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Hi,
Thank you for sharing the details.
I was able to check your site backend and your design. Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
VinayHi,
Another approach to add a multiline menu item:
1. Go to Appearance > Menu
2. Add a custom CSS class name “multilineItem” to the menu item
3. Add the below CSS to your site./* Multiline menu item */ #header .main_menu ul:first-child > li.multilineItem a { line-height: 24px !important; background: gold; display: flex; justify-content: center; flex-direction: column; }
Let me know if this works for you :)
Best regards,
VinayHi,
Thank you for getting back to us with the details. Please include the site name and admin login URL to check the issue.
I tried your script on my localhost but it did not work for me.
You can try replacing the placeholder text from the below script and add it to your staging site to check if it works. If you still have any issue please get in touch with the script provider to get a working script.
https://pastebin.com/raw/hqyQeFXP
Best regards,
VinayHi,
Thank you for sharing the details.
To keep this topic relavant to the title and to avoid multiple issue in one ticket please open a new ticket for the header issue with all the details and post your admin login details in private content area so we can take a closer look at the issue.
Best regards,
VinayHi,
Thank you for sharing the details.
I checked your mockup but the header layout in the example looks completely different from the current header on the site. Please confirm that you like to change the current header (screenshot attached)
Best regards,
VinayHi,
Thank you for sharing the details.
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ @media only screen and (max-width: 786px) { .responsive #top #header #header_main .inner-container .main_menu:before { content: ''; position: absolute; width: 100%; height: 1px; background: grey; top: -6px }}
Best regards,
VinayHi,
Thank you for installing the child theme.
I have copied the CSS code provided in the docs to your child theme style.css and activated the header widget area by adding the code provided in the docs.
Please refresh your browser cache to view the changes :)
Best regards,
VinayHey Justin H Taylor,
I checked your site but I do not see any errors and the browser console also is clean.
You have to be a registered user to get further support. Please try contacting Envato support and see if you can get any help with the API key.
For further technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - */ /*------------------------ Content alignment --------------------------*/ #top .avia-section .container { max-width: 100%; padding-left: 90px; background: gold; }
Please adjust the max-width and padding to suit your design. You can remove the background:gold; property from the code it is used of illustration purpose only.
Best regards,
VinayHi,
Thank you for sharing the details.
I checked your site and in the console, I found the below error
You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.
So I removed the API key from the theme options and check the site again but the same error popped again. There may be more than one plugin trying to add the API key.
Have you tried to contact the plugin author? Let us know what he has to say about this?
You should remove the API key and save the theme settings to completely remove it. Try adding your new API key now if you still get any error please deactivate all plugins and try the below steps.
To find which plugin is causing the conflict please follow these steps:
1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHey MCSSCM,
Thank you for contacting us.
Please go to Appearance > Menu and assign a menu to your site.
For more details please check https://kriesi.at/documentation/enfold/menu/#menu-setup
The slider problem may be a related issue. Once you assign the menu if you still have an issue with the slider please post the admin details in private content area so we can log in and take a closer look at the site to help you better :)
Best regards,
VinayHi,
Glad we could help!
For further technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Thank you for using Enfold :)
Best regards,
VinayHey Ganubis,
Thank you for contacting us.
To help you remove the body background on a mobile device we need to be able to view your site. Would you mind providing a precise link to the page, showing the elements in question? :)
If you are using a color section please check the below link for more info
Best regards,
VinayHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VinayJuly 17, 2019 at 3:05 am in reply to: Secondary Menu in top bar at right – change the background color? #1119324Hey empiread201,
Thank you for sharing the details.
To change the background color of the secondary menu please check the below link.
Let us know if you have any questions.
Best regards,
VinayJuly 17, 2019 at 2:57 am in reply to: How to change the available symbols for a list entry (Listeneintrag) #1119322Hey mai,
Thank you for sharing the details.
You can add custom fontello icons to the theme please check the docs for more info.
Let me know if you have any questions.
Best regards,
VinayHi,
Thank you for sharing the details.
I checked your site but I cannot find the code where you placed it on your site? Please remove the code which you have added.
We recommend doing any modifications on a child theme if not all changes will be lost when the theme is updated.
After installing the child theme you can import main theme settings into the child theme please check the docs for more info.
Once you do the above steps I can help you with the rest of the process to add multiple widgets to the header :)
Best regards,
VinayHi,
Thank you for contacting us.
I checked your site on my end and the accordion element works fine.
Let us know if you have any questions or we can go ahead and close this ticket.
Thank you for using Enfold.
Best regards,
VinayHi,
Thank you for sharing the details.
All you have to do to add more videos in the page is first to create a new page from Dashboard > pages > add new
There are a couple of approaches to add a video on to a page:
Add videos to the page using the video element
Video
Add video using a portfolio grid
Portfolio Grid
Once you are happy with the page you can link the page to the main menu
MenuFor further technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VinayHi,
Thank you for sharing the details. Please re-check your admin page URL it is showing a 404 error on my end.
To change the menu link colors please try the steps mentioned in the below link
Best regards,
VinayHi,
Thank you for contacting us.
For testing purpose, I have Disable “merging and compression” for CSS and JS files from Enfold > Performance.
You can change the footer fonts from Appearance > Widget > Footer column1 > text widget > text view
Best regards,
VinayHey shinseul,
Thank you for contacting us.
I checked your site and the arrow style match your description above.
For more information please feel free to check out the documentation.
Let us know if you have any question.
Best regards,
VinayHey pantoni,
Thank you for contacting us.
Single portfolio items are not child menu items that is the reason the project menu does not highlight when you visit the portfolio single page. Portfolio single page is a part of the page content and not the menu items :)
You cannot highlight a menu as per the elements present on the page. You can but it’s a bit complicated and can conflict with other pages which have the portfolio items.
Technically this cannot be done without conflict but you can try the below code and see if it works for you well :)
.html_text_menu_active .single-portfolio #menu-item-1803 { background: gold !important; }
Best regards,
VinayHi,
Thank you for sharing your solution.
Let us know if this works for others with a similar issue. If you need any further assistance please feel free to contact us.
Best regards,
VinayHi,
Thank you for contacting us.
Let us know if the code worked for you and please make sure to clear the cache every time when you add a new code :)
You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayHi,
Thank you for contacting us.
We can provide you with custom CSS code for a specific design.
You can also check out our docs for more tips
If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link to the page on which you have an issue so we can help you better :)
https://snag.gy/
https://ctrlv.cz/en/
https://imgur.comBest regards,
VinayHi,
Thank you for sharing the details.
To activate the burger menu at a custom width please follow the steps provided in the docs
You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayHi,
You can also try increasing the memory
We will close this ticket as per your request. Should you need any further assistance please feel free to open a new ticket :)
Best regards,
VinayHey Real-3D,
Thank you for sharing the details.
When you insert the image from the media gallery please make sure to select the full size in the attachment settings.
Best regards,
Vinay -
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