Viewing 15 posts - 1 through 15 (of 15 total)
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  • #611890

    Hello Team,

    When my page is loading in chrome you can see a black flash, sometimes all over the screen but mostly in the header. You can see that the logo is an image with a background. I made a small video to demonstrate.

    Ps. it doenst do this in safari or firefox

    Thanks

    #611915

    Hi WolfvanHaeren!

    There might be a conflict with a plugin which is why the preloader is not working correctly

    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    If you still have any issue please share the link to the page where we can see the issue.

    Best regards,
    Vinay

    #611965

    I have still the issue
    After the update the issue is still here

    • This reply was modified 7 years, 11 months ago by Wolf.
    #613493

    Hi!

    Have you tried disabling the plugins and activate one by one, as Vinnie suggested?

    Cheers!
    Basilis

    #614655

    yes I did, no plugins are active at the moment

    #616254

    Hey!

    I checked your homepage and this does not happen for me. Everything looks fine to me. Please clear browser cache and hard refresh a few times. Check on another computer as well.

    Best regards,
    Andy

    #618098

    I still have it on multiple computers, did you check in chrome. Saf and ff work fine.

    #619802

    Hi!

    I checked on Chrome and it’s not happening for me. We can’t reproduce the issue, so it will be almost impossible or us to help you. I haven’t heard from any other people about this. For thousands of customers it’s working fine.

    Regards,
    Andy

    #619954

    Allright, that seems very strange. All the tests I have done involve apple computers. I will try a windows as well

    #619980

    Hey!

    We checked for the issue again and everything loads fine without and flash of black background. It might be a caching issue on your system please do a hard refresh… First press Ctrl + Shift + i to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Cheers!
    Vinay

    #624520

    On windows the problem isn’t there. So that is good news.
    But on mac computers its still there!

    #625431

    Hi,

    I can’t see the problem in your video on my end using Chrome on Mac, do you have any active plugins in Chrome which might be causing it?

    Best regards,
    Rikard

    #625674

    Hello Rikard,
    When the new page loads you get a black flash or a black/grey square next to the logo.
    I have tried on multiple macs around here. None of the same plugings, some without any plugings. Also logged in and logged out.

    #625874

    Hey!

    Can you please try adding following code to Quick CSS and check if that helps?

    html {
        background: white!important;
    }

    Cheers!
    Yigit

    #629242

    This seems to work. Thanks!

Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Header issue when loading in chrome’ is closed to new replies.