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Hi,
What is your screensize and are you seeing the issue on all 3 browsers? I would say it is cache related but if you are seeing the issue on all browsers then it might be related to your screen size I believe :)
Best regards,
YigitHi,
Please make sure to flush cache in WP-Optimize settings for both logged out and mobile visitors, that issue is cache related :)
Best regards,
YigitHey,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask them for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitHi,
Please try following code to change background color
.main_color table, .main_color table * { background-color: transparent !important; }Best regards,
YigitHi,
Please add following code to Quick CSS in Enfold theme options > General Styling tab
.TransTab * { border: none !important; background: white; }Best regards,
YigitHi,
Could you please post FTP logins here privately so we can fix it for you? It seems like “avia_woocommerce_cart_placement” function was declared multiple times :)
Best regards,
YigitDecember 3, 2020 at 1:34 pm in reply to: Partial Success Importing the Construction Demo – but not images were imported. #1264767Hey Clay,
FTP logins would be great so please post them privately as well :)
Thanks!Cheers!
YigitHi,
No, it will not effect your website :)
It would only overwrite the modifications if any made on theme files and I believe that is not the case. If you have made any modifications on theme files, please have a backup first to be on the safe side :)Best regards,
YigitHi,
Could you please post a link to your page so we can inspect elements and make sure that we are providing you accurate solution? :)
Best regards,
YigitHey,
Glad you figured it out!
If you are using file compression on both Enfold (in Enfold theme options > Performance) and a separate plugin, that could be it. In that case we would recommend you to use either Enfold’s options or plugin :)
Regards,
YigitHey,
Please edit your Table element and choose to display minimal styling and then add following code to bottom of Quick CSS field in Enfold theme options > General Styling tab
#top .main_color .avia-table td { border: none !important; }If that does not help, please post temporary admin logins and a link to your page where you have your table element so we can look into it :)
Best regards,
YigitHey Sebo,
Thanks for contacting us!
You could use a child theme and change theme name and remove debugging info from source code so “Enfold” would not be visible anywhere. Admins of the site would be able to see that parent theme is Enfold in Appearance > Themes though.
I hope that helps! Let us know if you have any other questions :)
Cheers!
YigitDecember 2, 2020 at 2:18 pm in reply to: Deaktivieren der "Wisch-Funktion" des Reiter-Elements auf mobilen Endgeräten. #1264499Hi,
You forgot to paste the file inside /shortcodes/ folder. So I simply created /shortcodes/ folder and moved modified file inside it.
Please review your website :)
Best regards,
YigitDecember 1, 2020 at 5:14 pm in reply to: The theme options can no longer be accessed and avia does not work #1264287Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi Martin,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitDecember 1, 2020 at 3:30 pm in reply to: How to Hide Elements on Tablet, Desktop and All Higher Resolutions #1264256Hi,
@hunter74 You can go to Advanced > Responsive and toggle the options there :)Best regards,
YigitHi,
WP logins posted in your initial post are not working for me. Please check them once again.
Best regards,
YigitHi,
You are welcome! Let us know if you have any other questions or issues :)
Best regards,
YigitHey,
Shortcode I attached in private content field was causing the issue. I noticed page loaded fine when I chose to display other category. Editing the post was also throwing memory limit error. I tried deleting the shortcode from your post and that helped.
Was shortcode accidentally added? If not, what was the goal? We might be able to come up with an alternative if it was intended.
Best regards,
YigitHi Jörn,
Please try adding following code to Quick CSS in Enfold theme options > General Styling tab
.page-id-3133 .iconlist_icon[title="Bänfer GmbH"], .page-id-3229 .iconlist_icon[title="Philosophie"], .page-id-3233 .iconlist_icon[title="Referenzen"], .page-id-3405 .iconlist_icon[title="Karriere"], .page-id-3414 .iconlist_icon[title="Händler werden"], .page-id-3430 .iconlist_icon[title="Zertifikate"], .page-id-3881 .iconlist_icon[title="Mitarbeiter"] { background-color: red; }Best regards,
YigitHi @newmediologo,
Please use the code as following
#mappa-contatti .container { width: 100%; max-width: 100%; margin: 0; padding: 0; }Cheers!
YigitDecember 1, 2020 at 2:43 pm in reply to: Deaktivieren der "Wisch-Funktion" des Reiter-Elements auf mobilen Endgeräten. #1264242Hey Marcel,
Thanks for contacting us and sorry for the late reply!
– Please go to /enfold/config-templatebuilder/avia-shortcodes/tab_section/tab_section.js file and copy it inside /shortcodes/ folder in your child theme
– Open tab_section.js file on your child theme and find following linecontent_wrap.avia_swipe_trigger({prev:'.av_prev_tab_section', next:'.av_next_tab_section'});and change it to following
//content_wrap.avia_swipe_trigger({prev:'.av_prev_tab_section', next:'.av_next_tab_section'});– Add following code to bottom of Functions.php file of your child theme
function wp_change_tab_section_js() { wp_dequeue_script( 'avia-module-tabsection', AviaBuilder::$path['pluginUrlRoot'] . 'avia-shortcodes/tab_section/tab_section.js', array( 'avia-shortcodes' ), false, true ); wp_enqueue_script( 'avia-tabsection-child', get_stylesheet_directory_uri().'/shortcodes/tab_section.js', array('jquery'), 2, true ); } add_action( 'wp_print_scripts', 'wp_change_tab_section_js', 100 );– Go to Enfold child theme options > Performance and disable JS file merging and compression, save theme options, confirm that Tab Section is working as expected on mobile and then enable JS file merging and compression once again :)
Best regards,
YigitHi,
Thanks for contacting us!
I cannot see error on your site at the moment. Checking PHP info it seems like memory limit is set to 512M and error code says it is 57M. Please contact your hosting provider and make sure your memory limit is minimum 256M.
Regards,
YigitDecember 1, 2020 at 2:14 pm in reply to: The theme options can no longer be accessed and avia does not work #1264236Hi,
Apparently you were not using the latest versio of Post Duplicator plugin and it was breaking JS. I updated the plugin and that helped.
Please review your website.
Best regards,
YigitDecember 1, 2020 at 12:33 pm in reply to: Enfold tab: an image disappears with the Weglot translation? #1264214Hey,
Have you translated your media items? If not, please refer to this post – https://blog.weglot.com/media-translation-how-to-translate-your-website-images/ and check if translating images help.
Regards,
YigitHey,
Thanks for your feedback!
Upcoming fixes thread was not updated as our devs are still working on Editable ALB Element Templates feature which is major :)
Cheers!
YigitHi,
@cherrmann Thanks a lot for your contribution. I have updated the file on GitHub once again :)Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
Yigit -
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