Forum Replies Created

Viewing 30 posts - 181 through 210 (of 10,428 total)
  • Author
    Posts
  • Hi,

    @msh

    Thank you for contacting us.

    I checked your site and the issue you mentioned seem to be resolved :) I have attached the screenshots of working cookie and map elements. Please make sure to clear your browser cache.

    Let us know if you still have any issue.

    @lexa_dryke please refer to this ticket https://kriesi.at/support/topic/4-6-update-doesnt-recognize-old-custom-css-class/#post-1133483

    Best regards,
    Vinay

    in reply to: Please help! #1132316 #1134263

    Hey Yannick,

    Thank you for contacting us.

    Please be patient while we answer your ticket. Some issues may take longer due to its nature and sometimes it requires to be researched before providing you with a working solution.

    Please do not create duplicate tickets this will only take more time to answer.

    Thank you for your understanding.

    Best regards,
    Vinay

    in reply to: Aligning Icon Box content #1134250

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    in reply to: Magnific Popup background #1134246

    Hi,

    Please replace the word “gold” and “transparent” to the rbga color value of your choice or replace the earlier code with the below code.

    /* CSS – */

    .mfp-container {
    background: transparent !important;
    }

    .mfp-bg {
    background: rgba(0,0,0,.8) !important;

    }

    #more-info {
    background: rgba(255,255,255,1)!important;
    }

    Best regards,
    Vinay

    in reply to: No Google maps after update to 4.6 #1134240

    Hi,

    Thank you for sharing the details.

    Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Translation of "Share on WhatsApp" #1134237

    Hey guttogjente,

    Please try adding this at the very end of your themes/child theme’s functions.php file:

    
    // Change social icon tooltip text
    function custom_excerpt(){
    ?>
    <script>
    jQuery(window).load(function(){
        jQuery('li.av-social-link-whatsapp').each(function() {
         	jQuery(".inner_tooltip").text("New Text Here");
        });
    });
    </script>
    <?php
    }
    add_action('wp_head', 'custom_excerpt');
    // End function
    

    For more information about adding custom script please check this link.

    Best regards,
    Vinay

    in reply to: Background images disappearing at low screen widths #1132890

    Hey FeedXL2019,

    Thank you for contacting us.

    Please try adding a blank text element with some space in the one-fourth column with background image.

    If you still have any issue post the admin login details in private content area.

    Best regards,
    Vinay

    in reply to: Aligning Icon Box content #1132869

    Hi,

    There are various methods to add the icon box to the header. What method did you choose? Depending on that we can suggest what you can do also we need to take a look at the backend of the site please post your login details in private content area.

    Best regards,
    Vinay

    in reply to: Magnific Popup background #1132866

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    .mfp-container {
        background: gold !important;
    }
    
    #more-info {
        background: transparent !important;
    }
    
    
    

    Best regards,
    Vinay

    in reply to: How to make page narrower #1132860

    Hi,

    Thank you for sharing the details.

    I’m not sure which page you are referring to on your site. But I understand that you like to add a custom content width to a color section.

    Please follow the instruction provided in this link.

    Instead of 100% you can choose a specific min-width in the CSS code.

    If you still have any issue please share the link to the page here so we can help you better :)

    Best regards,
    Vinay

    in reply to: Burger menu vertical alignment on hover #1132162

    Hey Candy,

    Thank you for contacting us.

    I checked your site on chrome browser and the submenu opens without changing the parent menu position. If you still have an issue please post more details about the browser and device you are facing the issue on and also if possible please share a screen capture video to show the issue.

    Best regards,
    Vinay

    in reply to: how to remove the footer? #1132161

    Hi,

    Thank you for contacting us.

    The link you provided does not work.

    To add custom CSS please check this link.

    Since your issue is not related to this topic please open a new ticket for unrelated issues.

    Best regards,
    Vinay

    in reply to: Magnific Popup background #1131890

    Hey ofekw,

    Thank you for sharing the details.

    Please check the Subdomain link you have provided again? It is not working for me and I’m unable to notice the issue you mentioned. If possible please post a screenshot of the issue.

