Page 424 – Support | Kriesi.at – Premium WordPress Themes

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December 15, 2018 at 1:55 pm in reply to: Enfold for multiple websites #1045645

Yigit
Keymaster

Hey Louise,

We sell our themes exclusively on ThemeForest and we are only able to make discount on the theme for everyone. We would be very happy to offer discounts to our loyal customers however ThemeForest currently does not offer discount coupons or individual discounts and therefore we are not able to offer it.

I am not sure if that would be possible but if you would consider making a bulk purchase, then you could contact Envato support and they might offer some sort of special discount for you.

Also, you can read more about licenses here – https://themeforest.net/licenses/standard. You would need to purchase separate license for each website you create with themes you choose on ThemeForest. These rules are not specific to Enfold but applies to each item on the marketplace :)

Best regards,
Yigit

December 15, 2018 at 1:43 pm in reply to: Add non clickable menu tab #1045644

Yigit
Keymaster

Hey Dee007,

Please use only “#” instead “http://#” and it should work :)

Best regards,
Yigit

December 15, 2018 at 1:42 pm in reply to: Change height shrinking header #1045641

Yigit
Keymaster

Hi,

Glad @Guenni007 could help! Let us know if you have any other questions or issues :)

@Guenni007 and @michaelH, thanks for your help :)

Best regards,
Yigit

December 15, 2018 at 11:10 am in reply to: Logo image with subtext: Break subtext into 2 lines (ideally to the right) #1045616
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
@media only screen and (max-width: 767px) {
.responsive #top .logo .subtext {
    left: 0;
}}
```
Best regards,
Yigit
December 14, 2018 at 5:08 pm in reply to: Sin Boton de Editor avanzado en CPT Gutenberg WP 5.0 #1045334

Yigit
Keymaster

Hi!

I checked your website and ALB shows up fine on your custom post type. Have you figured it out? :)

Best regards,
Yigit

December 14, 2018 at 5:04 pm in reply to: Image size blog #1045331

Yigit
Keymaster

Hey gabs01,

Single post featured image size is 1210x460px and width is 355px in blog overview page, height adjusts.
You could try the following:
1. Install this plugin: https://wordpress.org/plugins/simple-image-sizes/
2. Go to Settings > Media
3. Change the entry_without_sidebar image size (increase its width / height).
4. Regenerate the thumbnails by clicking the button at the bottom.

Best regards,
Yigit

December 14, 2018 at 4:58 pm in reply to: How to add custom css class to text #1045327

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions or issues and enjoy your weekend!

Best regards,
Yigit

December 14, 2018 at 4:55 pm in reply to: loop-search.php #1045325

Yigit
Keymaster

Hi Barbara,

Thanks! We have informed our devs. Changes should be applied in upcoming version.

Best regards,
Yigit

December 14, 2018 at 4:50 pm in reply to: Cannot Update Theme #1045323

Yigit
Keymaster

Hi,

Glad it worked for you! :)

We will keep the thread open and will wait to hear from @wahinegaret. If you have any other questions or issues, please feel free to start a new thread.

Best regards,
Yigit

December 14, 2018 at 4:49 pm in reply to: Logo image with subtext: Break subtext into 2 lines (ideally to the right) #1045322

Yigit
Keymaster

Hi,

Sorry for the late reply!
I checked your website and subtext is on the right of your logo and in two lines. Have you figured it out already?
If you have not, please post a screenshot showing the issue you are having. You can upload your screenshots on an image sharing website such as https://prnt.sc/ and share links here :)

Best regards,
Yigit

December 14, 2018 at 4:45 pm in reply to: Same transparant sub menu #1045320
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#sub_menu1 a {
    background: transparent;
    color: #f2f2f2;
}

#sub_menu1 {
    background: rgba(0,0,0,0.6);
}
```
Best regards,
Yigit
December 14, 2018 at 4:42 pm in reply to: Icon Tooltip not showing up on Mobile Devices #1045319

Yigit
Keymaster

Hi,

Sorry for the late reply!
I wanted to revisit the thread however i am getting “Service Unavailable” error.
Could you please check with your hosting provider?

