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Hi,
We are happy that Rikard could help!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHey Jan,
Thanks for contacting us!
If you do not have access to ThemeForest/Envato account that was used when purchasing the theme, I am afraid you would need to purchase a new license to update the theme.
After purchasing a license, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.
You can use your purchase code to register to our support forums – https://kriesi.at/support/register/ and start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post whenever you have a question or an issues :)
I hope that helps!
Regards,
YigitHi,
Thanks for contacting us!
You can refer to this post – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options and it to theme options as image.
Enfold uses icons from Fontello and currently there is no TikTok icon on Fontello, so we are unable to add it to theme options.
If you need assistance with that, please let us know :)
Regards,
YigitHi,
You are welcome!
Thanks! You too have an awesome day :)
Let us know if you have any other questions and enjoy the rest of your day!
Best regards,
YigitNovember 8, 2022 at 2:47 pm in reply to: Purchase of a new licence for an existing website with Enfold. #1371763Hey Florian,
Thanks for contacting us!
It seems like you have inserted your purchase code instead of a Personal Token. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token to generate a Personal Token and insert it :)
You can use your purchase code to register to our support forums – https://kriesi.at/support/register/. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold
Regards,
YigitHey Justine,
Thanks for contacting us!
Please edit your Grid Row element and go to Advanced > Responsive > Column Behaviour When Fullwidth and reverse the order – https://imgur.com/a/4CdNXEh :)
Lovely website by the way!
Best regards,
YigitNovember 8, 2022 at 9:26 am in reply to: Home Page won't update and some content disappeared #1371724Hi Len,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
YigitNovember 8, 2022 at 9:22 am in reply to: First the general stylesheet diddn't work, now i have no theme at all #1371723Hi,
Dynamic stylesheets also had wrong permissions. I have corrected them and that helped.
Please review your website :)
Best regards,
YigitHi Pascal,
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
YigitHi Stephen,
Glad you figured it out! Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHi,
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
#top .av-logo-container .social_bookmarks li a { font-size: 20px; }
Regards,
YigitNovember 7, 2022 at 9:49 pm in reply to: hiding menu to allow for ONLY hamburger ALSO hide socket menu. #1371703Hi,
You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHi,
We are glad that Nikko could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
Thanks for your help @Guenni007! :)
Let us know if you have any other questions and enjoy the rest of your day, Tim!
Best regards,
YigitHey Petros,
Thanks for contacting us!
Please edit “woocommerce_thumbnail size” in Simple Image Sizes plugin, update it, save changes and then click Regenerate Thumbnails button.
That should set the image size on categories to 600x600px or any other size you have set in plugin settings :)
Best regards,
YigitHi,
I toggled to load from JavaScript instead of Pure CSS but that did not make any difference. Unfortunately I do not have any experience with the plugin as I mentioned. Could you please contact plugin authors and see if they have any insights on what could be causing the issue?
As an alternative, you could try creating a new widget area in Appearance > Widgets, add Enfold Table of Content widget to your widget area and then display that widget using Widget Area element on your page :)
Regards,
YigitNovember 7, 2022 at 12:32 pm in reply to: Blog Posts Element Showing Incorrect Dates for Events after TEC 6.0 Update #1371642Hi garyvot,
Thanks for contacting us and sorry for the late reply!
Event publish dates were replaced with the actual even dates when I downgraded to The Events Calendar 5.16.4 and The Events Calendar Pro 5.14.5 on Enfold 5.2.1. This confirms that change was made in TEC.
I will report the issue to our devs but could you also contact TEC team and forward your request to them because I think this should be fixed in TEC? :)
Best regards,
Yigit-
This reply was modified 2 years, 8 months ago by
Yigit.
Hi Tilman,
Shortcode of “Easy Table of Contents” plugin is breaking the layout. Deactivating fixes it. I think the issue with Grid Row element is also related to it. I do not have any experience with the plugin. Is there any custom HTML added into it?
Best regards,
YigitHi nine2ten,
I am sorry for the late reply!
I tried to reproduce the issue on my testing installation however it works fine there. Please see private content field below.
I did not want to de-activate your active plugins or switch to parent theme for further investigation. Could you please create a testing installation and post WP admin and FTP logins here privately so we can test further there?
Best regards,
YigitHey,
It seems like empty Grid Row elements you used to display a border were causing the issue. I deleted Grid Row elements from above 5th and 6th section, edited 5th and 6th section and gave them custom CSS class “top-border-cs” in Advanced > Developer Settings and then added following code to bottom of Quick CSS in Enfold theme options > General Styling
#top #wrap_all #main .avia-section.top-border-cs { border-top: 5px solid #008d8f; }
If you would like to display the same border on other sections, please give them “top-border-cs” custom CSS class to them as well.
Please review your website :)
Regards,
YigitHey Tilman,
Have you added Strong tags? If you have, please make sure that they are opened and closed properly as following
<strong>This is my strong text</strong>
If you would like us to look into it, please create temporary admin logins and post them here privately :)
Regards,
YigitNovember 7, 2022 at 10:49 am in reply to: How to change the px for when the Burger menu appears? #1371630Hi,
Glad Rikard could help! And thank you for sharing your solution :)
Let us know if you have any other questions and enjoy the rest of your day!
Best regards,
YigitNovember 7, 2022 at 10:48 am in reply to: "Reduce fixed header" active – header always remains small #1371629Hi,
You were using an older version of the theme. I have updated Enfold to the latest version 5.2.1 and that helped.
Please review your website :)
Best regards,
YigitNovember 7, 2022 at 10:31 am in reply to: Issue with adding tickets to cart (Enfold + EventCalendar/Ticket + WooCommerce) #1371625Hey Niclas,
Thanks for contacting us!
Another user who had a similar issue reported that following suggestion from Event Tickets team helped
First, please check that Enable Stock Management is checked under WooCommerce > Settings > Products > Inventory.
Next, head to Tickets > Settings > General > Display and check under the Ticket and RSVP Display Settings section — if the Enable New RSVP Experience and Enable Updated Tickets Experience options aren’t enabled, please enable them, then recheck the behavior on the frontend. You may need to clear your site and browser caches prior to rechecking.
Could you please check if that helps?
Best regards,
YigitHi Pascal,
Could you please go to Enfold theme options > Performance > Self Hosted Videos And Audio Features (WP-Mediaelement Scripts) and choose to always load them and check if that makes any difference?
Best regards,
YigitHi,
You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHi,
You are welcome, Stephen!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHey Stephen,
Thanks for contacting us!
Yes, that is possible. Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#templates :)
Regards,
YigitHey,
I added following code to Quick CSS field in Enfold theme options > General Styling
@media only screen and (max-width: 989px) { #top .av_header_transparency #header_meta, .responsive #top .av_header_transparency #header_meta { background-color: #066892; } }
Could you please clear dynamic cache on SiteGround and review your website? :)
Best regards,
YigitHi AuroraArcus,
Please go to Enfold theme options > Header > Header Behaviour and enable “Let Logo And Menu Position Adapt To Browser Window” option.
If it still does not help with the overlap issue, you can refer to this post – https://kriesi.at/documentation/enfold/menu/#toggle-id-87 and switch to mobile menu on wider screen sizes :)
Best regards,
Yigit -
This reply was modified 2 years, 8 months ago by
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