Page 889 – Support | Kriesi.at – Premium WordPress Themes

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May 28, 2018 at 12:30 pm in reply to: No cookie YouTube in background videos #963116

Victoria
Inactive Moderator

Hi L+T,

You can request this as a feature here https://kriesi.at/support/enfold-feature-requests/

If you need further assistance please let us know.
Best regards,
Victoria

May 28, 2018 at 12:27 pm in reply to: Memory Issues #963113

Victoria
Inactive Moderator

Hi timkeeley,

Are there any more fatal errors in the logs? The memory issue is not supposed to affect WordPress dashboard navigation.

Try deactivating Enfold via FTP

How to Manually Switch a WordPress Theme via FTP

And uploading a fresh copy.

Best regards,
Victoria

May 28, 2018 at 12:17 pm in reply to: Enfold 4.4 update – Blog layout become worse #963105

Victoria
Inactive Moderator

Hey tlg1966,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 28, 2018 at 12:08 pm in reply to: API connection between webform and CRM system #963102

Victoria
Inactive Moderator

Hi Erwin,

Yes, the CRM normally provides some code snippets or code for integration. It is JavaScript and html usually. Do you have it?

What kind of CRM are you using?

Best regards,
Victoria

May 28, 2018 at 12:07 pm in reply to: Font is not displayed correctly #963099

Victoria
Inactive Moderator

Hey pilepale,

Here are some threads to consider:

Text encoding problems after latest update

https://kriesi.at/support/topic/weird-symbols-when-i-click-some-pages-of-my-website/

If you need further assistance please let us know.
Best regards,
Victoria

May 28, 2018 at 12:02 pm in reply to: Blog not loading #963094

Victoria
Inactive Moderator

Hi fionayoung,

Thank you.

Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

Advanced layout builder

Best regards,
Victoria

May 28, 2018 at 11:58 am in reply to: Social media icons in the main menu navigation #963092

Victoria
Inactive Moderator

Hey studiovene,

Best regards,
Victoria

May 28, 2018 at 11:55 am in reply to: Update to 4.3 – Fullwidth Easy Slider Fallback Image not working #963090

Victoria
Inactive Moderator

Hi nonne,

Here is a thread for you to consider
https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/#post-955294

If you need further assistance please let us know.
Best regards,
Victoria

May 28, 2018 at 11:52 am in reply to: Sequence order masonry portfolio grid. #963089

Victoria
Inactive Moderator

Hi 100f,

This code needs to be inserted into the functions.php and it better be a child theme.

If you need further assistance please let us know.
Best regards,
Victoria

May 28, 2018 at 11:51 am in reply to: Facebook Pixel Cookie Consent #963088

Victoria
Inactive Moderator

Hey StartSmallDigital,

Facebook Cookie consent is not up to us to implement since we are not the ones storing the FB cookies.

If the page needed to be reloaded it would have been implemented.
Here is more on the GDPR compliance

Enfold 4.4 and the GDPR (General Data Protection Regulation)

If you need further assistance please let us know.
Best regards,
Victoria

May 28, 2018 at 11:47 am in reply to: Gallery in tabs #963085

Victoria
Inactive Moderator

Hi seykom,

I see, well these elements rely heavily on JavaScript and so there can be a JavaScript conflict some html breaks. Tabs are meant to have some more simple elements inside them.

Best regards,
Victoria

May 28, 2018 at 11:44 am in reply to: Error 500 After Updating Theme #963083

Victoria
Inactive Moderator

Hi NicomIT,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 28, 2018 at 11:44 am in reply to: Update not working #963082

Victoria
Inactive Moderator

Hi Bernhard,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 28, 2018 at 11:43 am in reply to: Location of the WMPL language selector on mobile #963078

Victoria
Inactive Moderator

Hey fabmcmull,

I gave you the code for that yesterday and I see the flag next to the burger.

Is this not what you’re looking for?

Ti ho dato il codice per quello ieri e vedo la bandiera accanto al burger.

Non è questo quello che stai cercando?

Best regards,
Victoria

May 28, 2018 at 11:37 am in reply to: Enfold not compatible with PHP 7.1? #963074
Victoria
Inactive Moderator
Hi Treacs,

Enfold is fully compatible with php7, this modifier, that is deprecated, is not even used in the code on those lines. Please check for yourself. I have two instances running, one on php7.0.1 and one on php7.2.3 and they work fine.

