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Viewing 30 posts - 9,541 through 9,570 (of 82,625 total)
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  • in reply to: Footer visibility on mobile #1184163

    Hi,

    Hope you feel better now :)

    Glad Ismael could help! Please let us know if you have any other questions or issues!

    Best regards,
    Yigit

    in reply to: Enfold Failures #1184161

    Hi,

    I have never said old versions cannot be updated or that we only support old versions. I have personally updated many very old versions of Enfold and most did not have any issues. Since a lot has changed in WordPress as well, you may need to re-configure some options/settings, such as widgets and header options but other than that there should not be any issues. I say “most” because you might be using a child theme and one of the modified theme file might be causing the issue. Currently we have no information regarding your site so i am just guessing what could be wrong from my experience with other similar cases.

    No, you do not need to start over. As i mentioned, if you can point out the issues and share FTP and WP admin logins we can help you fix the issues you are having.

    Which version of PHP are you currently using? If older version as well, please upgrade it to minimum 5.6 and preferably to 7.x.

    Cheers!
    Yigit

    in reply to: Privacy & Cookies – Enfold Documentation #1184160

    Hi,

    Thanks for contacting us!

    I went to Enfold theme options > Performance and disabled CSS and JS file merging and saved and that fixed the issue. Please review your website :)

    Best regards,
    Yigit

    in reply to: Menu question #1184157

    Hey!

    Great! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

    in reply to: customize submenu element #1184155

    Hey,

    Yes, with some customization that would be possible however i think it would be a lot easier if you used Tab Section element where you can choose icons etc.. Could you please firstly try Tab Section element and check if it does the job for you? :)

    Best regards,
    Yigit

    in reply to: Menu question #1184147

    Hi Charlotte :)

    Do you have “Automatically add new top-level pages to this menu” checked in Appearance > Menu? If so, please uncheck it.

    I just checked your website on both desktop and mobile but i am not seeing menu at the moment so maybe you have figured it out already? :)

    Best regards,
    Yigit

    in reply to: Instagram not displaying #1184145

    Hi,

    We have not implemented the plugin yet. If you are only seeing the issue on Firefox, i believe there is a cache related issue. Please make sure to flush cache on your browser.

    Best regards,
    Yigit

    in reply to: Privacy settings #1184143

    Hey Henk,

    Thanks for contacting us!

    You can simply go to Settings > Privacy and choose your existing page :)

    Best regards,
    Yigit

    in reply to: Socket alignment and size Editing #1184141

    Hey David,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    #socket .container {
        display: flex;
        flex-direction: column-reverse;
    }
    #socket .copyright {
        text-align: center;
    }
    #socket .sub_menu_socket {
        max-width: 420px;
        margin: auto;
        font-size: 16px;
    }
    
    

    In the last code, you might need to increase “max-width” value depending on your “font-size” :)

    Best regards,
    Yigit

    in reply to: Hide post_type condition_group from all categories #1184138

    Hey Tomaz,

    Thanks for contacting us!

    I have forwarded your message to our devs. When we hear back from them, we will update you here :)

    Cheers!
    Yigit

    in reply to: Video on Home page #1184136

    Hi,

    Glad Ismael could help!

    Let us know if you have any other questions :)

    Best regards,
    Yigit

    in reply to: update Enfold 4.5.2 #1184135

    Hi Gary,

    Thanks for contacting us!

    No, you do not need to pay for updates. They are included in your purchase.
    Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.

    If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

    Regards,
    Yigit

    in reply to: Enfold Failures #1184134

    Hey,

    Thanks for contacting us!

    You are currently using a very old version of Enfold. A lot has changed in Enfold and WordPress in the meantime so when updating from very old versions, such issues are expected. That is why we recommend our users to keep Enfold and WordPress updated.

    You can contact Envato support and request a refund however since you have already downloaded the theme, i am not sure if you would be granted a refund.

    That being said, If you could point out the issues, we can gladly help you fix those :)

    You can simply register to our support forum – https://kriesi.at/support/register/ login and start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post and attach FTP and WP admin logins in private content field. Please do not forget to point out the issues as well :)

    Best regards,
    Yigit

    in reply to: Page Attribute – Page Template #1184133

    Hi,

    You can actually use Advanced Layout Builder on Pages, Posts, Portfolio Items, Products and with a small customization on custom post types as well. It is currently not possible to use ALB on archive pages. So if you were looking to add a new template to make your posts look like pages, that is not necessary :)

    Regards,
    Yigit

    in reply to: Need booking online for a room #1184132

    Hi,

    Thanks for contacting us!

