Hi Calle,

Thanks for contacting us!

As Peter mentioned, we are not able to provide individual discounts, we are only able to make discount on the theme for all. We do not have an ETA but we are planning to make a discount soon. Please consider subscribing to our newsletter here – https://kriesi.at/newsletter to be informed about discount in advance.

Regards,
Yigit

Hi,

Unfortunately we are not able to retrieve purchase code from invoices. Maybe you could try contacting Envato support with your invoice and they might be able to transfer the license to your own account? :)

Cheers!
Yigit

Hi,

Thanks for your patience Julie and sorry for the inconvenience, this one is a tricky one. I have been trying to locate the issue however i was unable to do so, so i passed all the info to our devs.

@tina_billinger has located the issue and told me we are going to need to refactor a function in order to be able to handle such large number of posts. @guenter, who wrote the function, is away for 10 more days. If you would not mind, we would rather wait for him since he knows his code the best and fix this issue once and for all :)

Best regards,
Yigit

Hi Morgane,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi,

They are purchased from https://photodune.net/ :)

Best regards,
Yigit

Hi John,

That is because of format-detection meta tag – http://www.html-5.com/metatags/format-detection-meta-tag.html

Please try adding following code to Functions.php file in Appearance > Editor

function avia_turn_off_detection(){
echo '<meta name="format-detection" content="telephone=no">';
}
add_action('wp_head', 'avia_turn_off_detection');

Regards,
Yigit

Hi,

Please make sure you are using the latest version of WordPress as well. You can go to /wp-content/themes/ folder and rename “enfold” folder to deactivate it, then login to WP dashboard, update WP and then change themes name to “enfold” again.

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey MrJoscha,

Could you please post FTP logins here privately so we can look into it?

Best regards,
Yigit

Hey,

@ginodelg Please make sure to flush cache in WP Super Cache settings. If that does not help, please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it.

Best regards,
Yigit

Hey Nicolas,

Thanks for contacting us!

You can used images included in demos on all your Enfold based projects. Your link is below.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)

Best regards,
Yigit

Hi,

I deleted duplicate files. Please review your website :)

Best regards,
Yigit

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

You are welcome!

Best regards,
Yigit

Hi,

I tried updating the file from WP backend but it did not work. Could you please go to /wp-content/themes/enfold/framework/php/class-framework-widgets.php and replace its content with this one and check if that helps – https://pastebin.com/haBT2FWr ?

Best regards,
Yigit