Hey wjwebdesign,

Thank you for writing to us.

I checked your site and it appears you have managed to fix both the issue?

Please see the attached screenshot. I did not find any issue trying to access submenus or viewing the mega menu.

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hey André Cuq,

Thank you for writing to us.

Some of the changes you mentioned above can be done using the theme builder and some will require custom coding. You can easily find them on our support forum or just open a ticket and we will be happy to help you :)

WooCommerce booking plugin is not a part of the Enfold theme bundle.

At the moment we do not have a list of sites based on the demos but please feel free to check out the Enfold showcase section.

I’m sorry but we do not provide a test licence at the moment.

Let us know if you have more questions, we will be happy to help you.

Best regards,
Vinay

Hi,

Thank you for the permission. At the moment it appears the plugins work fine and did not cause any issue but please activate the plugins after the issue is resolved.

One last step I would like to try is to activate the main enfold theme and create a lightbox image.

Let us know your test results.

Best regards,
Vinay

Hey ocelo,

Please activate Enfold theme and get back to us so we can inspect your site.

Best regards,
Vinay

Hey Antonio,

I could not find the WooCommerce plugin installed and activated on your site.

Please install and activate the plugin and deactivate W3 Total Cache and other plugins for testing purpose.

Let us know when this is done so we can take it from there.

Best regards,
Vinay

Hey volmering,

Thank you for writing to us.

I checked the issue on your site and was able to set up a test page.

To further continue the troubleshoot do we have your permission to de-activate all plugins?

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

The header settings and CSS code were incorrect on your site. I have replaced it with the code and settings mentioned in the below link

Please clear the cache and review your site :)

Best regards,
Vinay

Hi,

Please enable the double opt-in for your MailChimp list from the MailChimp settings

You can follow this guide to enable the double opt-in options

https://mailchimp.com/help/set-signup-preferences/

You can enable it while creating the list as well

To enable the double opt-in in the enfold theme. Just click on the Mailchimp element and open the options. Here select the “Double opt-in” as seen in the below screenshot.

Best regards,
Vinay

• This reply was modified 6 years, 7 months ago by Vinay.

Hi,

Please perform the below steps to resolve the issue.

Please update your theme to the latest version 4.5

If a dashboard update does not work for you, go ahead and update using an FTP client.

Install a child theme

If the CSS code still does not work for you please use the below jQuery code in the child theme functions.php file
https://pastebin.com/raw/5H48i631

In the above code, you can set a value for the section ID and background image URL.
This code will change the mobile background of the section in the test page.

Let us know if you have any questions.

Best regards,
Vinay

Hi,

Thank you for sharing the link.

The error you are noticing is not related to the theme. I was able to subscribe with my email successfully.

Please try a new email address and it will work fine. If you try an email which already exist the mailchimp throws up an error. Please login to mailchimp site and check the email list and make sure the email you are trying to subscribe is not listed in the database.

To isolate the error further you can simply install the mailchimp code on a default wordpress theme and check if the same email address works.

Best regards,
Vinay

Hi,

I have added the below code to your site. Please clear the cache and review your site :)

@media only screen and (max-width: 767px) {
.responsive .av-burger-menu-main {
    padding-right: 20px;
}}

Best regards,
Vinay

Hi,

Thank you for sharing your solution, I’m sure it will help others.

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay