Page 333 – Support | Kriesi.at – Premium WordPress Themes

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January 17, 2020 at 2:54 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175454

Yigit
Keymaster

Hi,

Enjoy your weekend, Ramon! We will be waiting to hear from you :)

Best regards,
Yigit

January 17, 2020 at 2:53 pm in reply to: HTML markup in excerpt has been lost #1175453

Yigit
Keymaster

Hi,

We are going to add a filter to use in a child theme in upcoming version :)

Best regards,
Yigit

January 17, 2020 at 2:37 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175443

Yigit
Keymaster

Hi,

Thanks!

I tried using my own Personal Token, which did not work so i am afraid your new token will not work either. I also checked if some settings were interfering but that does not seem to be the case too.

So i believe it is either related to server settings or a plugin conflict. Could you please try de-activating all active plugins and if that does not help, inform your hosting provider about the issue? :)

Best regards,
Yigit

January 17, 2020 at 2:34 pm in reply to: HTML markup in excerpt has been lost #1175441

Yigit
Keymaster

Hi,

Sorry about that, that was a misunderstanding on my end.

Could you please replace enfold/config-templatebuilder/avia-shortcodes/av-helper-masonry.php file with this one – https://pastebin.com/Qb1FGEmu via FTP or in Appearance > Editor if WP dashboard is loading?

If you would like us to update the file for you, please post FTP or WP admin logins here privately :)

Best regards,
Yigit

January 17, 2020 at 2:09 pm in reply to: Social icons are not seen #1175420

Yigit
Keymaster

Hi,

You were using an older version of WordPress. I updated WordPress and that helped. Please review your website :)

Regards,
Yigit

January 17, 2020 at 2:06 pm in reply to: Update failed #1175417

Yigit
Keymaster

Hi,

Sure we can however we would need to validate your purchase first. So could you please register to our support forum – https://kriesi.at/support/register/, login and reply to this thread? :)

Cheers!
Yigit

January 17, 2020 at 2:04 pm in reply to: Update 4.7 not working with Update Theme plugin #1175413

Yigit
Keymaster

Hi,

I am not having any issues using the plugin. There could be a conflict with another plugin maybe.

In case you experience the same issue in future, please let us know :)

Best regards,
Yigit

January 17, 2020 at 2:03 pm in reply to: Critial error when adding code #1175412

Yigit
Keymaster

Hi,

That code was supposed to be added after next theme update, that is the issue i believe. Sorry for not being more clear :)

Could you please post FTP and WP admin logins here privately?

Cheers!
Yigit

January 17, 2020 at 1:49 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175398

Yigit
Keymaster

Hey,

Happy to hear that :)

Great! If you would like us to check the files on your server first, i can quickly check via FTP. If not, enjoy your weekend! :)

Regards,
Yigit

January 17, 2020 at 1:45 pm in reply to: HTML markup in excerpt has been lost #1175394

Yigit
Keymaster

Hey,

You can add following code to bottom of Functions.php file in Appearance > Editor to use HTML in Masonry excerpt
apply_filters( 'avf_masonry_slideshow_excerpt', strip_tags( $entry->post_excerpt ), $entry, $this->entries );

Best regards,
Yigit

January 17, 2020 at 1:43 pm in reply to: Icons still not working after Update #1175392

Yigit
Keymaster

Hi,

You placed your shortcodes into Text widget. I moved them into Custom HTML widget in Appearance > Widgets. Please review your website :)

Best regards,
Yigit

January 17, 2020 at 1:39 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175389

Yigit
Keymaster

Hi,

Very impressive! Thanks a lot for being a loyal Enfold user all these years :)

Just to test, could you please create a new personal token and try it on one of your sites above?

If it does not help, please post FTP logins for one of the sites so we can look further into it. Auto updates might be disabled on these installations.

Best regards,
Yigit

January 17, 2020 at 1:24 pm in reply to: HTML tags in excerpt at portfolio #1175375
Yigit
Keymaster
Hi,

You are welcome, we are always happy to help :)

Also, i heard from our devs regarding HTML in Masonry excerpt. We are not going to apply this changes in the file so when you update the theme next time, please add following code to bottom of Functions.php file in your child theme to display HTML in Masonry excerpt
```
apply_filters( 'avf_masonry_slideshow_excerpt', strip_tags( $entry->post_excerpt ), $entry, $this->entries );
```
If you have any other questions or issues, please feel free to let us know :)

Best regards,
Yigit
January 17, 2020 at 1:21 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175373

Yigit
Keymaster

Hi,

I see that you are using the same personal token on both sites. Could you please try generating a new one – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and check if that helps? Is it the same token that works on other installations?

