Page 746 – Support | Kriesi.at – Premium WordPress Themes

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April 1, 2021 at 4:20 am in reply to: Remove Author, Date and Share Links from Custom Post Type – Easy Digital Downloa #1291654
Rikard
Keymaster
Hi,

Thanks for the update, and sorry for the late reply. Please try this CSS instead:
```
.single-download .post-meta-infos, .single-download .av-share-box {
  display: none !important;
}
```
Best regards,
Rikard
April 1, 2021 at 4:08 am in reply to: Some fields in backend appear twice #1291653

Rikard
Keymaster

Hi Patrick,

Thanks for the login details, and sorry for the late reply. First off, could you try updating the theme to the latest version (4.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try activating the parent theme, to see if the problem is coming from your child theme.

Best regards,
Rikard

April 1, 2021 at 4:04 am in reply to: Setting background color in portfolio grid #1291652

Rikard
Keymaster

Hey ESWEENEY113,

Sorry for the late reply. Could you post a link to where we can see the element in question please?

Best regards,
Rikard

March 31, 2021 at 4:03 am in reply to: HELP Footer page blowing our plugin template #1291481

Rikard
Keymaster

Hey finchkelsey,

Sorry for the late reply. The footer looks fine on the first link you posted, but something seems off on the lasagna page though. Is that what you are referring to? The recipe seems to just duplicate at the bottom, are you looking to remove the duplicate on that single page only?

Best regards,
Rikard

March 30, 2021 at 10:24 am in reply to: Need help get rid of the sidebar in blogpost #1291315

Rikard
Keymaster

Hey shalenie,

If your widgets are empty, then they will be filled with default content. If you want them to stay empty, then add an empty text widget to them for example. They will disappear after that.

Best regards,
Rikard

March 30, 2021 at 10:22 am in reply to: Removing the nav bar #1291314

Rikard
Keymaster

Hey bowlandwalks,

Thanks for the screenshot. You can do that under Enfold->Header, if you want to apply it globally to the whole site. If you want to remove it on an individual page, then please edit the page and select to hide it in the Layout menu on the right hand side of the screen.

Best regards,
Rikard

March 30, 2021 at 10:19 am in reply to: Child theme does not bring Enfold configuration #1291313

Rikard
Keymaster

Hi,

Yes, you have extended styling options for the main menu items under Enfold->Advanced Styling.

Best regards,
Rikard

March 30, 2021 at 10:09 am in reply to: Drop Down Menu – Change border radius? #1291303

Rikard
Keymaster

Hi,

Thanks for that. The CSS is applying to your site now, please review it.

Best regards,
Rikard

March 30, 2021 at 10:03 am in reply to: Can't find the link to extend my support plan which is expiring. #1291296

Rikard
Keymaster

Hi ezimbron,

You should be able to see that in your Themeforest account, could you check there please?

Best regards,
Rikard

March 30, 2021 at 10:01 am in reply to: Interesting links – The footer shortcode keeps getting wiped out #1291292

Rikard
Keymaster

Hey KCMRfm,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, how can we reproduce the problem you are having?

Best regards,
Rikard

March 30, 2021 at 10:00 am in reply to: advanced layer slider different scaling on pc and mobile #1291290

Rikard
Keymaster

Hey stucki1,

1920 pixels wide is too big to fit on any mobile device. If you need different layouts for mobile and desktop, then you can try to copy the current slider and make the layout better adapted to mobile screens in the second slider. You can then add both of them to the page, and show/hide the correct one using custom CSS.

Best regards,
Rikard

March 30, 2021 at 9:56 am in reply to: Problem with support forum registration #1291284

Rikard
Keymaster

Hi,

You misspelled your email when registering. Please use your actual email, and the password in private to login to the support forum.

Best regards,
Rikard

March 30, 2021 at 9:19 am in reply to: Download child theme #1291273

Rikard
Keymaster

Hi,

Great, I’m glad that you found it, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 30, 2021 at 9:18 am in reply to: Page ID #1291271

Rikard
Keymaster

Hi Cristina,

Thanks for the screenshot. I’m not sure it explains much though, is there a problem with the theme? If not, then maybe it would be better to reach out to Google for help on this?

Best regards,
Rikard

March 30, 2021 at 9:12 am in reply to: Layout Option box not present #1291268

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a screenshot of the problem please? I’m asking since I can’t see anything missing on the page in private, for example.

