Hi,

Thank you for contacting us.

Please remove all previous code and get back to us so we can provide you with fresh CSS to align the footer ads horizontally as seen in the below screenshot from your site. So it won’t look messed up in mobile :)

Best regards,
Vinay

Hi,

It’s not clear what exactly you need. Please close the iframe bar by clicking on “Remove Frame” and share the link to the exact page. So we can help you set up a page exactly like the demo.

I tried to troubleshoot this issue but the login credentials you provided do not work for me. The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Would you mind checking once again and then send us working login credentials?

Best regards,
Vinay

Hi,

Yes sir, 100% certain the logo looks fine. Please check the site on your mobile phone I double assure you that there is no issue. I suspect that the display settings on your monitor or browser settings on your local system have something to do with it.

Hope you will be able to figure it out :)

Best regards,
Vinay

Hi,

Do give it a try and let us know if you have any issue we are happy to help!

Best regards,
Vinay

Hi,

Thank you for performing the suggested steps and providing the credentials to check your site.

I checked the issue on homepage and it appears what you mentioned is correct. The changes are not reflecting correctly this is mostly due to caching issue. The CSS file does not get’s updated.

Whenever you make changes to the site we recommend disabling the CSS and JS merging in Enfold > Performance tab. I have set this option for you now once you are finished making changes you can enable these options in performance tab.

It appears in spite of clearing the cache the homepage refuse to load the changes correctly. This could be because of some code or files in conflict. So I enabled debug mode and created a test page to check if the options work for you and yes it works fine. Please check the test page link in private content all options works fine. If youa re happy with this just delete the homepage and make the test page your home page.

Please make sure to change the permalinks to “Welcome” from “_test” :)

Let us know if you have any issue, we are happy to help you!

Best regards,
Vinay

Hey ustadeus,

Thank you for contacting us.

Do not worry, just download a fresh copy of the theme and upload only the header.php file to the same location.

Do not replace the file please delete and upload a fresh copy.

It is part of learning and yes it is best to use child theme for any modification please download one from here https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme

hope this helps :)

Best regards,
Vinay

Hey Lara,

Thank you for contacting us.

I checked your site and there was no issue with the widget. The php code you entered did not refer any menu. It only registers a menu area.

Please use a Navigation menu instead and select the menu you like to display from the widget settings.

You can also create a new menu from Appearance > Menu

I have changed the columns to Grid row so that when you add a widget in 1/4 column it will not create a big gap between the column rows :)

If you like to adjust the width of the grid row please check https://kriesi.at/documentation/enfold/grid-row/#grid-row-width

If you like to revert the changes please use the revisions in the publish options.

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

Hey JRTaxi,

Thank you for writing to us. Once the issue is resolved the ticket will be closed. As Mike helped you out with the issue I checked your previous ticket as closed.

We request you to kindly open new tickets for different issues so we can keep the topic related to its content, please be as accurate as possible with the subject it will be easy for others who are facing the same issue to find the solution :)

Selecting the options “Hide on small and very small screen” will not display the content on mobile devices with a screen width less than 767px.

If you wish to hide content in mobile device please add 2 color sections one for mobile and one for desktop and all your content inside it.

Hide the desktop version color section on mobile from screen option.
Hide the mobile version color section on desktop from screen option.

No, you do not need to select hide content ins mall screen for every element. Just make sure you select both small and very small screen options.

Another way to achieve the same result is by hiding the individual columns in the screen options but this is limited to hide on mobile screen only.

Hope this helps :)

Best regards,
Vinay

Hi,

Please perform the below steps:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If any plugins are installed deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

If that does not help please provide us with working credentials and permission to check the issue on the backend. (Previous credentials do not work!).

Best regards,
Vinay

Hi,

Thank you for letting us know about the steps you have performed.

The below shortcode works fine on my local installation. When I add the same shortcode in the caption area on your site it does not work. I checked the Enfold version you are not using the latest version please deactivate all plugins and update to the latest version and check if the shortcode works fine.

[av_buttonrow alignment='center' button_spacing='5' button_spacing_unit='px' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' av_uid='av-ji39nkfc' admin_preview_bg='']
[av_buttonrow_item label='Click me' icon='4' link='' link_target='' size='small' label_display='' icon_select='yes' icon_hover='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-7dthoa']
[av_buttonrow_item label='Call to Action' icon='5' link='' link_target='' size='small' label_display='' icon_select='yes' icon_hover='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-5aodey']
[av_buttonrow_item label='Click me' icon='6' link='' link_target='' size='small' label_display='' icon_select='yes' icon_hover='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-3w3656']
[av_buttonrow_item label='Click me' link='' link_target='' size='small' label_display='' icon_select='yes' icon_hover='' icon='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-1xvy7e']
[/av_buttonrow]

We await your test results.

Best regards,
Vinay

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Thank you for contacting us and providing the screenshot.

I downloaded your logo and scaled it proportionately in a photo editor to check if the dimensions match the size of the logo in the mobile version and I assure you 100% your logo scales proportionately.

Best regards,
Vinay

Hey pixopolis2222,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Thank you for contacting us.

Please check out the documentation to setup 6 columns or more https://kriesi.at/documentation/enfold/columns/#six-columns-or-more

Best regards,
Vinay