    Enfold is fully compatible with WooCommerce Bookings plugin – https://woocommerce.com/products/woocommerce-bookings/. You can also try using this plugin – https://www.pluginhive.com/product/woocommerce-booking-and-appointments/

    If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)

    Cheers!
    Yigit

    in reply to: Remove personal data from your forum #1184131

    Hi,

    Thanks for contacting us!

    I have just edited your post and deleted your name and number from post. However we are not able to edit your name in your initial post. If you would like us to delete the thread, please let us know :)

    Best regards,
    Yigit

    in reply to: Interested in Kriesi #1184129

    Hi,

    I just sent you an email and attached Kriesi’s email :)

    Regards,
    Yigit

    in reply to: Border between Section . noit defined but there #1184011

    Hi,

    I tried deleting it but it causes other issues so i need to test it more. So i need some more time. Issue is open on our Git so when we have a conclusion, i will let you know here :)

    Best regards,
    Yigit

    in reply to: Advanced styling does not work properly #1184008

    Hi,

    Thanks for reporting that too!
    I updated enfold/includes/admin/register-backend-advanced-styles.php file once again. Please review your website :)

    Best regards,
    Yigit

    in reply to: Debug Mode not working in Enfold #1184004

    Hi, :D

    Do you by any chance have server side cache? Maybe it was active when you were editing..

    Glad it is working fine now! If you run into it again, please do let us know :)

    Best regards,
    Yigit

    in reply to: Where can I find the option to put extra code in the header? #1184000

    Hi Barb,

    Great! Alright, we will keep the thread open and wait to hear from you regarding other site :)

    Please add following code to Quick CSS

    #scroll-top-link {
        right: 50%;
    }

    Best regards,
    Yigit

    in reply to: Advanced styling does not work properly #1183970

    Hey Barb!

    Yes, please do so. After updating the file, please go to Advanced Styling tab and save so changes apply :)

    Cheers!
    Yigit

    in reply to: Debug Mode not working in Enfold #1183967

    Helloo :)

    – I edited your homepage on your live site and saved the page as a template
    – Created a new page called “Home Test” and loaded your homepage as template
    – Copied shortcodes from “Test screen…” page on your staging site
    – Pasted the code to the bottom of “Home Test” page and updated the page
    – I can see Code Block element in the bottom of the page so i cannot reproduce the issue

    If there is certain steps to take, could you please write them down as well? :)

    Best regards,
    Yigit

    in reply to: Advanced styling does not work properly #1183965

    Hi Barb,

    You are welcome!

    Yes, it will be overwritten but we will update the file to fix this issues so you will not need to update the file as it is going to be the same or very similar :)

    Best regards,
    Yigit

    in reply to: Advanced styling does not work properly #1183945

    Hi Barb,

    Thanks for reporting this!

    We have found out that some combinations override others, in your case H3 overrides Widget Title options. I have reported the issue to our devs.

    I updated enfold/includes/admin/register-backend-advanced-styles.php file. Could you please delete custom CSS and try advanced styling options once again and report back? :)

    Best regards,
    Yigit

    in reply to: Key for forum not working #1183935

    Hi,

    Glad your theme is now updated. Using that Personal Token, you should be able to receive future updates.

    Only way to register to our support forum is by having a purchase code and as you guessed, only way to get a purchase code is purchasing the theme. If they have provided a purchase code we could reset the account connected to that purchase code but it sounds like that is not going to be possible on their end.

    Best regards,
    Yigit

    in reply to: Debug Mode not working in Enfold #1183932

    Hey!

    I’m doing great, thanks for asking! :)

    I just checked your staging site and it works fine there, attached a screenshot in private content field, however logins for live site did not work for me. Could you please check them once again? :)

    Regards,
    Yigit

    in reply to: Icons not visible anymore on mobile #1183930

    Hi,

    Great! No worries at all! Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

    in reply to: Icons not visible anymore on mobile #1183922

    Hey!

    It works fine on mobile as well on my end. My previous screenshot was from mobile Safari and now i attached a screenshot from mobile Chrome in private content field.

    Edit: I noticed you were talking about the icons in the header added using widget area. They are hidden with header on mobile. Please add following code to Quick CSS

    @media only screen and (max-width: 767px){
    .responsive #header_main_alternate {
        display: block;
    }}

    Regards,
    Yigit

    Hey Morticka,

    Please refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-head-section :)

    Best regards,
    Yigit

Viewing 30 posts - 9,541 through 9,570 (of 82,625 total)