Page 525 – Support | Kriesi.at – Premium WordPress Themes

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June 20, 2019 at 8:05 pm in reply to: Problem with layer slider on tablet #1112089

Victoria
Inactive Moderator

Hi Nora,

Best regards,
Victoria

June 20, 2019 at 8:00 pm in reply to: Errorcode 403 returned by Envato: Forbidden #1112088

Victoria
Inactive Moderator

Hey djcopywriter,

Please follow these steps to update the theme

problem update 4.5 failed

Best regards,
Victoria

June 20, 2019 at 7:58 pm in reply to: Mobile Header issue #1112087

Victoria
Inactive Moderator

Hi giorgiosilvia,

I am not sure what do you by that. I gave you the link to the css that makes the header sticky on mobile and so it stays when scrolled. Is this not the way you would like to have it?

Best regards,
Victoria

June 20, 2019 at 7:55 pm in reply to: What is the correct way to install GTM in the Enfold theme? #1112086

Victoria
Inactive Moderator

Hey Trent,

Please have a look at a solution posted here
https://kriesi.at/support/topic/google-tag-manager-6/

Best regards,
Victoria

June 20, 2019 at 7:53 pm in reply to: Font upload issue #1112084

Victoria
Inactive Moderator

Hi Maya,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 20, 2019 at 7:52 pm in reply to: how to add a header widget #1112083

Victoria
Inactive Moderator

Hey connect4consulting,

Did you add the code and assign a widget? I am not seeing anything there.

Best regards,
Victoria

June 20, 2019 at 7:43 pm in reply to: Layer slider showing blank page #1112081

Victoria
Inactive Moderator

Hey pepiniereduchenevert,

Can you please make a test page with the Layer Slider that is not working?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 20, 2019 at 7:40 pm in reply to: Portfolio element #1112080

Victoria
Inactive Moderator

Hey Karl,

Could you please attach some screenshots of the issue?

What element are you referring to?

Best regards,
Victoria

June 20, 2019 at 7:39 pm in reply to: After edit content data lost #1112079

Victoria
Inactive Moderator

Hey meconomides,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 20, 2019 at 7:38 pm in reply to: Theme options not saving #1112078

Victoria
Inactive Moderator

Hi the_creative_collective,

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria

June 20, 2019 at 7:35 pm in reply to: move catalogue price on mobile #1112077
Victoria
Inactive Moderator
Hey Munford,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 479px) {
    .av-catalogue-container.avia-builder-el-56  .av-catalogue-price,
    .av-catalogue-container.avia-builder-el-59  .av-catalogue-price {
      top: 28px;
	}
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 20, 2019 at 7:29 pm in reply to: Update site to Enfold version 4.5.7 #1112073

Victoria
Inactive Moderator

Hi P-Focused1412,

You can look for the dropdown at the bottom of the Theme options

Best regards,
Victoria

June 20, 2019 at 7:24 pm in reply to: Easy Slider with YouTube video link not functioning #1112072

Victoria
Inactive Moderator

Hi Anita,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 20, 2019 at 7:22 pm in reply to: Enfold – would like to separate lines of Masonry categories #1112071

Victoria
Inactive Moderator

Hey _ARTEES_,

BY freely do you mean in the random order?

Can you please upload that screenshot to a service like https://imgur.com/upload and give us the link here? We cannot see the one you posted above.

Best regards,
Victoria

June 20, 2019 at 7:19 pm in reply to: Contactform #1112068

Victoria
Inactive Moderator

Hey jakobl1976,

Please have a look at this thread for a possible solution

Contact form element – how to include reply-to email address?

If you need further assistance please let us know.
Best regards,
Victoria

June 20, 2019 at 7:16 pm in reply to: Adding New Social Profiles Crashes Site #1112067

Victoria
Inactive Moderator

Hi eskitaco,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 20, 2019 at 7:16 pm in reply to: Button in widget not showing anymore #1112066

Victoria
Inactive Moderator

Hi Sytse,

Best regards,
Victoria

June 20, 2019 at 7:12 pm in reply to: Change Fontsize H1 #1112065

Victoria
Inactive Moderator

Hey Litex,

Please have a look at the docs here

Typography

If it does not help,
could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

June 20, 2019 at 7:09 pm in reply to: Broken page editor #1112064

Victoria
Inactive Moderator

Hi Patxi,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 20, 2019 at 7:08 pm in reply to: Bug in Advanced Layout Editor? #1112062

Victoria
Inactive Moderator

Hey Michael,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Which page is it happening on?

Best regards,
Victoria

June 20, 2019 at 7:07 pm in reply to: Change color of timeline nav hover #1112061

Victoria
Inactive Moderator

Hi ycinformatik,

Best regards,
Victoria

June 20, 2019 at 7:04 pm in reply to: issue with link added to fullwidth button #1112058

Victoria
Inactive Moderator

Hi plafonta,

Please start a separate thread, describe your issue there and give us a link to your website there.

Best regards,
Victoria

June 20, 2019 at 6:16 pm in reply to: Size on Home Slider #1112028
Victoria
Inactive Moderator
Hi RazielRZ,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width:767px){
  #full_slider_1, 
  #full_slider_1 .av_slideshow_full.avia-slideshow,
  #full_slider_1  .avia-slideshow-inner,
  #full_slider_1 .avia-slideshow li,
  #full_slider_1 .avia-slideshow li img,
  #top #full_slider_1 .caption_fullwidth,
  #top #full_slider_1 .avia-slide-wrap {
    min-height: 300px;
  }
  #full_slider_1 .avia-slideshow li img {
    width: 140% !important;
    max-width: auto;
  }
   .html_header_transparency #top .avia-builder-el-0 .slideshow_caption {
      padding-top: 0px;
  }
   #full_slider_1 .avia-slideshow li img {
      min-height: 300px !important;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 20, 2019 at 6:11 pm in reply to: Product tabs automatically scrolling up on click #1112027

Victoria
Inactive Moderator

Hi S-edwards ,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

June 20, 2019 at 6:06 pm in reply to: Staging site links still showing up within Enfold coded areas #1112026

Victoria
Inactive Moderator

Hey lucky19,

Where are you seeing the links? How can we reproduce the issue?

Best regards,
Victoria

June 20, 2019 at 6:01 pm in reply to: Trouble with fixing responsive menu after update #1112024
Victoria
Inactive Moderator
Hi webmasterynl,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (min-width: 768px) and (max-width: 1100px) {
  nav.main_menu, #menu-item-search {
    display: block !important;
  }
  .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
  #header_main_alternate {
    display: none;
  }
  .html_header_top.html_header_topbar_active.html_header_sticky.html_large.html_bottom_nav_header #top #main {
    padding-top: 170px;
  }
  .responsive  .header-scrolled .logo {
    margin-top: -5px;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 20, 2019 at 5:55 pm in reply to: Enfold Theme Product display slider not working like i want to.. #1112022

Victoria
Inactive Moderator

Hey Sab4Design-1,

I am not seeing any sliders on the page.

Could you please attach some screenshots of the issue?

Best regards,
Victoria

June 20, 2019 at 5:52 pm in reply to: transparent header at mobile view #1112020

Victoria
Inactive Moderator

Hi diefleischerei,

Here is how to do it:

Header

If you need further assistance please let us know.
Best regards,
Victoria

June 20, 2019 at 5:52 pm in reply to: Gradient Animation on EVERY Button #1112019

Victoria
Inactive Moderator

Hey Videmi,

Where can we see the result you’re getting?

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

June 20, 2019 at 5:49 pm in reply to: Mobile View 'Full Screen Slider' #1112018
Victoria
Inactive Moderator
Hi marsh1984,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .avia-slideshow-arrows.avia-slideshow-controls {
    display: none;
  }
}
```
You can try using the header transparency on mobile

Header

If you need further assistance please let us know.

Best regards,
Victoria
Author

Posts

Viewing 30 posts - 15,721 through 15,750 (of 38,325 total)

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