Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #970023

    Morgane Mercier

    Hi,
    We have bought the Enfold theme and we don’t know how to get the responsive on mobile and tablet, would you please help us?

    Thank’s,
    Morgane Mercier

    #970077

    Hey Morgane,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Yigit

    #972738

    Morgane Mercier

    Hi,

    I tried to get the purchase code but I don’t know where is it… My company bought the Enfold theme few years ago….
    Could you help me?
    Morgane

    #972982

    Hi Morgane,

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    #973365

    Morgane Mercier

    Hi Ygit,

    And is it possible if I send you my invoice n°, order n°?

    Best Regards,

    Morgane

    #973441

    Hi,

    Unfortunately we are not able to retrieve purchase code from invoices. Maybe you could try contacting Envato support with your invoice and they might be able to transfer the license to your own account? :)

    Cheers!
    Yigit

    #982982

    Morgane Mercier

    Hi Yigit,

    I have found our purchase code (in fact we bought two themes, to make two websites : one in french and the second one in spanish).
    This is the code : (Purchase code hidden if logged out) .

    Would you please help us to get some advices to make it responsive.

    Thank’s in advance,

    Best Regards,

    Morgane

    #982994

    Hi Morgane,

    Great! Please register to our support forum here – https://kriesi.at/support/register/ and login :)

    Could you please post WP admin logins and point out the issues you are having? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

    Cheers!
    Yigit

    #992273

    Morgane Mercier

    Hi Yigit,

    I have tried to be connected on the wesbsite Altek for few weeks, but nothing works… I can’t go to the dashboard… anywhere.

    Would you please help me?

    THank’s in advance,

    Morgane

    #992335

    Hey Morgane,

    Could you please login to our support forum and then post WP admin logins here privately so we can look into it? :)

    Regards,
    Yigit

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.