Hi,

I tried logging in using your username and that did not work but i tried to login with your email and that worked. Could you please try resetting your password here – https://kriesi.at/support/register/?action=lost_pw

Your website still does not load on my end. I am getting

This site can’t be reached *your domain here* took too long to respond.

– We have released Enfold 4.6 yesterday. If that is not the version you have updated, please update to that one – https://kriesi.at/documentation/enfold/theme-update/
– If you are using the latest version, please try de-activating all active plugins and check if that helps.
– Which editor are you using? Please go to Enfold theme options and choose to use “classic WP editor” and check if that makes any difference.

Best regards,
Yigit

Hi,

Could you please create a temporary admin login and post it here privately so we can look into it?

Cheers!
Yigit

Hi,

Thanks for contacting us!

You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token to insert in Enfold theme options. API keys are no longer working due to changes made in Envato API.

Best regards,
Yigit

Hi,

Thanks for contacting us!

You can register to our support forum using your purchase code here – https://kriesi.at/support/register/. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

Cheers!
Yigit

Hola,

Thanks for contacting us!

No, each website requires a separate license.

Let us know if you have any other questions!

Cheers!
Yigit

Hi,

Thanks for contacting us!

I have attached the latest available version of Incarnation theme in private content field. I hope that helps! :)

Cheers!
Yigit

Hi,

You are welcome! We are always happy to help :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Glad it is no longer appearing! Let us know if you have any other questions or issues :)

@Cloaker and @Munford please start new threads under Enfold sub forum and attach WP admin logins in private content field so we can look into it.

Best regards,
Yigit

Hi,

Please try editing your color section element and make height depend on content or try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#av_section_1.avia-section-huge .content {
    padding-bottom: 0;
    padding-top: 0;
}

Best regards,
Yigit

Hi,

Have you tried de-activating all active plugins and checked if that helps? If not, please do so.

If that too does not help, please register to our support forum using your purchase code – https://kriesi.at/support/register/, login and then post FTP and WP admin logins here privately so we can look into it :)

Best regards,
Yigit

Hi John,

Thanks for contacting us!

Only included plugin is LayerSlider plugin and Enfold uses its own drag and drop page builder called Advanced Layout Builder.

I hope that helps! Let us know if you have any other questions :)

Cheers!
Yigit

Hey Jim,

Thanks for contacting us!

You are currently using a very old version of Enfold which is probably the reason why you are having this issue. Could you please update Enfold to the latest version via FTP – https://kriesi.at/documentation/enfold/theme-update/?

You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ then start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post whenever you have a question or an issue :)

Cheers!
Yigit

Hi,

Glad Mike could help! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

I changed the code in Functions.php file to following

function avia_add_custom_icon($icons) {
$icons['telegram'] = array( 'font' =>'fontello', 'icon' => 'ue800');
return $icons;
}
add_filter('avf_default_icons','avia_add_custom_icon', 10, 1);

function avia_add_custom_social_icon($icons) {
$icons['Telegram'] = 'telegram';
return $icons;
}
add_filter('avf_social_icons_options','avia_add_custom_social_icon', 10, 1);

Please review your website :)

Best regards,
Yigit

Hi,

Thanks! Could you please switch user role to “Administrator”? :)

Best regards,
Yigit