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  • March 9, 2016 at 4:13 pm #595637
    chaumix01630

    Hello to you all, I’m from France and I’ve a major problem on my admin interface… since a few days I don’t see what I’m writing ! Text in white colour with white background…

    The tool box for text editor is also gone…. very sad and tuff to write some nice fresh new articles…

    See the print screen below

    http://www.veto-urgence.com/writinginwp.jpg

    I tried some different techniques described on the net about this issue but nothing works… may it be related to the theme ? You would be so king if you could help me to rule that out !

    Cheers !

    March 9, 2016 at 4:21 pm #595648
    Yigit

    Hey chaumix01630!

    You are currently using an older version of the theme. Please update Enfold to the latest version 3.4.7 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    March 9, 2016 at 10:26 pm #595862
    chaumix01630

    Thank you Yigit !

    I tried to update my theme with the two different ways…

    Right now I’ve got the message :

    No Updates available. You are running the latest version! (3.4.7)

    And nothing changed… what should I do ?

    Tks !

    March 9, 2016 at 11:11 pm #595896
    Yigit

    Hi!

    Please create a temporary admin login and post it here privately then so we can look into it :)

    Cheers!
    Yigit

    March 10, 2016 at 12:52 am #595984
    chaumix01630

    Ok thanks !

    March 10, 2016 at 10:13 am #596186
    Vinay

    Hey!

    Please create a backup of these 2 CSS files and replace editor.css and editor.min.css files in http://visionanimale.fr/wp-includes/css/ folder via FTP with the ones below

    editor.css https://www.dropbox.com/s/ripffdog0duz3ch/editor.css?dl=1
    editor.min.css https://www.dropbox.com/s/f6vj9gymgqviuhe/editor.min.css?dl=1

    Best regards,
    Vinay Kashyap

    March 10, 2016 at 1:23 pm #596272
    chaumix01630

    Hi & thank you Vinay but it didn’t changed anything. I still can’t see what I write.

    do you want my FTP parameters ?

    Cheers !

    Bertrand

    March 11, 2016 at 8:11 am #596744
    Vinay

    Hi!

    The below CSS in editor.min.css is causing the change in the editor text color. By changing #FFF to #000 the text will appear black.

    See if you can replace it in both editor.css and editor.min.css using a text editor and Ctrl + F (find and replace)

    .js .tmce-active .wp-editor-area {
    color: #fff;
}

    If this don’t work send us your FTP details

    Cheers!
    Vinay Kashyap

    March 11, 2016 at 9:37 am #596775
    chaumix01630

    Great Vinay ! it’s working fine I can see what I write now ! But I still have no toolbox editor available so I cannot change the format of the text ….
    I give you the ftp parameters

    thank you for helping me so well and quickly guys.

    cheers

    March 14, 2016 at 12:07 pm #597667
    chaumix01630

    Hello guys did you manage to check for the text tool box that doesn’t show up ?

    Cheers

    Bertrand

    March 14, 2016 at 1:00 pm #597683
    Vinay

    Hey!

    Sorry for the delay. We checked your site and in js console we found this error message “Uncaught ReferenceError: tinyMCE is not defined”

    tinyMCE is the visual Editor wordpress uses clearly some js conflict is there disabling plugins is not sorting this out.

    Disable enfold theme and check with default wordpress theme if you can use the visual editor. If you still get the same error go ahead and re-install the wordpress from dashboard > updates > re-install wordpress.

    If the visual editor works with default wordpress theme.

    It is possible that some core files of wordpress has a conflict.
    Please go to dashboard > updates and re-install wordpress and re-install the enfold theme via FTP http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Vinay Kashyap

    March 14, 2016 at 1:15 pm #597690
    chaumix01630

    Ok but if I change the theme or if I reinstall wordpress will I loose my website content ?

    March 14, 2016 at 7:37 pm #597940
    Vinay

    Hi!

    1. If you change the theme to default Wp and back to enfold or enfold child theme – no you will not lose data.
    2. If you re-install WP from Dashboard > Update > Re-install – no you will not lose data.
    3. If you replace enfold theme folder from FTP – No data will be lost.
    4. If you replace wp-content folder from FTP – Yes you will lose data.

    Please try 1 and 2 methods first only if it don’t resolve we recommend you try the method 3.

    But if you have made any customisation to wordpress core files or enfold theme files without using child theme it might get lost when you re-install wordpress or the theme.

    Cheers!
    Vinay Kashyap

    March 19, 2016 at 7:20 pm #600731
    chaumix01630

    Hello !

    I tried with a different theme and it doesn’t changes anything… so I tried to reinstall WP from dashboard… and still the same…

    March 22, 2016 at 6:41 pm #602066
    chaumix01630

    Up

    March 25, 2016 at 10:10 pm #603732
    Andy

    Hi!

    if you have the same issue with a default WordPress theme then we can’t do much, as it seems that it’s not a theme related issue (as it’s happening with a default WordPress theme as well).
    However, I think there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Regards,
    Andy

    August 26, 2016 at 10:26 am #678037
    aiepro

    Hi there. I am having the same issues after I upgraded to latest version of WordPress and Enfold. I have read the comments above, and I have tried different suggestions. I still wasn’t able to fix the website. Please see my private content for link to website and other necessary information.

    August 31, 2016 at 5:25 am #679789
    Vinay

    Hi,

    I tried to troubleshoot but the text in the text box looks fine (screenshot attached). Please elaborate the issue you are facing and let us know how we can re-produce it.

    Best regards,
    Vinay

    August 20, 2018 at 7:52 am #999186
    dewitonline

    Good day,

    In the Icon, button and full widt sub menu I have been using on my site the text drop down box is gone.

    When i go to Edit text menu I don’t see anything onthe left site of “Text Link – Apply a link to the menu text”

    Any suggestion as I am completely stuck.

    Thanks, Jan

    August 20, 2018 at 10:23 am #999278
    Victoria

    Hi dewitonline,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 22, 2018 at 6:34 am #1000139
    dewitonline

    hi Victoria, thanks

    It appears that I cannot a make any link whether in icon, full width sub menu or text. The area is just grey!

    Thanks,Jan

    • This reply was modified 5 years, 8 months ago by dewitonline.
    August 22, 2018 at 1:50 pm #1000320
    Victoria

    Hi dewitonline,

    Which version of php are you running?

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? update your theme files/

    Best regards,
    Victoria

    August 23, 2018 at 7:52 am #1000593
    dewitonline

    hi Victoria,

    I have updated the theme via FTP. After trial and error I figured it out and it looks like it is all working again as it should.

    When I unpacked the Enfold update I transferred the whole dire. I should have just transferred the Enfold folder and that did work fine.

    Thanks, Jan

    • This reply was modified 5 years, 8 months ago by dewitonline.
    August 23, 2018 at 3:17 pm #1000784
    Victoria

    Hi Jan,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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