Best regards,
Victoria
- This reply was modified 7 years, 9 months ago by Victoria.
May 28, 2018 at 11:32 am in reply to: Bild soll sich in neuem Tab öffnen #963070

Victoria
Inactive Moderator

Hi albi84,

It’s either one or the other. The user clicks on the image and the image opens in the lightbox or user clicks on the image and the image opens in the new tab.

If you see it different, please describe how you see it.

Best regards,
Victoria

May 28, 2018 at 11:25 am in reply to: Social Share Icons in Footer and Transparency Problem #963065

Victoria
Inactive Moderator

Hi André,

What is the other problem, can you please repeat it? I’m a bit confused. And I am getting 404 on the http://www.kreatividee.net/referenzen/

Best regards,
Victoria

May 28, 2018 at 11:23 am in reply to: update 4.31 messed up gallery load #963064

Victoria
Inactive Moderator

Hi Munford,

The thing is we cannot fix the issue that we cannot reproduce, and I cannot see it on your website, since you reverted to the older version. Have you tried 4.4 version?

Best regards,
Victoria

May 28, 2018 at 11:20 am in reply to: Did you just add a font upload feature? #963059

Victoria
Inactive Moderator

Hi Jo,

That can be a Firefox issue. Here are some threads about it:
https://www.motobit.com/help/scptutl/pa98.htm
https://support.mozilla.org/en-US/questions/1039987

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2018 at 5:03 pm in reply to: Body text & images not showing in post pages #962829

Victoria
Inactive Moderator

Hey clinicadentaldoctorreato_333,

Can you please check server log for error?

Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

Best regards,
Victoria

May 27, 2018 at 5:02 pm in reply to: Cookie Consent Message / Modal Window #962827

Victoria
Inactive Moderator

Hi eee_lala,

Best regards,
Victoria

May 27, 2018 at 5:00 pm in reply to: GDPR/DSGVO – Video background & SSL Problem in Firefox #962826

Victoria
Inactive Moderator

Hey kmgfoto,

Did you use the https links for the videos in color sections?

Best regards,
Victoria

May 27, 2018 at 5:00 pm in reply to: Tooltip not working in Tablet/Mobile #962824

Victoria
Inactive Moderator

Hey endregan,

Here is a thread for you to consider

Image hotspots on mobile devices

Best regards,
Victoria

May 27, 2018 at 4:54 pm in reply to: Video autoplay in color section – not working #962823

Victoria
Inactive Moderator

Hi digideluxe,

Here is an article for you to consider
https://www.howtogeek.com/326532/safari-now-disables-auto-playing-videos.-heres-how-to-allow-them-for-certain-sites/

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2018 at 4:53 pm in reply to: Special Fonts #962821

Victoria
Inactive Moderator

Hey celum78770,

You need to enable CORS, here is how to do it

Icon

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2018 at 4:52 pm in reply to: Manual Update via FTP #962818

Victoria
Inactive Moderator

Hey celum78770,

Can you please check server log for error?

Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

Best regards,
Victoria

May 27, 2018 at 4:50 pm in reply to: Top Menu for mobile #962816

Victoria
Inactive Moderator

Hey RoyalFlushGroup,

You might want to use some plugin to be able to do that.
Here is an overview of those
https://colorlib.com/wp/wordpress-menu-plugins/

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2018 at 4:47 pm in reply to: Logo fullwidth across screen with menu below #962814
Victoria
Inactive Moderator
Hey studiovene,

Also, this logo will not work on the mobile, it’s too big in all respects.

Best regards,
Victoria
- This reply was modified 7 years, 9 months ago by Victoria.
May 27, 2018 at 4:44 pm in reply to: Mailchimp Signup / GDPR Fields #962810

Victoria
Inactive Moderator

Hey fmm,

Please refer to this article on GDPR options in Enfold:

Enfold 4.4 and the GDPR (General Data Protection Regulation)

If you need further assistance please let us know.
Best regards,
Victoria

May 27, 2018 at 4:40 pm in reply to: Roboto #962808

Victoria
Inactive Moderator

Hi zizibe1,

That notification next to the Plugins menu is probably from the Layer Slider, since it’s a plugin and it needs an update it does that sometimes. Not to worry about it.

Are there any more issues?

Best regards,
Victoria
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Viewing 30 posts - 26,641 through 26,670 (of 38,325 total)

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