February 27, 2017 at 8:42 pm #752474
Immediately following the Enfold update (from 3.6 to 4.0) my admin screen went blank. No error messages. Live site still working properly, although many of the date filtering (for portfolio items) have reset. No big deal. I’m using a child theme with light css through the themes Quick CSS feature.
Please advise.February 27, 2017 at 8:45 pm #752479February 27, 2017 at 8:55 pm #752487February 27, 2017 at 8:58 pm #752490
Can you please post a link to your website as well? I checked the other thread however apparently you edited your post and removed it :)
YigitFebruary 27, 2017 at 10:37 pm #752575February 27, 2017 at 10:43 pm #752577
You have not posted a link to your website so i could not look into it yet. However, Kriesi already released a fix. Please update Enfold to 4.0.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/
YigitFebruary 27, 2017 at 11:54 pm #752635February 28, 2017 at 12:04 am #752641February 28, 2017 at 12:12 am #752648
@arlographic i am getting “Server said: Could not create file.” error when i try to overwrite the file.
Please update Enfold to 4.0.1 via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Alternatively, you can go to wp-content/themes/enfold/includes/admin/ folder via FTP and replace helper-compat-update.php file with this one – https://www.dropbox.com/s/ljvb1f8sqcoj3cv/helper-compat-update.php?dl=0
February 28, 2017 at 12:17 am #752654
- This reply was modified 3 years, 7 months ago by Yigit.
Please note that in order to help we need as much information as possible. Please use the private info field to post us login credentials to your site and we will gladly take a look. If you want to go a step further you can also share your ftp credentials so we can make sure to activate your site and if necessary apply a fix to the code itself…
KriesiFebruary 28, 2017 at 12:41 am #752671
Hello, this happened to me aswell, when I updated the enfold theme live site is running but I get a blank screen for the admin. Please help? I am also running a child theme. I tried re-nmaing all my plug-ins via FTP to disable them to see if there was a conflict but still getting blank admin screen?February 28, 2017 at 1:46 am #752698
Mind posting me your ftp credentials as well so I can take a closer look at the files and try to fix them?
KriesiFebruary 28, 2017 at 2:11 am #752707February 28, 2017 at 2:40 am #752714
Thought I’d jump in on this as well.
I lost all RevSlider functionality in the middle of working on a slider. I went to save my changes and received an Ajax Error 500 (even though I had just successfully saved it 70 seconds before). No other functions would work either, like duplicating or exporting. A similar issue I had in the past was resolved by updating the theme, so I checked for updates and installed 4.0.1. Even after update, Revolution Slider won’t work (not sure if related to the theme but nothing else had changed internally to cause the error).
Perhaps the bigger issue now is ALB won’t load; the loading icon just keeps spinning. I cleared my cache and managed to get it to load once but it wouldn’t let me edit any elements (the normal editing dialogue boxes show up blank). Checked and updated to 4.0.2 and no change.
I’m in the final stage of launching the second part of the our site, which is supposed to be going live tonight. Any advice?February 28, 2017 at 2:45 am #752715
I update the theme to the latest version and the backend works fine again ;)
KriesiFebruary 28, 2017 at 6:01 am #752740February 28, 2017 at 7:05 pm #753160
I replaced the Enfold theme with the updated one via FTP, no longer getting 500 ISE message, but admin panel still blank. Enfold is the parent theme to this specific site.February 28, 2017 at 10:05 pm #753271
What other fixes would you suggest? Is my child theme not allowing the update to resolve this issue? Looking for help here.March 5, 2017 at 3:37 pm #755941
Just wanted to catch up. The site looks fine to me and I can log into the backend. Are there any more issues or are we missing something? :)
KriesiMarch 6, 2017 at 12:35 pm #756332
I have the same problem on one of my sites. The site is working perfectly after the update but the admin-panel isn’t showing up. Just for about 1 hour ago (10u30 – local time) I did a manual update of the theme but it didn’t worked. The admin-panel is still blank. You can login, but it doesn’t show up. The toolbar is visible, but you can’t get into the backend.
Can you help me out?
March 6, 2017 at 8:23 pm #756575March 6, 2017 at 8:42 pm #756581
- This reply was modified 3 years, 6 months ago by iWrkrs.
All is good on my site. I had to reinstall the theme via FTP. I tried this once and it failed, it worked the second time for some reason. Thank you.March 10, 2017 at 5:51 pm #759059
We can’t work on your website, as you did not give us any link and any admin access. Try the same as ArloGraphic, so delete all theme files via FTP, get a fresh copy from your themeforest account and re install Enfold completely: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
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