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Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitAugust 13, 2018 at 1:40 pm in reply to: Switching mobile menu toggle from 768px to 990px breaks whether it appears #996668Hi @giusyitaly,
Sure, but if you post your FTP logins here, they will be visible to creator of this thread as well. So, please start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post and attach FTP and WP admin logins in private content field
Cheers!
YigitHi,
I tried but i am still getting “Error -203: miscellaneous error occurred while trying to login to the host” error.
Have you contacted your hosting provider regarding this FTP issue we are having? :)Cheers!
YigitHey,
Please edit your slider – https://kriesi.at/documentation/enfold/easy-slider/, edit your slide and under “Screen Options” tab adjust font sizes – https://i.imgur.com/yvnkAze.png
Regards,
YigitHey,
Please go to Enfold theme options > Performance and check “Disable Emoji/Smiley Support”
Cheers!
YigitSelamlar,
Could you please share FTP and WP admin logins here privately so we can look into it?
Best regards,
YigitHey,
Thanks for contacting us!
I have replaced enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php file via FTP.
Our devs restructured some functions to better handle large sites such as yours and it will be included in upcoming Enfold update.Please review your website :)
Cheers!
YigitAugust 13, 2018 at 10:41 am in reply to: Switching mobile menu toggle from 768px to 990px breaks whether it appears #996612August 13, 2018 at 10:41 am in reply to: Images become square (hard cropped) when in mobile view #996610Hi,
Glad Ismael could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi Kasem,
Our devs have already fixed the issue and it will be included in upcoming version of Enfold.
If you would like to apply the patch, please replace enfold/config-templatebuilder/avia-shortcodes/masonry_entries/masonry_entries.js file with this one – https://pastebin.com/uVDWHzDz and enfold/config-templatebuilder/avia-shortcodes/portfolio/portfolio.js file with this one – https://pastebin.com/tBQ57eD0 via FTP.
Regards,
YigitSelamlar!
268435456 B is around 33 MB. We would recommend you to increase it to minimum 256. Then please delete Enfold theme and re-install it via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp to make sure all files are overwritten.
After memory is increased and theme was overwritten via FTP, you should not experience any issues. Our devs have already restructured some functions to let theme handle huge sites such as yours :)
Best regards,
YigitHi,
I changed following code
.av-main-nav > li > a { border: none!important; }to following one and cleared cache
#top .av_header_with_border.avia-menu.av_menu_icon_beside, #top .av_header_with_border #header_main, .av-main-nav > li > a { border: none!important; }Please review your website :)
Best regards,
YigitAugust 12, 2018 at 12:28 pm in reply to: easy slider title caption caption text to the right #996436Hi,
@ProTravelGolf could you please elaborate on the changes you would like to make? If it would be easier to explain with screenshots, you can upload them on imgur.com or Dropbox public folder and post the links here.Best regards,
YigitHey,
@Mike from our team said he could not connect as well.
Please see private content field.Regards,
YigitAugust 10, 2018 at 12:49 pm in reply to: Button: jump to top – questions and how to display on mobile #995928Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey Susanne,
Please go to Appearance > Menus and add a new Custom Link with # for URL and insert it as top level menu for your Portfolio menu. It will not be clickable and will only show submenus
Regards,
YigitHey,
Advanced Layout Builder is currently not available as a standalone plugin. If you would like to integrate it to your non-commercial theme, you can purchase an Enfold license and implement it.
Cheers!
YigitHi,
I added following code to bottom of Style.css file of your child theme
@media only screen and (max-width: 767px) { .responsive #top #wrap_all .main_menu { right: auto; left: 0; } }Issue seems to be related to script you have in your logo
Best regards,
YigitAugust 9, 2018 at 2:15 pm in reply to: Problem Updating Enfold: "Download failed. Problem downloading theme" #995479Hey,
Could you please try updating the theme via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold
Cheers!
YigitHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitHi,
Glad Victoria could help! :)
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Best regards,
YigitHi,
1- Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:.avia_message_box_content { text-transform: none; }2- Please edit your page and under Layout section, choose to display non-transparent header – https://i.imgur.com/HSxrvHm.png
3- Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
#top .input-text, #top input[type="text"], #top input[type="input"], #top input[type="password"], #top input[type="email"], #top input[type="number"], #top input[type="url"], #top input[type="tel"], #top input[type="search"], #top textarea, #top select { font-family: 'copse','Helvetica Neue',Helvetica,Arial,sans-serif; }Best regards,
YigitHi,
Glad Rikard could help!
You can find more information and customizations on Enfold documentation – https://kriesi.at/documentation/enfold/menu/
If you have any other questions or issues, please let us know!
Best regards,
YigitHi @waveseven,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
.av-burger-overlay { top: 90px; }If that does not help, please start a new thread under Enfold sub forum and attach a link to your website.
Best regards,
YigitAugust 9, 2018 at 12:23 pm in reply to: Button: jump to top – questions and how to display on mobile #995416Hi,
You are welcome Britta!
Sure, you can use the code as following
#scroll-top-link { height: 35px; width: 35px; line-height: 35px; right: 35px; }Best regards,
YigitHi,
Login credentials did not work for me. In my second try i got “You are temporarily locked out” warning. Could you please temporarily disable IP restriction in WordFence?
Best regards,
YigitHi,
I tried connecting via FTP as well but i am getting following error:
Error -203: miscellaneous error occurred while trying to login to the host
Best regards,
YigitHi,
I can reproduce the issue on my end. Could you please firstly try updating Enfold to the latest version 4.4.1 – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp?
Best regards,
Yigit -
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