Page 324 – Support | Kriesi.at – Premium WordPress Themes

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January 31, 2020 at 3:56 pm in reply to: Theme purchase – photo to video conversion #1180288

Yigit
Keymaster

Hi Katarzyna,

Thanks for contacting us!

Yes, you can use Video and Image in fullscreen slider, the element we have used in Consulting demo :)

Let us know if you have any other questions!

Cheers!
Yigit

January 31, 2020 at 3:55 pm in reply to: theme caused a fatal error on my site #1180286

Yigit
Keymaster

Hey Daniel,

Thanks for contacting us!

You are currently using a very old version of Enfold which is not compatible with your PHP and WordPress versions. Updating Enfold to the latest version 4.7.2 would solve the issue – https://kriesi.at/documentation/enfold/theme-update/

Only way to access updated theme files is to have an access to your ThemeForest account so please contact Envato support and recover your account. Then you can generate a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token to receive auto updates in WordPress dashboard. You can also register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads whenever you have a question or an issue.

I hope that helps! Let us know if you have any other questions!

Best regards,
Yigit

January 31, 2020 at 3:34 pm in reply to: Is Enfold GDPR-ready and does the Cookie-modal work? #1180282

Yigit
Keymaster

Hi,

1- Yes, i asked our dev Günter for confirmation and forwarded you his response.
2- The difference is you are accepting cookies from Youtube on one domain but when you go to another domain, you are going to need to accept them again as cookies set by X site will not be carried over when you visit Y site.
3- I could not test this as i am having a server issue on my test site however i believe this would help – https://stackoverflow.com/a/23086139. I will test it when i hear back from my hosting providers and if it works, i will explain how you can apply on your sites :)

Best regards,
Yigit

January 31, 2020 at 11:47 am in reply to: Nutzung Bilder Enfold Coach #1180239

Yigit
Keymaster

Hey,

Most stock images are purchased from https://photodune.net/ and as stated in their FAQ section, it is not mandatory to give the author credit.

I hope that helps! Let us know if you have any other questions :)

Cheers!
Yigit

January 31, 2020 at 10:09 am in reply to: Is Enfold GDPR-ready and does the Cookie-modal work? #1180197

Yigit
Keymaster

Hey,

The answer to your question in #1178737 is:

3- That would not work since browser detects them as two different domains and you cannot access cookies on another domain due to security reasons.

Regards,
Yigit

January 30, 2020 at 9:28 pm in reply to: Datepicker not working #1180079

Yigit
Keymaster

Hi,

Filter you used is for placeholder and the one i posted it to change date format. If you say it works like a charm, it is definitely not necessary. If it is not broken, why fix it, right? :)

Shall we mark this thread as resolved then? :)

Best regards,
Yigit

January 30, 2020 at 5:56 pm in reply to: Responsive menu issue / footer menu disappears. #1180042

Yigit
Keymaster

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 30, 2020 at 5:53 pm in reply to: Logo problem (80 px Locked !) #1180039

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing your solution! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 30, 2020 at 5:33 pm in reply to: Sticky menu bar in footer with icons? #1180031

Yigit
Keymaster

Hey Mauro,

You can add a widget area to your header by referring to this post – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area and display it only on mobile and fixed at the bottom of the screen using custom CSS.

Let us know if you need help after adding your widget to header.

Cheers!
Yigit

January 30, 2020 at 5:29 pm in reply to: Shopping Cart not visible #1180029

Yigit
Keymaster

Hi,

Could you please post a link to your website where we can see the issue?
We might also need temporary admin logins so if you do not mind, please share them in private content field as well :)

Regards,
Yigit

January 30, 2020 at 5:28 pm in reply to: Scroll-to-top element #1180026

Yigit
Keymaster

Hi,

You are welcome, glad we could help! If you have any other questions or issues, please feel free to start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post :)

Regards,
Yigit

January 30, 2020 at 5:26 pm in reply to: Impossible to import a demo. ERROR MESSAGE #1180025

Yigit
Keymaster

Hi,

Could you please let us know which demo you would like to import? :)

Best regards,
Yigit

January 30, 2020 at 5:25 pm in reply to: Is Enfold GDPR-ready and does the Cookie-modal work? #1180023

Yigit
Keymaster

Hi,

I cannot think of any other plugin that adds cookies at the moment but setting up WooCommerce does not take that long. After installing you can simply import dummy data – https://docs.woocommerce.com/document/product-csv-importer-exporter/dummy-data/ by referring to this post – https://docs.woocommerce.com/document/importing-woocommerce-sample-data/

Best regards,
Yigit

January 30, 2020 at 5:06 pm in reply to: Scroll-to-top element #1180011

Yigit
Keymaster

Hi,

It shows up fine on my end. I attached a screenshot in private content field. Could you please try clearing browser cache on your mobile browser as well?