Best regards,
Yigit

December 14, 2018 at 4:36 pm in reply to: How to add custom css class to text #1045316
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
@media only screen and (max-width: 480px) {
.homepagebig p { line-height: 45px; }}
```
Best regards,
Yigit
December 14, 2018 at 4:34 pm in reply to: Cannot Update Theme #1045315

Yigit
Keymaster

Hey,

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ also please see – https://kriesi.at/support/topic/updating-to-wordpress-v5-please-read/

Best regards,
Yigit

December 14, 2018 at 4:31 pm in reply to: Icons gone after switch to php 7.1 and update to wordpress 5.0 #1045314

Yigit
Keymaster

Hi!

Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-

Cheers!
Yigit

December 14, 2018 at 12:38 pm in reply to: Back end demo #1045227

Yigit
Keymaster

Hey Lauren,

Thanks for contacting us!

Unfortunately, a backend demo is not available. However you can simply edit the page and choose to display your portfolio in color or in a grid style :)

I hope that helps! Let us know if you have any other questions!

Best regards,
Yigit

December 14, 2018 at 12:07 pm in reply to: api key #1045221

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please register to our support forum – https://kriesi.at/support/register/ using your purchase code, login and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.1 and also check out this post – https://kriesi.at/support/topic/updating-to-wordpress-v5-please-read/

Best regards,
Yigit

December 14, 2018 at 12:06 pm in reply to: Enfold theme update error #1045219

Yigit
Keymaster

Hey Telly,

Thanks for contacting us!

Please register to our support forum – https://kriesi.at/support/register/ using your purchase code, login and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.1 and also check out this post – https://kriesi.at/support/topic/updating-to-wordpress-v5-please-read/

Regards,
Yigit

December 14, 2018 at 12:04 pm in reply to: I cant login to my account #1045217

Yigit
Keymaster

Hey!

Sure we can do it for you and no need for extra payment.
Please post FTP and WP admin logins in private content field :)

Regards,
Yigit

December 13, 2018 at 8:11 pm in reply to: Update from old version (3.0.8) #1045002

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

December 13, 2018 at 8:10 pm in reply to: I cant login to my account #1045001

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.1 and also check out this post – https://kriesi.at/support/topic/updating-to-wordpress-v5-please-read/

Best regards,
Yigit

December 13, 2018 at 2:43 pm in reply to: Shrinking of header – Amount – An Info #1044892

Yigit
Keymaster

Hi,

@Guenni007 Thanks for the update :)

Best regards,
Yigit

December 13, 2018 at 1:29 pm in reply to: Please contribute and translate Enfold #1044876

Yigit
Keymaster

Hi,

@amintab2001 Thank you!

Best regards,
Yigit

December 13, 2018 at 1:28 pm in reply to: I cant login to my account #1044875

Yigit
Keymaster

Hi,

I moved your login credentials to private content field. I also searched for your email in our database however it cannot be found. Could it be possible that you have never registered? Also, if you have other purchase code, you can post them here and we can check those too.

Best regards,
Yigit

December 13, 2018 at 1:26 pm in reply to: Woocommerce menu/categries disappears in some cases #1044873
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
.main_color .widget_nav_menu ul:first-child>.current-menu-ancestor {
    background: transparent;
}
```
Thank you so much! We wish you merry Christmas and happy new year as well :)

Best regards,
Yigit
December 13, 2018 at 10:31 am in reply to: German flag not showing in mobile menu #1044784

Yigit
Keymaster

Hi,

Sounds like cache :) Glad it is working fine now! Let us know if you have any other questions or issues!

Best regards,
Yigit

December 12, 2018 at 8:50 pm in reply to: Call tag just after tag #1044482

Yigit
Keymaster

Hi Marine,

Please refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-footer-section

Regards,
Yigit

December 12, 2018 at 8:48 pm in reply to: I cant login to my account #1044479

Yigit
Keymaster

Hi Alexandra,

Thanks for contacting us!

We have reset your forum account. Please see private content field below

Regards,
Yigit

December 12, 2018 at 1:50 pm in reply to: Cookie consent bar disappeares on mobile #1044331

Yigit
Keymaster

Hi,

I checked your website on my iphone however cookie consent does not disappear on my end. Could you please try checking your website on private browser?

Best regards,
Yigit

December 12, 2018 at 1:44 pm in reply to: Paypal button #1044329
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 12,691 through 12,720 (of 82,620 total)

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