Page 438 – Support | Kriesi.at – Premium WordPress Themes

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October 24, 2018 at 11:17 am in reply to: Bulk purchase #1025853
Yigit
Keymaster
Hey Rasmus,

Thanks for contacting us!

We will check with Kriesi regarding discount plans. Unfortunately we are only able to make a discount in general and cannot provide some sort of coupon code. Please also check with Envato support team and ask if they would be able to provide you discount on bulk purchases :)

Edit: Kriesi said we will probably make discount on Cyber Monday which is on 26th of November this year :)

Regards,
Yigit
- This reply was modified 7 years, 5 months ago by Yigit.
October 24, 2018 at 11:14 am in reply to: Enfold update too 4.5 fails #1025851

Yigit
Keymaster

Hey Frode,

Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Regards,
Yigit

October 24, 2018 at 11:12 am in reply to: cant update #1025850

Yigit
Keymaster

Hi,

Glad you figured it out! Let us know if you have any other questions or issues :)

Best regards,
Yigit

October 24, 2018 at 7:49 am in reply to: can't get an email confirming forum registration with password info #1025815

Yigit
Keymaster

Hey Robert,

Thanks for contacting us!

We reset your forum account. Please see private content field below :)

Best regards,
Yigit

October 24, 2018 at 7:48 am in reply to: Theme Update #1025813

Yigit
Keymaster

Hi Sharon,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

October 23, 2018 at 4:37 pm in reply to: Pages keeps loading and loading #1025513

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

October 23, 2018 at 4:13 pm in reply to: Enfold Update 4.5 – Full-width Sub Menus #1025501

Yigit
Keymaster

Hi,

You are welcome! The fix will be included in upcoming version :)
Let us know if you have any other questions or issues!

Regards,
Yigit

October 23, 2018 at 3:55 pm in reply to: Specific colored main nav points, possible? #1025487

Yigit
Keymaster

Hi,

Glad you figured it out! Let us know if you have any other questions or issues :)

Best regards,
Yigit

October 23, 2018 at 3:54 pm in reply to: Pages keeps loading and loading #1025485

Yigit
Keymaster

Hey,

I updated Enfold to 4.5 via FTP and confirmed ALB loads correctly. Please review your website :)

Best regards,
Yigit

October 23, 2018 at 12:59 pm in reply to: Specific colored main nav points, possible? #1025379

Yigit
Keymaster

Hey,

You can go to Appearance > Menus and click on certain menu item and change “Menu Style” to button style :)

Cheers!
Yigit

October 23, 2018 at 12:44 pm in reply to: Update site #1025373

Yigit
Keymaster

Hi Mino,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

October 23, 2018 at 12:43 pm in reply to: Pages keeps loading and loading #1025372

Yigit
Keymaster

Hey,

Could you please post FTP logins here privately as well so we can update the theme via FTP?
Also, please make sure your PHP version is 5.6 which is minimum recommended version for WordPress or higher.

Regards,
Yigit

October 23, 2018 at 11:18 am in reply to: Pages keeps loading and loading #1025338

Yigit
Keymaster

Hi,

You are currently using an older version of Enfold. Could you please firstly update it to the latest version 4.5?

Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

Regards,
Yigit

October 23, 2018 at 11:16 am in reply to: Header showing twice #1025337

Yigit
Keymaster

Hey Malene,

You are currently using an older version of Enfold. Could you please firstly update it to the latest version 4.5?

Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

Regards,
Yigit

October 23, 2018 at 11:14 am in reply to: Socket Height with Avia Button #1025335

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

October 23, 2018 at 11:04 am in reply to: Theme update – Website shows Updated with 4.2.2 version #1025331

Yigit
Keymaster

Hey Oliver,

Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

Cheers!
Yigit

October 23, 2018 at 11:03 am in reply to: protect contact form from spam #1025330

Yigit
Keymaster

Hey,

Have you tried checking “Append a privacy policy message to template builder contact forms?” in Enfold theme options > Privacy and Cookies tab and check if that helps?

Cheers!
Yigit

October 23, 2018 at 11:00 am in reply to: Update site #1025327

Yigit
Keymaster

Hey Mino,

Thanks for contacting us :)

I have updated Enfold to the latest version 4.5 for you. You can find theme backup in wp-content/uploads/2018/10/ folder. Please flush browser cache and review your website.

Best regards,
Yigit

October 23, 2018 at 10:55 am in reply to: Socket Height with Avia Button #1025326
Yigit
Keymaster
Hi,

Please add following code to Quick CSS as well
```
#socket {
    border: none;
}
```
Cheers!
Yigit
October 23, 2018 at 10:54 am in reply to: Some Submenus don't work anymore #1025324

Yigit
Keymaster

Hi!

Seems to be CSS related issue. We will fix it in upcoming Enfold update!

Glad you Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

October 23, 2018 at 10:37 am in reply to: Socket Height with Avia Button #1025319
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#socket .avia-button.avia-size-large {
    margin: 0;
}
```
Best regards,
Yigit
October 23, 2018 at 10:32 am in reply to: Enfold Update 4.5 – Full-width Sub Menus #1025314
Yigit
Keymaster
Hi Avery and @meyerhuber-wondratschek-archiv,

Please try adding following code to Quick CSS in Enfold theme options > General Styling
```
#sub_menu1 {
  z-index:301 !important;
}
```
Regards,
Yigit
October 23, 2018 at 10:31 am in reply to: Caption font size masonry gallery #1025312

Yigit
Keymaster

Hi!

You are welcome :)

Best regards,
Yigit

October 23, 2018 at 10:31 am in reply to: Envato Token Works for Multiple Sites or Just One? #1025310

Yigit
Keymaster

Hi,

Glad you figured it out Tim and thanks for sharing your solution! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

October 23, 2018 at 10:17 am in reply to: Caption font size masonry gallery #1025304
Yigit
Keymaster
Hey,

Sorry for confusion. Please use following code instead
```
div .mfp-title {
    font-size: 15px;
}
```
Cheers!
Yigit
October 23, 2018 at 10:16 am in reply to: Socket Height with Avia Button #1025302

Yigit
Keymaster

Hi,

Could you please post a link to your website so we can provide you an accurate CSS code? :)

Cheers!
Yigit

October 23, 2018 at 10:13 am in reply to: Menue elements for mobile devices #1025298

Yigit
Keymaster

Hi,

Glad Jordan could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

October 23, 2018 at 10:12 am in reply to: Caption font size masonry gallery #1025297
Yigit
Keymaster
Hi,

@ellamac Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.av-masonry-entry .av-masonry-entry-title {
    font-size: 20px;
}
```
Best regards,
Yigit
October 23, 2018 at 10:07 am in reply to: Special Heading Hyperlink #1025293

Yigit
Keymaster

Hi,

@neverstar Glad you figured it out and thanks for sharing your solution :)

I am going to close this thread since it is an old one. Please feel free to start a new thread if you have any other questions or issues.

Best regards,
Yigit

October 23, 2018 at 9:57 am in reply to: something wrong in Envold thema 4.5 #1025289

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
Author

Posts

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