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Hey,
Glad Rikard could help!
Let us know if you have any other questions or issues!
Regards,
YigitHi,
Thanks for contacting us!
We will definitely consider that :)
Best regards,
YigitHi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/import-demos/#troubleshoot :)
Regards,
YigitHi,
@Leunam1011 Have you referred to this post – https://kriesi.at/documentation/enfold/import-demos/#troubleshoot? :)Best regards,
YigitMay 22, 2020 at 11:00 am in reply to: Problems with grouped products after updating WooCommerce to 4.0 #1215194May 21, 2020 at 6:25 pm in reply to: iOS device get's a blank page when they press a menu link #1215058Hi,
Everything seems fine. I think this is related to some rule in your mod security.
Could you please contact your hosting provider and maybe temporarily disable firewall to check if that helps?Best regards,
YigitMay 21, 2020 at 5:09 pm in reply to: iOS device get's a blank page when they press a menu link #1215043Hi,
It actually loads fine when I copy your page to my local installation as well so I think it might be related to server of second site.
Could you please share FTP logins as well?Best regards,
YigitHi,
You are welcome! Let us know if you have any other questions or issues :)
Best regards,
YigitHi,
You do not need to write in caps, Chris. Especially when I already wrote that I have “double checked” and file is fine.
I just imported the slider and had no issues whatsoever. Please review your website.
Regards,
YigitMay 21, 2020 at 4:00 pm in reply to: iOS device get's a blank page when they press a menu link #1215030Hi,
I enabled debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and fixed Strong tags inside your Catalogue elements. None of them had closing tags :) Page loaded only after I removed your code block. I attached the code that was inside your Code Block element in private content field.
Please review your website :)
Best regards,
YigitMay 21, 2020 at 12:58 pm in reply to: iOS device get's a blank page when they press a menu link #1214990Hey,
You seem to have broken HTML on your page. I am seeing 3 Strong tags where they should not be and I think that is causing the issue on Safari.
Please make sure that you open and close all HTML tags properly. E.g. Strong tag should be as following
<strong>Here is my strong text!</strong>Please edit your page and correct the issues. If you are unable to locate the issues, please create temporary admin logins and post them here privately so we can look into it :)
Regards,
YigitHi,
You are welcome, Chris! Let us know if you have any other questions or issues :)
Best regards,
YigitHi,
You do not need to unzip it, you can simply upload zip file.
If you are unable to do so, please create temporary admin logins and post them here privately.
Best regards,
YigitHi,
Please add following code to bottom of Functions.php file in Appearance > Editor
add_filter( 'body_class', 'av_custom_class' ); function av_custom_class( $classes ) { global $wp_query; $builder_stat = Avia_Builder()->get_alb_builder_status( $wp_query->post->ID ); if( ( 'active' == $builder_stat ) && ! is_preview() ) { $classes[] = 'alb-enabled'; } return $classes; }This should add “alb-enabled” to Body tag of pages that were created with ALB :)
Best regards,
YigitHi,
I double checked and it is working fine.
Please make sure that you are downloading zip file and upload it in LayerSlider WP > Sliders > Import Sliders.
Best regards,
YigitHi,
Please edit your post and choose to hide featured image on single posts :)
Cheers!
YigitMay 21, 2020 at 11:10 am in reply to: Dropdown (sub menu) with background image: blurry images issue #1214953Hi,
I just checked your website and it seems like you have solved it by making those images square as well? :)
Do you need further assistance on this case?Best regards,
YigitHi,
I think theme was not installed properly. I deleted old Enfold version and re-installed the theme and that helped. Please review your website :)
Best regards,
YigitHi,
You are welcome! Let us know if you have any other questions :)
Best regards,
YigitHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
YigitHey,
6 months of support is included with your purchase, after that it is optional :)
Regards,
YigitHey,
You can insert empty text widget in widget areas where you would not like to display widgets. If you would like to remove footer section, you can do so in Enfold theme options > Footer tab :)
Best regards,
YigitHi Santiago,
Would you like to change font size of mobile menu? If you do, please go to Enfold theme options > Advanced Styling and edit “Menu Links in overlay/slide out ” and increase “font size”.
If that is not what you meant, please post a screenshot and show the changes you would like to make. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)
Regards,
YigitHey Morticka!
Please try adding following code to Quick CSS
@media only screen and (max-width: 767px) { .html_visible_cart .cart_dropdown { right: 150px; } }You may need to adjust the value :)
Best regards,
YigitHi,
Privacy logins are not working for me either. Please check them once again.
Looking at the error log, this does not seem to be related to Enfold. Have you tried switching to one of the default themes and checking if that works? If it works on default themes, please share FTP logins privately as well.Regards,
YigitMay 20, 2020 at 6:49 pm in reply to: Error: Deprecated: WP_User->id and Deprecated: contextual_help in wp-includes/f #1214739Hi Anna,
We are going to need temporary FTP and WP logins to figure out what exactly is causing the issue. Could you please share them in private content field?
Best regards,
YigitMay 20, 2020 at 3:43 pm in reply to: Error: Deprecated: WP_User->id and Deprecated: contextual_help in wp-includes/f #1214698Hey Anna,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/support/topic/error-after-wordpress-update-2/#post-1200131.
If you would like us to update the file for you, please create temporary admin logins and post them here privately :)Best regards,
YigitHi Marcus,
Please edit the Color Section element and give it a unique ID (“my-unique-id” in example below) in Advanced tab.
Then add following code to Quick CSS#my-unique-id div .av_one_third:not(.first) { margin-left: 3%; } #my-unique-id div .av_one_third { width: 31.3%; }This would only target 1/3 columns inside Color Section element with “my-unique-id” ID :)
Best regards,
YigitMay 20, 2020 at 3:22 pm in reply to: Icons have disappeared or not showing correctly, help! #1214688Hi,
@NEveleth I checked your website and icons show up fine on my end. Could you please post a screenshot and show the issue you are having? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.Best regards,
YigitMay 20, 2020 at 3:20 pm in reply to: Dropdown (sub menu) with background image: blurry images issue #1214687Hi,
Setting size in “#menu-item-2127 ul” to 420px and in “#menu-item-2120 ul” to 360px removes whitespaces. Could you please try adjusting the code for those 2 images and check if that solution is fine for you?
If it is not, I think you could double the values and create custom sizes again. 500x500px instead of 250x250px and instead of 300x327px 600x654px :)Best regards,
Yigit -
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