Hi,

I am not sure but could you please try cleaning transients and check if that helps? :)

Best regards,
Yigit

Hi!

You seem to have following code in Style.css file of your child theme

.av-main-nav ul {
    position: relative;
    bottom: 30px;
}

Please change it to following and flush cache

.av-main-nav ul {
    top: 80%;
}

Best regards,
Yigit

Hi Talia,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi Su,

Please try using this plugin – https://wordpress.org/plugins/hide-youtube-related-videos/ :)

Best regards,
Yigit

Hi,

Could you please register to our support forum – https://kriesi.at/support/register/, start a new thread under Enfold sub forum and attach temporary WP admin logins in private content field so we can look into it?

Best regards,
Yigit

Hi,

Thanks for contacting us!

Enfold theme is being used on your clients site and previous developer renamed the theme parent theme, which is not the best practise. We would recommend you to update the theme via FTP and change theme name from “enfold” to “jump”.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Merhabalar,

Gorseli eklerken lutfen “Fullscreen sections/sliders” secenegini sectiginizden emin olun – https://i.imgur.com/McTNSeT.jpg ve gorsel boyutunu “stretch to fit” olarak secin :)

Best regards,
Yigit

Hey Su,

Related videos are disabled by default in Enfold 4.2.5. You might be using an older version of the theme. Please make sure you are using Enfold 4.2.6 – kriesi.at/documentation/enfold/updating-your-theme-files/ and simply insert Youtube full links and related videos should not show up :)

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

There were some extra files which should have been deleted during update. I deleted them manually and that helped. Please review your website :)

Best regards,
Yigit

Hi,

Great!

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Cheers!
Yigit

Hi,

We have already reported the issue and we will check back with our devs in the morning. Until we check with our devs, i am afraid we cannot tell what exactly the issue is and when it will be resolved but i can assure that we will try to fix it as soon as we can.

Would it be possible to create pages without using Color Section element for the time being?

I wanted to check the issue however i got the error i attached in private content field when i tried to access to your server via FTP.

Best regards,
Yigit

Hi Eric,

No, backwards compatibility will be added so you will not need to replace any file when we release new update. It will be compatible with older versions of PHP as well :)

Cheers!
Yigit

Hi,

You can solve that problem by using this plugin – https://wordpress.org/plugins/zen-menu-logic/ which enables you to display different menu per page. You can simply create another menu in Appearance > Menus and add full links, not only anchors and choose to display that menu on your inner pages :)

Best regards,
Yigit

Hi Ricardo,

I was checking out website however i started to get time out error. I believe that is the same issue Ismael had and it is temporary.

Layout builder does not seem to load when there is a Color Section element on the page. We will report the issue to our devs and use this thread as reference.

Regards,
Yigit