you have any other questions :)

Regards,
Yigit

February 28, 2017 at 10:26 am in reply to: Enfold Theme #752823

Yigit
Keymaster

Hi Fitz!

Thanks for contacting us!

It covers one WP site. Each domain requires a new license.
You can choose to purchase a license without hosting package but unfortunately, it is not possible to try the theme as due to our agreement with Envato/ThemeForest, we are not allowed to sell/distribute themes directly.

Let us know if you have any other questions :)

Cheers!
Yigit

February 28, 2017 at 10:17 am in reply to: error 500, enfold 4.0.1 #752817

Yigit
Keymaster

Hey!

Sorry for the inconvenience. Could you please update Enfold to 4.0.2 via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/?

Cheers!
Yigit

February 28, 2017 at 12:14 am in reply to: After update to 4.0 Backend Error 500 #752649

Yigit
Keymaster

Hey!

Please update Enfold to 4.0.1 via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Alternatively, you can go to wp-content/themes/enfold/includes/admin/ folder via FTP and replace helper-compat-update.php file with this one – https://www.dropbox.com/s/ljvb1f8sqcoj3cv/helper-compat-update.php?dl=0

Best regards,
Yigit

February 28, 2017 at 12:12 am in reply to: Enfold 4.0 update – blank admin screen #752648
Yigit
Keymaster
Hey!

@arlographic i am getting “Server said: Could not create file.” error when i try to overwrite the file.

Please update Enfold to 4.0.1 via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Alternatively, you can go to wp-content/themes/enfold/includes/admin/ folder via FTP and replace helper-compat-update.php file with this one – https://www.dropbox.com/s/ljvb1f8sqcoj3cv/helper-compat-update.php?dl=0

Cheers!
Yigit
- This reply was modified 9 years, 1 month ago by Yigit.
February 28, 2017 at 12:05 am in reply to: Error accessing admin on 4.0 update. #752642

Yigit
Keymaster

Hi!

Could you please contact your hosting provider and ask them to upgrade PHP version to at least 5.4 and check if that helps? Enfold is compatible up to PHP7.1.x.

Regards,
Yigit

February 27, 2017 at 11:40 pm in reply to: Enfold 4.01 excessive load on server #752627

Yigit
Keymaster

Hey!

Please do so and let us know if that helps. We will keep the thread open and wait to hear from you

Regards,
Yigit

February 27, 2017 at 11:39 pm in reply to: Blank Admin screen after 4.0 update #752626

Yigit
Keymaster

Hi Lucinda!

Can you please post FTP logins here privately as well?

Best regards,
Yigit

February 27, 2017 at 11:34 pm in reply to: Enfold 4.01 excessive load on server #752622

Yigit
Keymaster

Hi!

Have you tried de-activating all active plugins and activating them one by one to see if one of them is causing the issue?

Regards,
Yigit

February 27, 2017 at 11:30 pm in reply to: Enfold 4.0 should be 3.x release #752618
Yigit
Keymaster
Hey Rod!

Thanks for your input.
Enfold 4.0 made the theme more powerful and stable. It opens the way for more advanced features that will be included in near future. We will continue releasing major updates. Kriesi has great plans for 2017 and Enfold 4.0 is just the beginning, there are many more to come :)
Next on the agenda is to improve mobile experience.

Best regards,
Yigit
- This reply was modified 9 years, 1 month ago by Yigit.
February 27, 2017 at 10:55 pm in reply to: Enfold 4.0 Upgrade is buggy #752591

Yigit
Keymaster

Hi!

Glad it is! I am marking this thread as resolved.
Let us know if you have any other questions or issues :)

Cheers!
Yigit

February 27, 2017 at 10:46 pm in reply to: Error accessing admin on 4.0 update. #752581

Yigit
Keymaster

Hey!

I am re-updating the theme on your installation, it is taking a bit too slow.
It seems like files were not overwritten correctly as version 4.0.1 should have fixed the issue and there should be no errors at all on the front end. I will keep you updated.

Cheers!
Yigit

February 27, 2017 at 10:43 pm in reply to: Enfold 4.0 update – blank admin screen #752577

Yigit
Keymaster

Hey!

You have not posted a link to your website so i could not look into it yet. However, Kriesi already released a fix. Please update Enfold to 4.0.1 – kriesi.at/documentation/enfold/updating-your-theme-files/

Regards,
Yigit
Author

Posts

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