Hi,

All browsers usually cache the files to speed up load time and this cache expires automatically after a short duration in the mean time if there are any changes made one has to manually clear it.

Glad it’s working for you now :)

Thank you for using Enfold.

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but in the login credentials you provided the password is missing. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

Hi!

We cannot validate Themeforest API key if you got it this Jan it should be valid. If you have any issue please generate a new API key.

We will await for your test results.

Cheers!
Vinay

Hi!

Themeforest updated a few things related to the API keys. Please generate a new API key and you should be good :)

Please see this link for more info http://themeforest.net/help/api

Best regards,
Vinay

Hi!

Haha Ok! Glad you were able to figure out the issue :)
Please feel free to get in touch with us if you have any issues via new ticket.
Thank you for using Enfold.

Regards,
Vinay

Hey tlsdave,

I checked the issue and all the anchor links seem to be correct. However a plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

If this don’t sort the problem we need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

Best regards,
Vinay

Hi,

To resolve the issue i removed the www in the links in the scholarships submenus links. Please review the site now :)

Best regards,
Vinay

Hey andreki,

The button is centered but the min-width is larger than the screen width hence it appears to extend. To resolve this issue please reduce the button min-width.

To do so please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.avia-button.avia-size-x-large {
    min-width: 230px!important;
}

Best regards,
Vinay

Hey cbentley65,

By default when you install Enfold and Woocommerce it should display the product image lightbox with arrows as seen in the below screenshot.

If this is not what you see on your site we need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

Best regards,
Vinay

Hi,

We need to take care of two issues that could be causing this problem.

1. It appears that the folder permissions are not set correctly at the moment and wordpress require some folders to be writeable.

2. As Andy mentioned you are using an old version.

To resolve folder permission issue please check this link https://codex.wordpress.org/Changing_File_Permissions

To update the theme please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Vinay

Hey michaelmiddle,

Thank you for getting in touch with us regarding this issue.

I have noticed the problem on your site and fixed it using the below script in Appearance > Functions.php

/*
 * jQuery Fix
 */
function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

You are currently using an old version of the theme please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Once the theme is updated you can remove the above code from the bottom of Appearance > Functions.php

Best regards,
Vinay

Hi,

Glad you found a work around, The church demo installs correctly on a number of the site’s our users are installing. This is one of a case where it is possible other site/server settings could possibly be
causing this issue. if you still face same issue in future please try to increase the php memory and try again, maybe this helps: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Best regards,
Vinay

Hi,

Thank you for sharing the mockup, I have added the below CSS code to the Quick CSS section under Enfold > General Styling. To target specific pages you can use the html_entry_id class.
Please clear browser cache and review the site now :)

/*Page bg color*/

.html_stretched.html_entry_id_303 #wrap_all {
    background-color: #C62F2F!important;
}

Best regards,
Vinay

Hi,

Thank you for getting back to us with the details. This issue is reported to Kriesi please await his reply. In the meantime let us know if the woocommerce is updated to the latest version.

UPDATE: I just had a word with my team regarding this and the warning turns out to be a false positive. Just make sure your plugins are updated :)

Best regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi,

As mentioned above you need to remove the page id and use the rest of the code to hide submenu sitewide. The above code was intended to hide submenu in the example page only.

Best regards,
Vinay