Page 661 – Support | Kriesi.at – Premium WordPress Themes

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July 28, 2021 at 6:29 am in reply to: Masonry grid bug since update #1312920

Rikard
Keymaster

Hey sarah_clld,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

July 28, 2021 at 6:26 am in reply to: Google Map API not working #1312919

Rikard
Keymaster

Hi,

Thanks for that. I added a test page, and the error message I’m seeing from Google is that billing is not enabled. Could you double check so that all billing details are correct please? https://console.cloud.google.com/project/_/billing/enable

Best regards,
Rikard

July 28, 2021 at 5:55 am in reply to: How to create a Archive Side bar on my blog site? #1312914

Rikard
Keymaster

Hi Angela,

This is happening due to a WordPress update, Enfold is not fully compatible with the way WordPress handles widgets yet. Please try updating the theme to the latest version (4.8.5) to see if that helps please: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

If not then please try installing this plugin: https://wordpress.org/plugins/classic-widgets/

Best regards,
Rikard

July 28, 2021 at 5:51 am in reply to: rotating headline #1312913
Rikard
Keymaster
Hey Karolina2020,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #av_section_1 h1.av-rotator-container-inner {
    background: rgba(0, 0, 0, 0.2);
}
```
Best regards,
Rikard
July 28, 2021 at 5:43 am in reply to: Circle of death #1312912

Rikard
Keymaster

Hi trexperts,

Thanks for the update. I’m not sure exactly which PHP versions you have been running, but 7.4 is the minimum recommended version for running WordPress on. I see sites which run fine on earlier versions almost daily though, so I’m not sure if the theme is responsible for your problems.

Best regards,
Rikard

July 28, 2021 at 5:37 am in reply to: Problem with Icon Box after Enfold 4.8.4 Update #1312911

Rikard
Keymaster

Hi heiratenmitstil,

Thanks for the feedback. If you need further help with your site, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

July 28, 2021 at 5:35 am in reply to: Transparent menu & LayerSlider WP #1312910

Rikard
Keymaster

Hey arcadiamediaspace,

I’m not sure I understand your intentions, do you want to display the menu over the slider? If so, do you want to make this change on all your pages, or only some?

Best regards,
Rikard

July 28, 2021 at 5:33 am in reply to: WooCommerce/Mailchimp Checkout Page Inline #1312909
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
p.mailchimp-newsletter label.woocommerce-form__label {
  display: inline;
}
```
Best regards,
Rikard
July 28, 2021 at 5:28 am in reply to: Problems with Separator / Whitespace #1312908

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (4.8.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

July 28, 2021 at 5:28 am in reply to: Strange Code in text boxes #1312907

Rikard
Keymaster

Hey amyteslin,

Where are you seeing that?

Best regards,
Rikard

July 28, 2021 at 5:25 am in reply to: Updated to Google Analytics 4 and broke the connection. #1312906

Rikard
Keymaster

Hi,

Thanks for that. