Page 855 – Support | Kriesi.at – Premium WordPress Themes

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November 16, 2020 at 5:18 am in reply to: Updated to Latest Version – Fatal Error in Product Categories #1260629

Rikard
Keymaster

Hi Adrian,

I would advice you to update to the latest version of WooCommerce, that should likely fix the problems you are having.

Best regards,
Rikard

November 16, 2020 at 4:43 am in reply to: Error on Customize Enfold child theme menù #1260627

Rikard
Keymaster

Hi,

That is the correct way of checking which version you are running. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you haven’t registered your theme, then please try doing that as well: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 16, 2020 at 4:41 am in reply to: text over image and dotted border #1260626

Rikard
Keymaster

Hi,

Thanks for the update. Could you start creating the page in question, then post a link to where we can see the results please? We can help you out with the styling around the card for example.

Best regards,
Rikard

November 16, 2020 at 4:35 am in reply to: Posts Archives not working #1260625

Rikard
Keymaster

Hi,

Thanks for the update. Deactivating plugins is usually not risky and should not introduce any problems on your site once the are activated back, but problems can alway occur of course, so if you have a staging or development version of the site, then it’s better to do thing like these on there instead.

The plugins only have to be deactivated for a few minutes. We can’t really say what the effects will be on the front end unfortunately, but if your plugins are adding or altering things on the front end, then there will be changes during the time which the plugins are deactivated.

Best regards,
Rikard

November 16, 2020 at 4:30 am in reply to: Edit Testimonial section – changing order of text and image #1260624

Rikard
Keymaster

Hi Lee,

Thanks for the update, please let us know if you should need any further help on the topic. Thanks @cherrmann for helping out :-)

Best regards,
Rikard

November 15, 2020 at 7:56 am in reply to: Fatal Error after Clicking on Theme Customize #1260573

Rikard
Keymaster

Hey Gabriele,

Sorry for the problem. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. I would advice to update on a staging/development site first, if you are worried about breaking your live site.

Best regards,
Rikard

November 15, 2020 at 7:49 am in reply to: Expand Avia Layout building gives errors and I can't work properly #1260572

Rikard
Keymaster

Hi,

Thanks for the clarification. I see the same problem on your site as well, but I can’t reproduce it on a local installation. Could you try disabling all plugins in order to check for a conflict coming from any of them please?

Best regards,
Rikard

November 15, 2020 at 7:41 am in reply to: Blocks removed after saving page #1260571

Rikard
Keymaster

Hi,

Thanks for that. You forgot to close a paragraph and a div in the block with the Hoe moet het nu verder header, which broke the layout builder. I’ve fixed it on both your pages now, so it should work as expected from now on.

Best regards,
Rikard

November 15, 2020 at 7:31 am in reply to: Cart Button Won't Scroll Down on Mobile Device – Small Hamburger Hidden #1260570

Rikard
Keymaster

Hey JordanaAdrienne,

It looks like the icon font is being blocked on your site, please try following this to get them showing: https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-

And refer to this on how to get a sticky header on mobile: https://kriesi.at/documentation/enfold/header/#sticky-header-on-mobile