Best regards,
Yigit

January 17, 2020 at 1:14 pm in reply to: envato token #1175363
Yigit
Keymaster
Hey,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and make sure that you set only required tokens :)

Cheers!
Yigit
- This reply was modified 6 years, 2 months ago by Yigit.
January 17, 2020 at 1:05 pm in reply to: HTML tags in excerpt at portfolio #1175357
Yigit
Keymaster
Hey,

I changed the code to following one
```
add_filter('avia_widget_time', 'change_avia_date_format', 10, 2);
function change_avia_date_format($date, $function) {
  return false;
}
```
Please review your website :)

Cheers!
Yigit
January 17, 2020 at 1:04 pm in reply to: enfold does not show the update 4.6.3.1 or 4.5.7 to 4.7.1 #1175356

Yigit
Keymaster

Hi,

I do not think this is related to WooCommerce but you can try de-activating WooCommerce and checking for updates.

Could you please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

Another user who was having the same issue contacted their hosting provider and replied:

our hoster has updated the Linux distribution of the server.
The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.

Now the token API works :-)

Cheers!
Yigit

January 17, 2020 at 1:01 pm in reply to: Purchasing a new extended licence support #1175353

Yigit
Keymaster

Hey!

You are welcome! Let us know if you have any other questions :)

Best regards,
Yigit

January 17, 2020 at 12:48 pm in reply to: HTML tags in excerpt at portfolio #1175347
Yigit
Keymaster
Hi,

I already placed that code in the bottom of functions.php file of your child theme :)

I tried adding following code to bottom of Quick CSS field and it worked so i do not think there is any error in your custom CSS
```
.logo { display: none !important; }
```
Best regards,
Yigit
January 17, 2020 at 12:45 pm in reply to: Purchasing a new extended licence support #1175346

Yigit
Keymaster

Hey Carol,

Thanks for contacting us!

You can only extend the support after purchasing the license therefore if your developer purchased it for you, they should be able to extend it as well. Purchase and support is connected to the same account :)

Best regards,
Yigit

January 17, 2020 at 12:39 pm in reply to: Need support please #1175342

Yigit
Keymaster

Hey Mark,

We have replied to your thread. Let us continue there :)

Regards,
Yigit

January 17, 2020 at 12:37 pm in reply to: HTML tags in excerpt at portfolio #1175340
Yigit
Keymaster
Hi,

Thanks “Yigit” worked :)

I added following code to bottom of Functions.php file of your child theme in Appearance > Editor
```
add_filter('avia_widget_time', 'change_avia_date_format', 10, 2);
function change_avia_date_format($date, $function) {
  return get_option('date_format');
}
```
Please review your website :)

Best regards,
Yigit
January 17, 2020 at 12:22 pm in reply to: How to Remove Border in Main Menu #1175333

Yigit
Keymaster

Hi,

@hankboomer glad it is working! Let us know if you have any other questions or issues :)

Best regards,
Yigit

January 17, 2020 at 12:21 pm in reply to: headline rotator space #1175330

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing your solution! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 17, 2020 at 12:02 pm in reply to: Instagram widget error return invalid data #1175323

Yigit
Keymaster

Hi,

Sure, you can see it in the link i attached in private content field.

We believe Instagram has restrictions on shared servers so this is not related to the theme or plugins. Since we could not reproduce the issue, we wanted to try to debug on your installation however with further testing i could reproduce the issue on one of my sites as well so FTP logins are no longer necessary.

We are working on a solution and will update you.

Cheers!
Yigit

January 16, 2020 at 5:17 pm in reply to: HTML tags in excerpt at portfolio #1175130

Yigit
Keymaster

Hey,

You are welcome!

We escaped HTML in excerpt and i reverted it in your installation. I asked review from our devs. If they confirm the changes, we will include this version in upcoming update.

I tried to login again however i was blocked by WordFence. Could you please check if you have any error in your custom CSS using this site – http://csslint.net/?

Regards,
Yigit

January 16, 2020 at 4:21 pm in reply to: Child-Theme installation error #1175081

Yigit
Keymaster

Hey,

You are welcome! Let us know if you have any other questions or issues :)

Cheers!
Yigit

January 16, 2020 at 4:19 pm in reply to: Instagram widget error return invalid data #1175079

Yigit
Keymaster

Hey,

Your account works on my local installation as well.

Could you please share FTP logins as well?

Cheers!
Yigit

January 16, 2020 at 4:06 pm in reply to: issue: button not linking to _blank target since 4.7.1 #1175068

Yigit
Keymaster

Hey,

Thanks a lot for posting the solution @guenni007! We are going to be including the fix in upcoming version :)

Regards,
Yigit

January 16, 2020 at 4:01 pm in reply to: Child-Theme installation error #1175064

Yigit
Keymaster

Hi,

Your installation was inside additional “enfold” folder as following
/wp-content/themes/enfold/enfold/
however it should have been
/wp-content/themes/enfold

Best regards,
Yigit
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Viewing 30 posts - 9,961 through 9,990 (of 82,625 total)

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