Page 794 – Support | Kriesi.at – Premium WordPress Themes

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January 31, 2021 at 3:43 am in reply to: Website erstellen #1276555

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a link to the site so that we can have a closer look please? Also, how are you measuring the load speed?

Best regards,
Rikard

January 30, 2021 at 6:27 am in reply to: testimonials not responsive #1276485

Rikard
Keymaster

Hi Stewart,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 30, 2021 at 5:35 am in reply to: Social Media Icons not showing in Header or Footer #1276483

Rikard
Keymaster

Hey Kimberly,

They are showing fine on my end. Could you try loading the site in an incognito or private browser window, to see if that helps please?

Best regards,
Rikard

January 30, 2021 at 5:32 am in reply to: Definitely buying Enfold…deciding on demo #1276481

Rikard
Keymaster

Hey Kim,

It looks like you double posted, since I replied to your first message just now. I’ll close this thread for now.

Best regards,
Rikard

January 30, 2021 at 5:31 am in reply to: Definitely buying Enfold…deciding on demo #1276480

Rikard
Keymaster

Hi Kim,

Thanks for reaching out to us, and for using Enfold :-)

1. The shrinking header can be set to all pages, in the Layout menu for each page.

2. Yes you can. In order to do so then you would need to enable debug mode, which let’s you see the Layout Builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. Once that is enabled, then please let us know which content you want to import, and we’ll give you shortcodes for it.

Best regards,
Rikard

January 30, 2021 at 5:27 am in reply to: Copy grid row or color section from one page to another? #1276479

Rikard
Keymaster

Hey missouriartscouncil,

You can do that if you enable debug mode, in order to see the shortcodes of the Layout Builder: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. After that then you can copy/paste the shortcodes between pages. You can also build a separate page with your content, then use the Page Content element to import that page content into a different page.

Best regards,
Rikard

January 30, 2021 at 5:23 am in reply to: Right justified image text wrapping in Gutenberg #1276478

Rikard
Keymaster

Hey Gravnetic,

I can’t see any problems on my end on the page you linked to. Could you try to explain the problem a bit further, and let us know how to reproduce it please?

Best regards,
Rikard

January 30, 2021 at 5:08 am in reply to: Plugin Compatibility Issue – eForm #1276477

Rikard
Keymaster

Hi,

I can’t see any overlapping on my end, could you let us know how to reproduce this problem please?

I have been in touch with eForm support and they are telling me that its an issue with the Theme.

Did they specify what exactly is wrong with our code? If so then please share the problem code with us, so that we can fix it.

Best regards,
Rikard

January 30, 2021 at 5:02 am in reply to: Homepage footer inside .container div creating problems #1276476

Rikard
Keymaster

Hi fecanimedia,

I can’t see any difference when comparing your home page footer with any other page, could you try to explain the problem a bit further please?

Best regards,
Rikard

January 30, 2021 at 4:57 am in reply to: Problem with footer #1276475

Rikard
Keymaster

Hi Simone,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 30, 2021 at 4:19 am in reply to: Avia Layout Builder not loading on some Pages #1276474

Rikard
Keymaster

Hi,

Thanks for the update. I tried recreating that on the test page, and it looks to be working fine if you check it now. If there is a problem, then it might be with the content you are adding. Could you share exactly what you are trying to add, so that we can try it out please?

Best regards,
Rikard

January 30, 2021 at 4:13 am in reply to: Animated Slides possible in tabs with picture symbols? #1276472
Rikard
Keymaster
Hey rixi,

Please try this in Quick CSS to add some space below the image:
```
.av-tab-image-circle .av-tab-section-image {
    margin-bottom: 10px;
}
```
I’m not sure what you mean in regards to animations though, could you try to explain that a bit further please?

Best regards,
Rikard
January 30, 2021 at 4:06 am in reply to: Need very small column #1276471

Rikard
Keymaster

Hey rixi,

I’m not sure I understand exactly what you are looking to change. Could you try to explain a bit further, or post a screenshot highlighting your intentions please?

Best regards,
Rikard

January 30, 2021 at 4:04 am in reply to: diagonal section edge is not working with image #1276470

Rikard
Keymaster

Hey rixi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 30, 2021 at 4:02 am in reply to: Theme demo for interiors product #1276469

Rikard
Keymaster

Hey woogie07,

We don’t have a demo for that specific product unfortunately, but you can use any demo for a site like that in my opinion, as long as you like the design of it. Maybe the Minimal Portfolio demo would be a good fit? https://kriesi.at/themes/enfold-overview/

Best regards,
Rikard

January 30, 2021 at 3:59 am in reply to: Blog author´s comment not showing #1276468

Rikard
Keymaster

Hey Linda,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 30, 2021 at 3:55 am in reply to: Breadcrumb trail is not responsive on mobile #1276467
Rikard
Keymaster
Hi Verena,

Thanks for the update. I tried connecting using the login details you posted, but they don’t seem to work unfortunately. Could you check and verify please?