Best regards,
Rikard

March 30, 2021 at 8:58 am in reply to: Button clicks tracking for Google Ads and Analytics can't be set up with Enfold #1291261

Rikard
Keymaster

Hi,

Thanks for the update. Did you try adding a class or ID in the element options, to the element which you are trying to target?

Your screenshots doesn’t really explain much unfortunately.

Best regards,
Rikard

March 30, 2021 at 8:54 am in reply to: Theme updaten von 4.02 auf 4.4 #1291259

Rikard
Keymaster

Hi Martin,

Thanks for the update, and sorry for the late reply. We can’t help you with Envato/Themeforest account access unfortunately. Could you try reaching out to their support, to see if they can help you out please?

Best regards,
Rikard

March 30, 2021 at 8:52 am in reply to: General Theme Edit Issues #1291258

Rikard
Keymaster

Hi,

Thanks for the update. We can’t really guarantee that unfortunately. Do you have backups of the site? If so then you can always restore a backup, if something should go wrong.

Best regards,
Rikard

March 30, 2021 at 8:48 am in reply to: Enfold child theme appearance not showing well #1291256

Rikard
Keymaster

Hey Didac,

Sorry for the late reply. I can’t see any problem with your site on my end, could you try loading it in an incognito or private browser window, to see if that helps please?

Best regards,
Rikard

March 30, 2021 at 8:43 am in reply to: Automatically using H1 as title tag when using Avia Layout Builder #1291254

Rikard
Keymaster

Hey holbizmetrics,

Sorry for the late reply. If you have selected to show the title in the breadcrumbs on the page, then that will be wrapped in an h1 element. That is the only automatic way of adding the title as an h1 to a page.

Best regards,
Rikard

March 30, 2021 at 8:35 am in reply to: Knowledge Base Demo – Follow Up #1291251

Rikard
Keymaster

Hey TLPLindseyMuchka,

Sorry for the late reply. Next time you are referring to a closed topic, then please include a link to it, so that all moderators can follow the discussion you had with Nikko.

About your problem; is the second row of 3 supposed to overlap the row above it?

Best regards,
Rikard

March 30, 2021 at 8:32 am in reply to: Indent Lines When Using Shortcode Icon in Text Box #1291249
Rikard
Keymaster
Hi,

Please try this instead:
```
.iconbox_content_container p span.av_font_icon {
    margin-top: -40px !important;
}

.iconbox_content_container p span.av_font_icon .av-icon-char {
    line-height: 100px !important;
}
```
Best regards,
Rikard
March 30, 2021 at 8:21 am in reply to: Gravity Forms not showing on iphones #1291248

Rikard
Keymaster

Hey acscreativenew,

I can’t see the form on desktop either, but I’m not sure why that is. There are jQuery errors on the page, which are likely the cause of your problem.

I tried logging into to your site to check the backend, but the login page is returning a 403 error. Are you blocking some country IP ranges? If so, then please let us know which countries are allowed to access the login page.

Best regards,
Rikard

March 30, 2021 at 8:14 am in reply to: How to place a custom widget area on page? #1291247

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

March 30, 2021 at 8:12 am in reply to: Can't login after setting up SSL. Works with Enfold theme disabled. #1291245

Rikard
Keymaster

Hey therampant,

Sorry for the late reply. We need to be able to access your site in order to help you out, the login page is currently loading blank on my end.

Why exactly do you need the code in your htaccess file, isn’t changing the site URL in the WordPress options enough?

Best regards,
Rikard

March 30, 2021 at 8:08 am in reply to: Partner/Logo Element – permanent text under picture #1291243

Rikard
Keymaster

Hi Vlad,

Sorry for the late reply. I can see 6 in a row already on your site, did you manage to find a solution for your problem? If not, then please try to explain your problem a bit further, or post screenshots highlighting it.

Best regards,
Rikard

March 30, 2021 at 8:04 am in reply to: Google reCaptcha V2 and V3 not working #1291241

Rikard
Keymaster

Hey jmenn2000,

Sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 30, 2021 at 8:02 am in reply to: Adding animated gif next to the social media icons header #1291239

Rikard
Keymaster

Hi,

Thanks for the update. I can’t load your site though, please see private. Could you let us know when it’s available again?

Best regards,
Rikard

March 30, 2021 at 7:45 am in reply to: color section or section width #1291233

Rikard
Keymaster

Hey mostafa0401,

Great, I’m glad that you found a solution, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 30, 2021 at 7:44 am in reply to: Non editable input fields #1291232

Rikard
Keymaster

Hi Thorsten,

Thanks for confirming, it’s much appreciated :-)

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 22,351 through 22,380 (of 93,423 total)

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