Page 677 – Support | Kriesi.at – Premium WordPress Themes

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July 7, 2021 at 4:15 am in reply to: Bullet points in WooCommerce product description #1309008
Rikard
Keymaster
Hi Patrick,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.woocommerce-product-details__short-description ol, .woocommerce-product-details__short-description ul {
    list-style: disc;
    margin-left: 18px;
}
```
Best regards,
Rikard
July 7, 2021 at 3:55 am in reply to: Fatal error #1309007

Rikard
Keymaster

Hi,

Thanks for that. I can’t see a user for the FTP account though, could you include that in private as well please? Also please verify that the details are working, before sending them.

Best regards,
Rikard

July 7, 2021 at 3:51 am in reply to: Avia Layout Architect doesnt work any longer #1309005

Rikard
Keymaster

Hi Annett,

Great, I’m glad that you got it working again, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 7, 2021 at 3:49 am in reply to: Gallery image with custom URL not working #1309004

Rikard
Keymaster

Hi,

It’s a Gallery element yes, and the first image has a custom link added to it. If you can’t show us the problem, then please let give us detailed instructions on how to reproduce it.

Best regards,
Rikard

July 7, 2021 at 3:43 am in reply to: Change color of accordion icon #1309002

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

July 7, 2021 at 3:42 am in reply to: How to remove the "cancel" button in PayPal checkout #1309001

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure how to create a sandbox account though. I found this resource, but it’s not giving much information: https://developer.paypal.com/developer/accounts.

Best regards,
Rikard

July 6, 2021 at 12:49 pm in reply to: How to hide mobile menu submenu items ? #1308932

Rikard
Keymaster

Hey EVERLINKMACHINERY,

Please check your settings under Enfold->Main Menu->Burger/Mobile Menu. Look for the Menu Icon Submenu items option.

Best regards,
Rikard

July 6, 2021 at 12:45 pm in reply to: Enfold Version: 4.5.4 #1308929

Rikard
Keymaster

Hi,

Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 6, 2021 at 12:45 pm in reply to: Moving the site from Magento to Woocommerce #1308928

Rikard
Keymaster

Hi Tenzin,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 6, 2021 at 12:38 pm in reply to: Search block doesn't work #1308927

Rikard
Keymaster

Hi,

Thanks for the update. I deactivated all plugins, but I’m still seeing the same behaviour. I tried reproducing it on a test site as well, but it’s working as it should there: http://wpexpert.se/enfold/ajax-search-test/. I’m running out of ideas as to why this problem is happening unfortunately, could you try reaching out to your hosting provider to see if they can see why the server is responding with a 500 internal server error please?

I’ll ask the rest of the team to have a look as well.

Best regards,
Rikard

July 6, 2021 at 12:22 pm in reply to: Ad showing on Mobile Version #1308926

Rikard
Keymaster

Hi Keegan,

I can’t see any ads on my end, is there a sure way of reproducing the results you are seeing on your end?

Best regards,
Rikard

July 6, 2021 at 12:19 pm in reply to: Background image hides content after updating #1308925

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open for you.

Best regards,
Rikard

July 6, 2021 at 12:17 pm in reply to: Portfolio Images best practices #1308924

Rikard
Keymaster

Hey KK,

According to this test, your site is performing quite good: https://gtmetrix.com/reports/specialmoderndesign.com/snizRZEK/. The server response time is pretty high though, could you try reaching out to your hosting provider to see if they can do anything about that please?

About images, you should try to keep heavy images to a minimum. Though that might be difficult sometimes, if you are showcasing your work.

Best regards,
Rikard

July 6, 2021 at 12:04 pm in reply to: tabbed section missing option to display arrows for out of screen behaviour #1308922

Rikard
Keymaster

Hi John,

Thanks for the login token. First off, could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please point out where we can see the problem on your actual site.

Best regards,
Rikard

July 6, 2021 at 7:49 am in reply to: Current menu item in secondary menu #1308887

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

July 6, 2021 at 7:42 am in reply to: Change color of accordion icon #1308885
Rikard
Keymaster
Hey Sunnydog,

Please try the following in Quick CSS under Enfold->General Styling:
```
.toggle_icon .vert_icon, .toggle_icon .hor_icon {
    border-color: red;
}
```
Best regards,
Rikard
July 6, 2021 at 7:39 am in reply to: Automatic image formats – Image Upload Real Size #1308884

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

July 6, 2021 at 7:22 am in reply to: Google maps error: #1308882

Rikard
Keymaster

Hey nfgraphicdesign,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 6, 2021 at 7:14 am in reply to: child theme #1308880
Rikard
Keymaster
Hey Owusu,

You can download a child theme here: https://kriesi.at/documentation/enfold/install-enfold-theme/#why-child-theme

Please add this to the copyright field, in order to remove the backlink:
```
[nolink]
```
Best regards,
Rikard
July 6, 2021 at 7:11 am in reply to: Heading Font/Style can no longer be changed #1308878

Rikard
Keymaster

Hi Jens,

Thanks for letting us know. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 6, 2021 at 7:08 am in reply to: Avia Layout Architect doesnt work any longer #1308877

Rikard
Keymaster

Hey APeschke,

Could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

July 6, 2021 at 7:07 am in reply to: Trouble with Latest News Widget Enfold #1308876

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

July 6, 2021 at 7:06 am in reply to: How to remove the "cancel" button in PayPal checkout #1308875

Rikard
Keymaster

Hey Moescube,

Thanks for the login token. I’m not sure how to add a product to cart though? The only payment option seems to be Paypal?

Best regards,
Rikard

July 6, 2021 at 6:58 am in reply to: Problem with Heading Style Elegant #1308874
Rikard
Keymaster
Hi,

Thanks for the update. Do you mean that parts of the letters are cut off? If so then you can try to adjust the line height for each heading under Enfold->Advanced Styling. You can adjust it with CSS as well, for example:
```
h3.av-special-heading-tag {
    line-height: 24px;
}
```
Best regards,
Rikard
July 6, 2021 at 6:54 am in reply to: Custom widget area #1308873

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working again. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

July 6, 2021 at 6:45 am in reply to: Page scrolls to Google Maps automatically when Text-marker is shown #1308871

Rikard
Keymaster

Hi Peter,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

July 6, 2021 at 6:43 am in reply to: Cart, content disappears on the mobile version #1308870
Rikard
Keymaster
Hi,

Thanks for that. I removed this CSS from your Quick CSS, and that worked:
```
.avia-builder-el-3{
display:none!important;
}
```
The class you are using there is a general class which will be applied to every third layout builder element on any page. If you need it for another element, then please try to explain your intentions, so that we can give you more specific CSS to use.

Best regards,
Rikard
July 6, 2021 at 6:37 am in reply to: Masonry blog doesn't work #1308869

Rikard
Keymaster

Hey studiodimedia,

I’m seeing error messages coming from Autoptimize on the page you linked to, what happens if you disable that plugin?

Best regards,
Rikard

July 6, 2021 at 6:34 am in reply to: Center Upsell #1308867

Rikard
Keymaster

Hi,

Thanks for the update. If your site is in maintenance mode, then please provide us with login details in private. It’s much easier for us to help you out, if we can see the elements on your actual site.

Best regards,
Rikard

July 6, 2021 at 6:32 am in reply to: New Upload #1308866

Rikard
Keymaster

Hi,

Thanks for the update. We can’t tell you how third party scans work unfortunately, but there’s no malicious code in the theme, unless your site has been hacked. If you need further help, then please give us an example of that is being flagged.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 20,281 through 20,310 (of 93,423 total)

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