If this is in your wp-config.php file, then that is correct:
```
define( 'WP_DEBUG', false );
```
Best regards,
Rikard
January 29, 2021 at 1:29 pm in reply to: Bar above main menu #1276290
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
#header_meta .sub_menu li span {
  float: left; 
}
```
Best regards,
Rikard
January 29, 2021 at 1:22 pm in reply to: Multiple questions #1276288

Rikard
Keymaster

Hey MulderMind,

Thanks for the screenshot. Could you post a link to where we can see the actual elements as well please?

Best regards,
Rikard

January 29, 2021 at 1:20 pm in reply to: [Bug?] Black borders when clicking on Enfold buttons and toggles? #1276287

Rikard
Keymaster

Hey DeMamp,

Thanks for the screenshot. Please send us a link to where we can see the actual element as well.

Best regards,
Rikard

January 29, 2021 at 1:18 pm in reply to: Blog not working #1276286

Rikard
Keymaster

Hi,

Thanks for the update. The same thing goes with the excerpt when post are created using the Layout Builder, you have to add it manually to the post. If you can’t see the excerpt field, then please select to show it under Screen Options in the top right hand corner of the screen, when editing your post.

Best regards,
Rikard

January 29, 2021 at 6:30 am in reply to: move @import styles to header #1276247
Rikard
Keymaster
Hey laptophobo,

You can try adding it using a function in functions.php instead:
```
function laptophobo_add_styling_header(){
?>
Your styling goes here
<?php
}
add_action('wp_head', 'laptophobo_add_styling_header');
```
Best regards,
Rikard
January 29, 2021 at 6:26 am in reply to: Masonery Gallery not showing on my pages #1276246

Rikard
Keymaster

Hi Jamie,

Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 29, 2021 at 5:52 am in reply to: 4 picture in a row with left and write padding #1276242

Rikard
Keymaster

Hey hooman80,

The closest thing to that in the theme would be the Grid Row element, please try that out.

Best regards,
Rikard

January 29, 2021 at 5:47 am in reply to: Site Is Loading Super Slow… Any Solutions #1276241

Rikard
Keymaster

Hi,

I’m not familiar with plesk unfortunately, don’t they have a support channel which you can reach out to? Adding CSS to your site likely won’t change anything in regards to performance. If you improve it for desktop, then it should be improved for mobile devices as well.

Webp images are not supported by WordPress by default, but there’s likely plugins you can try to implement support. I can’t say exactly how the theme would react to that though.

If you need to compress resources then you can do so under Enfold->Performance in the theme. If you need other type of compression, then please try searching for solutions online, they are likely not platform or theme specific.

Best regards,
Rikard

January 29, 2021 at 5:42 am in reply to: How to get Placeholder to correctly output shortcode #1276240

Rikard
Keymaster

Hey KMC,

I can’t see a link in your post, please include one to where we can see the problem you are having.

Best regards,
Rikard

January 29, 2021 at 5:35 am in reply to: Hook wp_head(); #1276239

Rikard
Keymaster

Hi,

It’s likely added in a function in your functions.php file, please have a look there. If you need further help then please post admin WordPress login details in private.

Best regards,
Rikard

January 29, 2021 at 5:32 am in reply to: The Events Calendar Critical Error For Admin #1276238

Rikard
Keymaster

Hi,

Thanks for that. Does it make any difference it you disable all other plugins, or activate the parent theme?

Best regards,
Rikard

January 29, 2021 at 5:28 am in reply to: fatal error when selecting "customize" in the styling section #1276235

Rikard
Keymaster

Hi,

Your CSS in Quick CSS and Customize should be safe on updates, but I would recommend that you back it up anyway, just to be safe.

About your other problem; could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

January 29, 2021 at 5:19 am in reply to: Enfold und Encyclopedia Pro von Dennis Hoppe. #1276233

Rikard
Keymaster

Hey Austrianweb,

The theme can’t be compatible with all third party plugin unfortunately. Could you try reaching out to the plugin developer to see if they can help you out please? If you need help from us, then we need to be able to see the actual problem on a live site.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,791 through 23,820 (of 93,423 total)

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