Viewing 6 posts - 1 through 6 (of 6 total)
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  • #970023

    Morgane Mercier

    Hi,
    We have bought the Enfold theme and we don’t know how to get the responsive on mobile and tablet, would you please help us?

    Thank’s,
    Morgane Mercier

    #970077

    Hey Morgane,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Yigit

    #972738

    Morgane Mercier

    Hi,

    I tried to get the purchase code but I don’t know where is it… My company bought the Enfold theme few years ago….
    Could you help me?
    Morgane

    #972982

    Hi Morgane,

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    #973365

    Morgane Mercier

    Hi Ygit,

    And is it possible if I send you my invoice n°, order n°?

    Best Regards,

    Morgane

    #973441

    Hi,

    Unfortunately we are not able to retrieve purchase code from invoices. Maybe you could try contacting Envato support with your invoice and they might be able to transfer the license to your own account? :)

    Cheers!
    Yigit

Viewing 6 posts - 1 through 6 (of 6 total)

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