Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hi,

1- Glad it works!
2- Can you please create a temporary admin logins and post them here privately?

Best regards,
Yigit

Hi,

Good one @Chris! :D

Best regards,
Yigit

Hi Ray,

Can you please firstly update Enfold to the latest version 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/ and check if that helps?

Best regards,
Yigit

Hi!

Great!

Sure! Let us know if you have any other questions or issues :)

Cheers!
Yigit

Hey Monique,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.av-magazine-content-wrap {
    padding-left: 2px;
}

Best regards,
Yigit

Hi,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

You are welcome Vinay! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

Sure! Glad we could help Monique! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hey vinayb,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

li.av-burger-menu-main a:before {
    content: 'Menu';
    font-weight: 400;
    position: absolute;
    bottom: 25px;
}

Best regards,
Yigit

Hi Anthony,

You are currently not using a child theme. If we apply the changes now, they will be overwritten when you update the theme.

Please firstly update Enfold to the latest version 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/ and then install https://kriesi.at/documentation/enfold/using-a-child-theme/ and create /includes folder inside it and copy enfold/includes/helper-post-format.php file into it and then open that file on your child theme and search

$heading = is_singular() ? "h1" : "h2";

and change it as needed :)

Best regards,
Yigit

Hi Harald,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

First of all, this is not an issue. It is a customization and we have provided you the instructions – https://kriesi.at/documentation/enfold/use-the-layout-builder-with-any-post-type/

We would like to help you with this customization anyway, just for your satisfactory and we understand that your case might be urgent but each time you self post, your thread changes position in our queue so please try avoiding that.

That being said, on which custom post type/types you would like to use ALB exactly?

Best regards,
Yigit

Hi,

Please refer to this post – kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit