Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • June 20, 2019 at 2:30 pm #1111958
    pepiniereduchenevert

    Hi,

    First I love Enfold theme and i’m using it for differents websites.
    I have a problem with the layer slider on one them, and I don’t understand why.
    The slider appear but not images inside the slider, it is showing blank…

    To get around the bug, I replace all my slider with the “easy slider” instead off “layer slider”. It work but i would prefer to use layer slider

    Many thanks for your help
    Best

    June 20, 2019 at 7:43 pm #1112081
    Victoria

    Hey pepiniereduchenevert,

    Can you please make a test page with the Layer Slider that is not working?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 24, 2019 at 4:24 pm #1112947
    pepiniereduchenevert

    HI,

    Thanks for your reply and your help.
    All informations are in the private content.
    Best

    June 25, 2019 at 6:01 am #1113114
    Rikard

    Hi,

    Thanks for the update, what happens if you remove the element then save, then add it back again and save again? If that doesn’t work then please try to activate the Classic Editor in the main page of the theme option to see if that makes any difference.

    Best regards,
    Rikard

    June 25, 2019 at 5:13 pm #1113303
    pepiniereduchenevert

    Hi,

    Thanks for your reply.
    I have ever try to delete the slider, save the post, and create a new slider. I try another time but layer slider still doesn’t work.
    I try to swith to “WP classic editor”, delete the slider, save, create a new one, save… Still doesn’t work

    Could you help me to fix it ?

    June 27, 2019 at 7:53 am #1113812
    Ismael

    Hi,

    Thank you for the update.

    We can’t find any script errors or anything unusual in the slider, so it’s quite odd that it’s not working. Did you add any custom modifications to the theme? Please try to re-update the theme again.

    Best regards,
    Ismael

    June 28, 2019 at 5:24 pm #1114308
    pepiniereduchenevert

    Hi,

    Thanks for your reply.
    I didn’t add custom modifications to the theme and I have ever try to update the theme, it doen’t change anything.

    This problem with the Layer slider appear when I transfered the website on the production’s host. On the devlopment host (1and1), no problem with the layer slider. But after the transfer on the production’s host (Online.net), layer slider appear blank….

    I try differents methods to transfer the website : Duplicator plugin, DBSR script, interconnect it script… I have the problem with all methods, layer slider still blank after migration.

    So it’s really strange and I still don’t know how to solve this bug.
    Could you do something to help me ? .

    June 30, 2019 at 7:43 pm #1114661
    Victoria

    Hi pepiniereduchenevert,

    I see that the slider is rendered, its html is there and controls show up too. But images do not show. There must be some conflict.
    Screen Shot 2019-06-30 at 20.42.03.jpg

    Best regards,
    Victoria

    July 12, 2019 at 7:22 pm #1118157
    pepiniereduchenevert

    Hi,

    Thanks for your reply.
    I see the same thing but I don’t know the origin of this bug. The bug appear after migration on the production host.
    On pre production host, same code, no problem…

    I really don’t understand how to solve it
    Thanks for your help

    July 14, 2019 at 9:45 pm #1118571
    Basilis

    Hi,

    Can u check maybe a URL not changed or something. As it works it is not an Enfold issue.

    Best regards,
    Basilis

    July 15, 2019 at 5:53 pm #1118877
    pepiniereduchenevert

    Hi,

    The URL in the “private content” was created after the migration on the production host…
    This is really strange, I don’t understand the origin of this bug with the “Layer slider”.

    So I use “easy slider” instead of “layer slider” for the moment.
    Best

    July 17, 2019 at 7:44 am #1119430
    Ismael

    Hi,

    Thank you for using Enfold.

    I really can’t figure the issue. There’s no error or anything. Have you tried to re-upload or at least re-assign the images in the slider? That might help.

    Best regards,
    Ismael

    July 18, 2019 at 9:01 pm #1120014
    pepiniereduchenevert

    Hi,

    Thanks for your reply.
    I have ever try to re-upload images, to create new slider etc… But still blank
    It’s really weird

    I will use the “easy slider” instead of “layer slider”
    Best

    July 19, 2019 at 8:08 am #1120088
    Rikard

    Hi,

    Thanks for the update and I’m sorry for the problem. Just let us know if you should need any further help on the topic.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.