Regards,
Yigit

January 30, 2020 at 4:53 pm in reply to: Border Submenu and Social Media Icons Menu #1179997

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 30, 2020 at 4:53 pm in reply to: Impossible to import a demo. ERROR MESSAGE #1179996

Yigit
Keymaster

Hey,

Which demo would you like to import? Can we try importing it for you? :)

Best regards,
Yigit

January 30, 2020 at 4:51 pm in reply to: Datepicker not working #1179992
Yigit
Keymaster
Hi,

Please add following code to bottom of Functions.php file as well
```
add_filter('avf_datepicker_dateformat', 'new_date_format');
function new_date_format() {
$date_format = " dd / mm / yyyy";
return $date_format;
}
```
Best regards,
Yigit
January 30, 2020 at 4:49 pm in reply to: Text Size – Contact Form Response #1179988

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

January 30, 2020 at 4:47 pm in reply to: Border Submenu and Social Media Icons Menu #1179983
Yigit
Keymaster
Hey,

Thanks for contacting us!

I added following code to bottom of Quick CSS field
```
#top .av-main-nav ul.sub-menu > li:first-child a {
    border-top: 1px solid #99cc00;
}
.html_header_sidebar #top #header .social_bookmarks a {
    border: 1px solid #99cc00!important;
}
```
Please review your website :)

Best regards,
Yigit
January 30, 2020 at 4:40 pm in reply to: Scroll-to-top element #1179975

Yigit
Keymaster

Hey,

Login credentials did not work for me. Could you please check them once again?

Also, please try going to Enfold theme options > Performance and disable CSS file merging and save then flush cache and check if that helps. If it helps, you can enable it once again. If it does not, we will look into it once we get login credentials :)

Cheers!
Yigit

January 30, 2020 at 4:36 pm in reply to: Mobile menu for sub-items #1179971
Yigit
Keymaster
Hi,

Please add following code to Quick CSS as well
```
#top #wrap_all #header #av-burger-menu-ul > li.av-active-burger-items { clear: both; }
```
Best regards,
Yigit
January 30, 2020 at 4:23 pm in reply to: (Blog) Post Slider: Remove next + previous buttons ? #1179961

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 30, 2020 at 4:22 pm in reply to: Sidebar showing under page content on one page only #1179960

Yigit
Keymaster

Hi,

Could you please try adding 1/1 Column element below your slider and insert your content inside it? If that does not help, please create temporary admin logins and post them here privately so we can look into it :)

Best regards,
Yigit

January 30, 2020 at 4:20 pm in reply to: Add Meta tag #1179959
Yigit
Keymaster
Hey Charlotte :)

Please refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-head-section
```
//-------------------------------
// Custom script in head section
//-------------------------------

function custom_script_name(){
?>
<meta name="agd-partner-manual-verification" />
<?php
}
add_action('wp_head', 'custom_script_name');
```
Cheers!
Yigit
January 30, 2020 at 4:18 pm in reply to: Scroll-to-top element #1179957

Yigit
Keymaster

Hi,

I am not sure if i understood the changes you would like to make clearly. Could you please post a screenshot and show? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)

Cheers!
Yigit

January 30, 2020 at 4:16 pm in reply to: Text Size – Contact Form Response #1179952
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
h3.avia-form-success {
    font-size: 14px;
}
```
Best regards,
Yigit
January 30, 2020 at 3:53 pm in reply to: Kundenzitate Schriftgröße verkleinern #1179936

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

January 30, 2020 at 3:10 pm in reply to: Schullizenz für ENFOLD #1179913

Yigit
Keymaster

Hey Andreas,

Thanks for contacting us!

Since we are not able to create discount coupons on ThemeForest, sadly we are not able to offer you any discount. Could you please contact Envato support and inform them about your case and ask them if such discount is available for students? :)

Regards,
Yigit

January 30, 2020 at 3:09 pm in reply to: Logo problem (80 px Locked !) #1179912

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please make sure that you are using the latest version of the theme which is currently 4.7.2 – https://kriesi.at/documentation/enfold/theme-update/. If you are, please create temporary admin logins here privately so we can look into it :)

Regards,
Yigit

January 30, 2020 at 3:07 pm in reply to: issues with enfold theme on website #1179909

Yigit
Keymaster

Hey Chirag,

Thanks for contacting us!

You are currently using a very old version of Enfold and updating the theme to the latest version 4.7.2 would fix the issues you are having.

Due to our policy, we only provide support to our registered users.
Please contact the person who bought the theme for you and ask them to send you the latest version of the theme, so you can update the theme – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp and ask them to generate a Personal Token for you – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token so you can receive auto updates in future. Also request your purchase code so you can register to our support forum – https://kriesi.at/support/register/.

I hope that helps! Let us know if you have any other questions :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 9,691 through 9,720 (of 82,620 total)

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