Forum Replies Created
-
Posts
-
Hey!
I’m sure it is not the enfold theme so it has to be some sort of a plugin client has installed or a mobile theme provided by hosting company. It has to be either of them if you know which hosting company it is please check with them to know if there is an option like this available and you can let the client know about the same :)
Cheers!
VinayHi JeeBar!
We need to take a closer look at it please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.
Cheers!
VinayHey elivinio!
I am guessing in your hosting control panel you have setup which need to be changed… the theme i see on my mobile is not from enfold it is i think provided by your hosting company. Please check in control panel for the settings and change it to default theme.
Cheers!
VinayHey!
We checked for the issue but it looks like the theme is not updated properly to the latest version and there are still some js errors in console. If you are not using a child theme please backup any custom changes you may have added to the theme and download the enfold latest version 3.5.3 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Cheers!
VinayHi keifygeorge!
We haven’t tested this backup plugin but if you look up their documentation you should be able to find the answer.
I personally use wordpress.org/plugins/duplicator/ feel free to give it a try and do check out our recommended list of plugins here kriesi.at/support/topic/recommended-plugins/Best regards,
VinayHey ghettro!
Please feel free to change the values in the below code to suit your design. Place the code in Enfold > general Styling > Quick CSS/*Font size*/ .av-subnav-menu .menu-item .avia-menu-text{ font-size: 20px!important; } /*Hover style*/ .av-subnav-menu .menu-item:hover{ background:gold!important; } .av-subnav-menu .menu-item:hover .avia-menu-text{ color:#000; }Regards,
VinayHi!
As i understand you need 3 squares under the slider and you need them to be responsive correct?
If so please enable custom css class name support http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Add custom class name to the 1/3 col elements and then follow the example provided here http://codepen.io/ollieRogers/pen/FwALr
Best regards,
VinayHey!
Great you found a workaround! thanks for keeping us posted on this. Should you have any issues please feel free to get in touch with us :)
FYI we have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/Best regards,
VinayHey!
Great you found out the conflicting plugin and got the layer slider issue srted.
To check for improvements on the site first enable your site for public viewing and then run a test on https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.studiopsicologoverona.it%2F&tab=desktop
We will surely help you with the missing images please let us know which ones are missing and if possible provide us a screenshot of the issue on the iphone with comparison on desktop where you see the images.
After you have made any changes disable caching plugins and please do a hard refresh by press Ctrl + Shift + i to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
Best regards,
VinayHi laptophobo!
Yes it is possible to add additional icons please refer to this link http://kriesi.at/archives/enfold-version-2-3-say-hello-to-our-new-iconfont-uploader
You can import new icons from Enfold > import/export
Cheers!
VinayHey perennialshoe!
Enfold by default is a responsive theme and it works out of the box in tablets and mobile devices. You can discover more about enfold here we have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/
If you have any specific customisation needs please provide us the link to your site and let us know what exactly you are trying to achieve so we can help you better.
Regards,
VinayHey!
@splashmediagroup It might be due to any script loading on the homepage please share the link to the page/site where we can inspect the element in question and help you resolve it :)Best regards,
VinayHey!
@BeyondBOLD Thank you for the kind words if you still have any issue kindly request you to open a new ticket and provide us with the link to your site so we can take a look at it and help you resolve it.
@Anrp That’s great you have sorted out the issue. FYI we have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/Regards,
VinayHey!
Thank you for the kind words :)
We will keep this ticket open so you can reply and let us know once you try the code in functions.php it should fix the js errors caused by wordpress and tinyMCE should work again.
Regards,
VinayHey!
Please let us know which version of enfold is internetmarketingpros.net running on? If it is the same version we can try it.
Regards,
VinayHi!
The username and password is not working please try the below code to fix the hover issue
#mobile-advanced li a:hover .avia-menu-text{ color: #c99a54 !important; }I’m not able to re-produce the issue on my installation please provide access so we can take a closer look into page scrolling issue.
Cheers!
VinayHey!
Please try this code in functions.php to remove the # from mobile menu
function removeScrollToTop(){ ?> <script> jQuery(document).scroll(function() { jQuery("#advanced_menu_toggle").removeAttr("href"); jQuery("#advanced_menu_hide").removeAttr("href"); }); </script> <?php } add_action('wp_head', 'removeScrollToTop');Regards,
VinayHi!
Thanks for bringing this to our notice.
Try adding the code i provided in previous message in functions.php it should fix the issue else you can do the changes in .htaccess :)
Best regards,
VinayHi!
This is more of a wordpress issue. Please check this post for solution https://kriesi.at/support/topic/i-dont-see-what-im-writing-in-the-text-boxes-on-my-enfold-theme-wp/#post-597683
Alternatively you could try this in functions.php
add_action('wp_enqueue_scripts', 'tinyMCE'); function tinyMCE() { wp_enqueue_script('tinymce', '//tinymce.moxiecode.com/js/tinymce/jscripts/tiny_mce/jquery.tinymce.js', array(), '3', true); wp_enqueue_script('tiny_mce', '//tinymce.moxiecode.com/js/tinymce/jscripts/tiny_mce/tiny_mce.js', array(), '3', true); }Regards,
VinayHey!
We are working on your ticket please wait while we update the results here soon.
Regards,
VinayHey!
Glad you found a workaround!
There is no sidebar widget area only for Single Post Entries please feel free to request such feature here – https://kriesi.at/support/enfold-feature-requests/
Cheers!
VinayHi!
Please share the link to the page where we can inspect the element in question and the admin login URL.
Cheers!
VinayHi!
Your website is locked we cannot view the bubble on logo which you mentioned please provide us proper access to view and inspect the site.
We have very recently released an enfold update to match the changes made in the latest version of wordpress 4.5 If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.3 make sure you have the correct API key from themeforest.
Regards,
VinayHey!
Sorry for the delay we will surely help you. Please share the link to the page where we can inspect the element in question and let us know more details about which browser you and mobile you are facing this issue so we can help you resolve it :)
Regards,
VinayHey!
Please check this video make sure the user role is set to administrator.
for user email you can use (Email address hidden if logged out)
Should you have any questions please feel free to get in touch with us.
Best regards,
VinayHi!
The video is shot vertical (link in private) that is the reason there is white space on both sides.
It cannot be altered using CSS however an alternate solution is to edit/crop the video and use it.
If you google “online video editor” you might get some online editors to crop the video check it out and re-upload the video.
Best regards,
VinayHi!
Please disable the plugins before reinstalling the theme and let us know if this works for you.
Regards,
VinayHey!
Please use a grid section instead of the 1/5 cols. You can make them appear 5 col next to each other even in mobile easily. We are answering all tickets asap sometimes it depends on the issue please bare with us for a little more time we will help you out soon.
Cheers!
Vinay
