Page 515 – Support | Kriesi.at – Premium WordPress Themes

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July 3, 2019 at 8:11 pm in reply to: Mobile Ansicht falsch dargestellt #1115558

Victoria
Inactive Moderator

Hey Corinna Joachim,

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Victoria

July 3, 2019 at 8:10 pm in reply to: Partner/Logo Element width in Mobile #1115557

Victoria
Inactive Moderator

Hi barak97,

The 4 logos are wrapped in a single container and so you cannot show 3×3, that’s why your css leads to 3×1.

With current css layout, this is the optimal look
https://cl.ly/4f07af0c18f9 and it is achieved when customizations are removed.

Best regards,
Victoria

July 3, 2019 at 8:01 pm in reply to: multiple authors #1115553

Victoria
Inactive Moderator

Hey MarcusEls,

Please have a look at these threads:

Give access to Enfold options to Editor user

User roles in Enfold

Best regards,
Victoria

July 3, 2019 at 7:59 pm in reply to: Issue with WooCommerce Product Grid on Avia Layout Builder #1115552

Victoria
Inactive Moderator

Hi tech,

Please have a look at this thread

Product Grid have odd line-breaks!

Best regards,
Victoria

July 3, 2019 at 7:58 pm in reply to: Blog posts displayed in Masonry element open up in new tab? #1115551

Victoria
Inactive Moderator

Hi bobfurgo,

Best regards,
Victoria

July 3, 2019 at 7:55 pm in reply to: White vertical thin line in column grid #1115549
Victoria
Inactive Moderator
Hi Santiago,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .no_margin.av_one_third.avia-builder-el-36  {
    width: 33.6%;
}
```
If you need further assistance please let us know.
Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria
July 3, 2019 at 7:46 pm in reply to: How to "execute" a shortcode within the image caption of Masonry Gallery? #1115546

Victoria
Inactive Moderator

Hi jjsabatino,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

June 30, 2019 at 9:02 pm in reply to: Enfold Theme Deleting Items upon Saving, Major issue #1114702

Victoria
Inactive Moderator

Hey nzoasisfan,

Please check if there are any unclosed html tags. This is the most common reason for the issue.

Best regards,
Victoria

June 30, 2019 at 9:01 pm in reply to: Texte von Teilen der Website wirken wie in den Hintergrund eingebunden #1114701

Victoria
Inactive Moderator

Hi FacharztzentrumInternationl,

Did you get it working with the suggestion above or do you need more help?

Best regards,
Victoria

June 30, 2019 at 9:01 pm in reply to: Texte von Teilen der Website wirken wie in den Hintergrund eingebunden #1114700

Victoria
Inactive Moderator

Hi FacharztzentrumInternationl,

Did you get it working with the suggestion above or do you need more help?

Best regards,
Victoria

June 30, 2019 at 9:00 pm in reply to: Cannot login to woocommerce with enfold theme activated ! #1114699

Victoria
Inactive Moderator

Hi rthomas,

Please describe in more detail how to reproduce the issue step by step.

Best regards,
Victoria

June 30, 2019 at 8:59 pm in reply to: Adding a custom scripts to the head section in my wordpress #1114698

Victoria
Inactive Moderator

Hi arthurepassa,

Did you get it working with the suggestion above or do you need more help?

Best regards,
Victoria

June 30, 2019 at 8:57 pm in reply to: Google Maps Problem #1114697

Victoria
Inactive Moderator

Hi a_berberich,

Best regards,
Victoria

June 30, 2019 at 8:54 pm in reply to: Logo suddenly disappeared #1114695

Victoria
Inactive Moderator

Hi WordPressed,

Enfold does not work well with lazy loading yet. You might want to keep it disabled for now.

Best regards,
Victoria

June 30, 2019 at 8:52 pm in reply to: Error updating from 4.5.4 to 4.5.7 #1114694

Victoria
Inactive Moderator

Hi Rafa.O,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

Best regards,
Victoria

June 30, 2019 at 8:49 pm in reply to: Letters strong #1114693

Victoria
Inactive Moderator

Hey imar2,

Can you disable caching and minification for now?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 30, 2019 at 8:45 pm in reply to: Mobile View Issues #1114692

Victoria
Inactive Moderator

Hi BreathingSpaceYogaStudio,

I am not seeing the code in the Quick css and in styles.css. Where are you adding it?

Best regards,
Victoria

June 30, 2019 at 8:36 pm in reply to: Logo suddenly disappeared #1114690

Victoria
Inactive Moderator

Hi WordPressed,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 30, 2019 at 8:36 pm in reply to: Tab Section – Below/Above Setting is missing! Can't change the position of tab #1114689

Victoria
Inactive Moderator

Hi paul,

Hmmm…. it is working now.

Best regards,
Victoria

June 30, 2019 at 8:30 pm in reply to: Remove page featured image from all woocommerce pages #1114687
Victoria
Inactive Moderator
Hi GlobalListingEchange,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.post-entry.post-entry-type-page.post-entry-29 .page-thumb,
.post-entry.post-entry-type-page.post-entry-507 .page-thumb,
.post-entry.post-entry-type-page.post-entry-28 .page-thumb {
    display: none;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 30, 2019 at 8:26 pm in reply to: Update color on extra elements menu bar #1114686

Victoria
Inactive Moderator

Hi GlobalListingEchange,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2019 at 8:23 pm in reply to: Partner/Logo Element: logo size #1114685

Victoria
Inactive Moderator

Hey pierrekite,

Can you please show us what you’ve got so far?

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

June 30, 2019 at 8:18 pm in reply to: Logo suddenly disappeared #1114681
Victoria
Inactive Moderator
Hi WordPressed,

Best regards,
Victoria
- This reply was modified 5 years, 10 months ago by Victoria.
June 30, 2019 at 8:15 pm in reply to: Translate "CHOOSE A PAYMENT GATEWAY" #1114678

Victoria
Inactive Moderator

Hey mirotck,

Is it coming from some plugin?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 30, 2019 at 8:13 pm in reply to: Not able to edit pages on Enfold #1114677

Victoria
Inactive Moderator

Hey VictoriaHodder,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Could you please attach some screenshots of the issue?

Best regards,
Victoria

June 30, 2019 at 8:11 pm in reply to: Authors'names disappear #1114676

Victoria
Inactive Moderator

Hi brand,

Did you have them showing before? Did you change the blog style in the Theme options?

Best regards,
Victoria

June 30, 2019 at 8:09 pm in reply to: Enfold latest portfolio widget order reverse #1114674

Victoria
Inactive Moderator

Hi parosweb,

Which version are you running?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 30, 2019 at 7:59 pm in reply to: Installing child theme: The parent theme is missing. #1114671

Victoria
Inactive Moderator

Hi arthurepassa,

You can activate the child theme. If the site crashes, can you please check server log for error?

Best regards,
Victoria

June 30, 2019 at 7:58 pm in reply to: Previous and next #1114670

Victoria
Inactive Moderator

Hey KK,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

June 30, 2019 at 7:51 pm in reply to: The Woocommerce price style #1114668

Victoria
Inactive Moderator

Hi PinoSilvestre,

You’re using Elementor builder, you might want to write to their support.

Best regards,
Victoria
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Viewing 30 posts - 15,421 through 15,450 (of 38,331 total)

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