    Best regards,
    Vinay

    in reply to: Website not showing correctly on mobile phone #1131880

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    #menu-item-shop .dropdown_widget {
        right: auto !important;
        top: 91px;
        left: 0 !important;
    }
    
    
    

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: blur effect after masonry animation #1131872

    Hi,

    Thank you for sharing the details.

    Please use the CSS provided in this link.

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    If you still have an issue please share the exact link to the page on which you have the image issue.

    Best regards,
    Vinay

    in reply to: How can I keep the logo the same size? #1130060

    Hi,

    Thank you for sharing the details.

    Is it the image on the homepage in the video? I checked the responsiveness of the homepage image and it works as intended, unlike the video you shared with us. Did you manage to solve it?

    If you still have an issue please post the device and browser in which you are facing the issue with?

    Please open a new ticket for unrelated issues.

    Best regards,
    Vinay

    in reply to: How can I align this text #1128176

    Hi,

    Please open a new ticket for different issues. It will help us keep the ticket related to the topic and easy to resolve.

    Thank you for your co-operation.

    Best regards,
    Vinay

    in reply to: Subnav #1128172

    Hi,

    I checked your site but could not find the issue you mentioned. Have you managed to solve it? We usually go beyond our support boundary to help you but if in some cases it takes a lot of time and customization of the theme to achieve the end result it is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Vinay

    in reply to: Fullwidth slide-show header on mobile #1128166

    Hi,

    You can hide the arrow by using below code in the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
     /* Easyslider navigation arrow */
    #top .avia-slideshow-arrows a {
     display: none;
    }
    
    
    

    Please check the docs for more info.

    Best regards,
    Vinay

    in reply to: Change logo on specific pages #1128165

    Hi,

    I checked your site but the cache is enabled. Please follow the steps mentioned in the previous ticket and clear the cache.

    Once the cache is cleared you should be able to view the changes correctly.

    If yous till have any issue please share the link to the portfolio item page so we can take a closer look at it.

    Best regards,
    Vinay

    in reply to: Changing Header Color for only one Page #1128163

    Hi,

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right-click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    Hi,

    Background images when set to cover the entire area will scale or contain.

    When you contain the image the whole image will be visible but there will be gaps on different screen size.

    If you set it to cover then some parts of the image won’t be visible.

    If you can only include the lines in the svg image and apply the gradient as header background I think this issue can be resolved :)

    Best regards,
    Vinay

    in reply to: Hide HOME menu item on one page website #1125867

    Hi,

    Thank you for sharing the details.

    Please follow the instructions provided int he documentation to create a one-page menu

    This should fix the highlighting issue for you :)

    Best regards,
    Vinay

    Hi,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    in reply to: Header picture mobile – dimensions? #1125857

    Hi,

    Sorry for the delay, You can add a different image for the color section that works for mobile and tablets. The size can be relatively around 750 x 1200 px. Need not be exactly the same size but it should be a portrait image.

    To set a different mobile background to the color section please check the below link

    Best regards,
    Vinay

    in reply to: Move slider caption and button mobile view #1125848

    Hey Darren,

    Thank you for sharing the details.

    I checked your site on my android phone and everything looks good! did you manage to resolve it?

    If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

    https://snag.gy/
    https://ctrlv.cz/en/
    https://imgur.com

    Best regards,
    Vinay

    in reply to: Subnav #1125839

    Hi,

    Thank you for sharing the details.

    I could not find the menu items you specified or you have changed the styles so I’m not able to relate to what you are trying to say.

    If you want to style the subnav menu items in a specific way please check the documentation

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right-click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: title cpt #1125834

    Hi,

    Thank you for sharing the details.

    I’m assuming cpt = capitals?

    Also did not mention which title you want to change so I’m assuming that to be the blog title?

    Please remove your code and try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    
    body.single .post-title a {
    	text-transform: uppercase;
    }
    
    
    

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: Breaking point of columns #1125830

    Hi,

    Thank you for sharing the details.

    Please follow the instructions provided in the documentation

    You may need to adjust the media query to get 4 columns on tablet :)

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Let us know if you have any questions.

    Best regards,
    Vinay

Viewing 30 posts - 181 through 210 (of 10,428 total)