Page 516 – Support | Kriesi.at – Premium WordPress Themes

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June 30, 2019 at 7:50 pm in reply to: Layerslider not working in header after update #1114666

Victoria
Inactive Moderator

Hi net-guru,

Please try the code from the new header.php and make your changes on top of it.

Best regards,
Victoria

June 30, 2019 at 7:47 pm in reply to: Erweiterter LayerSlider in second Language #1114665
Victoria
Inactive Moderator
Hey xeovision,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria
June 30, 2019 at 7:46 pm in reply to: Chrome not showing slider like Safari / enfold #1114663

Victoria
Inactive Moderator

Hi linacastaneda,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

June 30, 2019 at 7:43 pm in reply to: Layer slider showing blank page #1114661

Victoria
Inactive Moderator

Hi pepiniereduchenevert,

I see that the slider is rendered, its html is there and controls show up too. But images do not show. There must be some conflict.

Best regards,
Victoria

June 30, 2019 at 6:31 pm in reply to: El campo de comentarios NO aparece en las entradas de blog #1114648

Victoria
Inactive Moderator

Hi Pablo,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 30, 2019 at 6:30 pm in reply to: Update color on extra elements menu bar #1114647
Victoria
Inactive Moderator
Hey Ronald,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top #header_meta {
    background-color: #282b2e;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 30, 2019 at 6:27 pm in reply to: Does the website use GoogleFonts #1114646

Victoria
Inactive Moderator

Hi Niklas,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 30, 2019 at 6:26 pm in reply to: Error updating from 4.5.4 to 4.5.7 #1114645

Victoria
Inactive Moderator

Hi Rafa.O ,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 30, 2019 at 6:25 pm in reply to: MyEventon errors #1114644

Victoria
Inactive Moderator

Hi webservantnaoz,

Can you please check server log for error?

What has changed? The theme update or the plugin?

Best regards,
Victoria

June 30, 2019 at 6:23 pm in reply to: Partner/Logo Element width in Mobile #1114643

Victoria
Inactive Moderator

Hi barak97,

Thank you. Can you disable caching and minification for now?

Best regards,
Victoria

June 30, 2019 at 6:20 pm in reply to: Enfold Installation #1114642

Victoria
Inactive Moderator

Hey ibuzzint1,

Where did you get the Enfold zip?

Can you please check server log for error?

Best regards,
Victoria

June 30, 2019 at 6:17 pm in reply to: Avia Layout Builder dn load (not a developer) #1114639

Victoria
Inactive Moderator

Hi jwo1908,

Try enabling one by one and so you can see which one causes the issue?

Best regards,
Victoria

June 30, 2019 at 6:16 pm in reply to: centralising image behind Text #1114638

Victoria
Inactive Moderator

Hey Tree-craft,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

June 30, 2019 at 6:13 pm in reply to: Change width of Woocommerce product category page. #1114637
Victoria
Inactive Moderator
Hi Richard,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.responsive #top.woocommerce.woocommerce-page .container {
    max-width: 1100px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 30, 2019 at 6:10 pm in reply to: Error after recent update #1114636

Victoria
Inactive Moderator

Hi tjjones,

I am still getting the same error. I am on Mac, but it should not be an issue. I am from Ukraine and this can be an issue. Maybe some locations are blocked?

Best regards,
Victoria

June 30, 2019 at 6:07 pm in reply to: Grid row height on mobile #1114635

Victoria
Inactive Moderator

Hi navindesigns,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2019 at 6:05 pm in reply to: Move mobile burger menu to the left side #1114634
Victoria
Inactive Moderator
Hey Arthapignet,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .responsive nav.main_menu div.avia-menu.av-main-nav-wrap {
      float: left;
      right: -27px;
  }
}
```
But the code will move the search icon and the cart icon there too.

If you need further assistance please let us know.

Best regards,
Victoria
June 30, 2019 at 6:00 pm in reply to: Tab Section – Below/Above Setting is missing! Can't change the position of tab #1114632

Victoria
Inactive Moderator

Hi Paul,

Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

Best regards,
Victoria

June 30, 2019 at 5:57 pm in reply to: missing canonical in some pages #1114631

Victoria
Inactive Moderator

Hi sailentpooN,

Which version of Enfold are you running?

Best regards,
Victoria

June 30, 2019 at 5:56 pm in reply to: My preview is not reflecting my changes #1114630

Victoria
Inactive Moderator

Hi Michael Gilbert,

Sorry for not checking earlier. There is an open issue and our devs are working on it.

Please bear with us. Thank you for your patience.

Best regards,
Victoria

June 30, 2019 at 5:51 pm in reply to: Classic AND Avia Layout Builder display in edit mode = not able to update #1114627

Victoria
Inactive Moderator

Hi mind,

Envato has changed API and so there were issues. Please follow these steps to update the theme

problem update 4.5 failed

Best regards,
Victoria

June 30, 2019 at 5:49 pm in reply to: Help! Enfold causing "The site is experiencing technical difficulties" error #1114624

Victoria
Inactive Moderator

Hi kellyCraftMedia,

This is not theme related actually. Please have a look here
https://wordpress.org/support/topic/updated-woocommerce-and-got-the-following-error/
https://robotninja.com/blog/fix-common-woocommerce-rest-api-issues/

Best regards,
Victoria

June 30, 2019 at 5:36 pm in reply to: Blog page sidebar edit #1114621

Victoria
Inactive Moderator

Hi schwabino,

Here is how to customize the category page layout:

How to Customize Layout of Archive Pages

Best regards,
Victoria

June 30, 2019 at 5:30 pm in reply to: Vertical space between blog post thumbs #1114620
Victoria
Inactive Moderator
Hi djclare,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia-content-slider .slide-entry-wrap {
    margin-bottom: 15px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 30, 2019 at 5:27 pm in reply to: How to know which elements are used in demos? #1114618

Victoria
Inactive Moderator

Hi Anne,

NO, I just got to the thread again. Maybe it was the cache issue, but I am glad it is working now :)

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2019 at 5:26 pm in reply to: Single Item Ajax Portfolio Links Not Working #1114617

Victoria
Inactive Moderator

Hi evanh_,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

June 30, 2019 at 5:25 pm in reply to: Slider on mobile #1114614
Victoria
Inactive Moderator
Hi bbjorge,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
    .responsive #top a.avia-post-nav {
        display: block;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 30, 2019 at 5:23 pm in reply to: Contact form not sending notification emails #1114611

Victoria
Inactive Moderator

Hi JoshHamit,

Please have a look at this article and the WordPress forum thread

How To Deal With Sending Tests With Error “Could not instantiate mail function”

https://wordpress.org/support/topic/could-not-instantiate-mail-function-16/

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2019 at 5:18 pm in reply to: Trying to get this layout #1114610

Victoria
Inactive Moderator

Hi mslaiter,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Can you show us what you’ve got so far?

Best regards,
Victoria

June 30, 2019 at 5:17 pm in reply to: Frontpage setting #1114609

Victoria
Inactive Moderator

Hi Joachim,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria
Author

Posts

Viewing 30 posts - 15,451 through 15,480 (of 38,331 total)

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