Forum Replies Created

Viewing 30 posts - 19,981 through 20,010 (of 93,420 total)
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  • in reply to: Transparent Header / Logo not working #1310872

    Hi Corina,

    Something is adding extra markup, which is why the logo is shown twice. The extra markup is not coming from the theme, so I’m guessing it’s the plugin you referred to. We can’t debug problems caused by third party plugins unfortunately, so please try reaching out to the plugin authors to see if they can help you out with this.

    Best regards,
    Rikard

    in reply to: Lost background image(s) after Enfold upgrade #1310870

    Hi,

    Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: WooCommerce Cart Button Styling #1310828

    Hi,

    Great, I’m glad that it’s working as it should again. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Yoast video Plugin #1310827

    Hi Karl,

    What exactly is not working with the plugin in question? Enfold uses shortcodes to create content, it is therefore not included in the areas they are listing. I can pass the link you sent on to our developers, but I can’t promise or say that it’s possible to include the content created by the Enfold layout builder into Yoast.

    Best regards,
    Rikard

    in reply to: Lightbox Modal Window.not showing #1310826

    Hi Rob,

    Great, I’m glad that you got it working, and that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Two Buttons on Video #1310825

    Hi,

    Thanks for that. You have the option to add buttons in the slider under Advanced->Link Settings in the element options, if you want to continue using the slider. If not, then you will have more design freedom if you use a Color Section element, and add the video as a background to it.

    Best regards,
    Rikard

    in reply to: Problems with Contact Form #1310824

    Hi Chris,

    Great, I’m glad that you found the problem, and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    Hi,

    Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Tab element on mobile #1310822

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    Hi Onlineplaner,

    Great, I’m glad that you found the cause of your problem.

    Best regards,
    Rikard

    Hi Daniel,

    You need to copy that file from WooCommerce into your child. If you don’t want to override that template, then simply delete the file in question.

    Best regards,
    Rikard

    in reply to: Timeline element creates duplicate #1310818

    Hey zanatur,

    Could you post a link to where we can see the problem you are having please?

    Best regards,
    Rikard

    in reply to: Footer is too big #1310813

    Hi,

    Thanks for the update. I checked your settings under Enfold->Advanced Styling, and the h2 tag is now set to bold there. You have an entry on the bottom of the page as well, which is set to have all headers bold. If you want different setting for your headers, then please remove the setting for all headers, then add the individual header tags and make the necessary settings.

    Best regards,
    Rikard

    in reply to: woocommerce My Account h2 Font size #1310811

    Hi,

    Thanks for the update. The login details are working now, but I can’t view the order:

    Ungültige Bestellung. Mein Konto

    Could you give us instructions on how to place and order, and where to go to see the header which you would like to adjust please?

    Best regards,
    Rikard

    Hi,

    Thanks for the update. The active theme on your site still seems to be very old (3.1.5), could you try updating to the latest version (4.8.3) to see if that helps please?

    The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    If you need further help, then please provide us with admin WordPress login details in private.

    Best regards,
    Rikard

    in reply to: Woocommerce change position "in stock" #1310808

    Hi,

    Thanks for the update, I hope you had a good holiday :-)

    Could you provide us with admin WordPress login details in private, so that we can try to adjust the CSS for you please?

    Best regards,
    Rikard

    in reply to: Submenu same font size, format and color as main menu #1310807

    Hi,

    Great, I’m glad that you got it working :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Layerslider & Menu bugs (Can't edit anything in them) #1310806

    Hi,

    Thanks for the update and clarification. I see the same problem with you menu when trying to add a new items for example, nothing happens when doing that for some reason. I can’t see any error messages, so I’m not sure what is causing it unfortunately. Does the same thing happen if you activate one of the default WordPress themes? You could also try to disable all plugins, to see what happens then.

    The emails you got from WordPress is referencing an old version of the theme, and I see that you are running the latest version now. Are you still getting emails like that, after you are running the latest version?

    Best regards,
    Rikard

    in reply to: Add to Cart Icon in the Menu bar needs padding #1310805

    Hi,

    Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    Hi Andy,

    Great, I’m glad that you got all your sites updated, and thanks for sharing your method :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Dropdowns in Main Menu Not Loading #1310800

    Hi,

    Thanks for the update. I’m not sure what is going on with your site, but it seems like it’s still being cached even after turning off WP Rocket. It doesn’t show the same results when logged in though, which again suggests that the problem is caching. I’m seeing correct results when logged in, but not when logged out and checking in private/incognito browser windows. Please see private for an example. I’ve left your caching plugin deactivated, and file compression in the theme options as well. It might be a good idea to keep it like that for at least a few hours, to see if the caching expires after that.

    You might want to reach out to WP Rocket support as well, to see if they can help you with clearing all caches, since it doesn’t seem to do that even though the plugin is disabled.

    We don’t have any other support option other than this forum.

    Best regards,
    Rikard

    in reply to: paragraphs created with the enter key #1310799

    Hi Daniel,

    Thanks for the update. I see what you mean when I first load the page you linked to, but it changes after I reload the page. I’m not sure why that is though, please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    in reply to: Home Page Translation #1310689

    Hi,

    Sorry for the late reply. You need to set your front page for each language in the theme option, simply click the language flags in the top left of the screen to change language. Each page has to be edited individually as well.

    If the settings are not working for the language flags, then please try this in Quick CSS to remove them:

    #avia-menu li.av-language-switch-item {
      display: none; 
    }

    Best regards,
    Rikard

    in reply to: Color-section parallax image scaling #1310687

    Hi xeovision,

    Sorry for the late reply. Do you still need help with this?

    Best regards,
    Rikard

    in reply to: ALB_elements unwanted page #1310680

    Hi CoachDavid1,

    Sorry for the late reply. I’m not sure I understand the problem you are having, could you try to explain it a bit further please? Are you having problems with custom elements being indexed?

    Best regards,
    Rikard

    Hey flogee,

    We haven’t had any reports of this problem from other users, and I can’t reproduce it on a local installation either. We would need to see the actual problem to be able to help you our further. Maybe you could copy the site to a staging site and update there first?

    Best regards,
    Rikard

    in reply to: Why does your font looks so bad…. #1310677

    Hi,

    I can’t see any problem on the demo you linked to, and the video you posted leads to a 404 page. Could you try to explain the problem a bit further, and let us know how to reproduce it please?

    Best regards,
    Rikard

    in reply to: Single post layout broken #1310676

    Hi flogee,

    If you need further help with your problem, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    in reply to: Add to Cart Icon in the Menu bar needs padding #1310675

    Hi,

    Thanks for the update. Please try this CSS as well:

    .html_visible_cart .av-burger-menu-main {
        margin-right: 35px;
    }

    Best regards,
    Rikard

    in reply to: SVG LOGO #1310674

    Hi,

    Thanks for helping out @guenni007 :-)

    Best regards,
    Rikard

Viewing 30 posts - 19,981 through 20,010 (of 93,420 total)