Best regards,
Rikard

November 15, 2020 at 7:21 am in reply to: Button #1260569
Rikard
Keymaster
Hi,

Thanks for the clarification. Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-1973 #av-layout-grid-1 .avia-button:hover {
    opacity: 1;
}
```
Best regards,
Rikard
November 15, 2020 at 7:07 am in reply to: Google Analytics 4 – not working at all… #1260568
Rikard
Keymaster
Hi,

Sorry for the problem. The new analytics format won’t work in the Analytics box in the current version of the theme. This has been reported to our developers, and a solution should be in place with the next release of the theme. Until then, please use a function in functions.php to add your tracking code:
```
function new_analytics_code(){
?>
Your tracking code goes here
<?php
}
add_action('wp_head', 'new_analytics_code');
```
Best regards,
Rikard
November 15, 2020 at 6:52 am in reply to: Delete Account #1260566

Rikard
Keymaster

Hi Dennis,

I’ve deleted your account now.

Best regards,
Rikard

November 15, 2020 at 6:50 am in reply to: Hi I bought your theme but have not recieved my login info #1260565

Rikard
Keymaster

Hey CHRISTOPHER,

Sorry for the problem, maybe the email ended up in your spam folder? If not then please use the email you registered with, and the password in private.

Best regards,
Rikard

November 15, 2020 at 6:47 am in reply to: Enfold Theme Updates #1260563
Rikard
Keymaster
Hey Doug,

Thanks for reaching out to us, and sorry for the problem. Your site is loading fine on my end, and I see that you are running the latest version of the theme already. Did you manage to get things working again?

Best regards,
Rikard
- This reply was modified 5 years, 5 months ago by Rikard.
November 15, 2020 at 6:44 am in reply to: Website #1260562

Rikard
Keymaster

Hi Ednna,

Thanks for reaching out to us. We don’t design or create finished websites for clients, we only sell the templates for them to be created on. If you are looking to buy our Enfold WordPress theme then you can do so here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard

November 15, 2020 at 6:27 am in reply to: Pay Pal Pay Button Not Being Displayed at checkout #1260561

Rikard
Keymaster

Hey southernflyangler,

Could you post a screenshot of the problem please? I can see paypal buttons on single product pages, the cart page, and the checkout page.

Best regards,
Rikard

November 15, 2020 at 6:21 am in reply to: Full width easy slider not showing on international/ all websites #1260560

Rikard
Keymaster

Hey Dawn,

How can you know that those results are accurate? The first test doesn’t show the first section in all location, and the second test does show the first sections in all location.

Best regards,
Rikard

November 15, 2020 at 6:13 am in reply to: Search Icon Position Mobile #1260559

Rikard
Keymaster

Hi jsnhickman,

I can only see a Hostgator screen when trying to view your site, how can we access it?

Best regards,
Rikard

November 15, 2020 at 6:11 am in reply to: blog articles occupy full row #1260558
Rikard
Keymaster
Hi,

This CSS is still applying on your site:
```
#top .fullsize .template-blog .post .entry-content-wrapper {
    text-align: justify;
}
```
And it’s being served from the file in private. What happens if you disable your caching plugin?

Best regards,
Rikard
November 15, 2020 at 5:31 am in reply to: "Responsive" Options not working #1260554

Rikard
Keymaster

Hi,

Thanks for the update and login details, they don’t seem to be working though. Please check and verify.

Best regards,
Rikard

November 15, 2020 at 5:28 am in reply to: CF7 Flamingo for ENFOLD Forms #1260553

Rikard
Keymaster

Hi Stephan,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

November 15, 2020 at 5:27 am in reply to: full with and height slideshow #1260552

Rikard
Keymaster

Hey Pujaz,

Thanks for the login details, they don’t seem to be working though:

Nome utente sconosciuto. Ricontrolla o prova ad usare il tuo indirizzo email

Please check and verify.

If you want to send us screenshot, then you can upload them to a service like Dropbox or Google Drive, then link to them here.

Best regards,
Rikard

November 15, 2020 at 5:24 am in reply to: pre sale question enfold #1260551

Rikard
Keymaster

Hey Ralf,

Thanks for reaching out to us. A license is only valid for one domain, but if the first site is a development/staging site, then one license is enough.

Best regards,
Rikard

November 15, 2020 at 5:23 am in reply to: Issu with Enfold theme #1260550

Rikard
Keymaster

Hey Aubin,

Thanks for reaching out to us. The only way to download the theme is from your Themeforest/Envato account, could you try contacting the person who bought the theme, to see if you can get access to the account please?

Best regards,
Rikard

November 15, 2020 at 5:21 am in reply to: Timeline Navigation colors #1260548

Rikard
Keymaster

Hey Joe,

Thanks for the screenshot, it’s not loading on my end though. Could you upload the screenshot to another service and post it again please? Also please post a link to where we can see the actual element on your site.

Best regards,
Rikard

November 14, 2020 at 12:38 pm in reply to: Site Down + Error Messages #1260477

Rikard
Keymaster

Hi,

Thanks for the update, I get the same error on my end unfortunately. Could you share FTP login details in private as well please? Would it be ok if we tried to disable all plugins and Enfold to see if we can login after that?

Also, do you have a PHP info page? If so then please share it with us.

Best regards,
Rikard

November 14, 2020 at 12:32 pm in reply to: Easy Slider Not Displaying On Mobile #1260476

Rikard
Keymaster

Hi Jennifer,

Thanks for that. I deactivated your caching plugin, and the slider started working after that, it seems to still be working after I activated it back. Please check on your end as well. Make sure that you check in an incognito or private browser window, in order to avoid any local cache.

Best regards,
Rikard

November 14, 2020 at 7:42 am in reply to: Enfold problems #1260467

Rikard
Keymaster

Hey Mike,

Enfold is compatible with WordPress 5.5.3. If you need help with your problem, then please post necessary information in private so that we can see and reproduce the problem on your actual site.

Best regards,
Rikard

November 14, 2020 at 7:40 am in reply to: Button in line with menu #1260466

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a link to where we can see the results you are getting please?

Best regards,
Rikard

November 14, 2020 at 7:37 am in reply to: Icons lost (Search Icon, Social Media Icons, Scroll up Icon) #1260465

Rikard
Keymaster

Hey Janita,

Your site is in maintenance mode, so we can’t see it. Please post WordPress login details in private as well.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 25,621 through 25,650 (of 93,582 total)

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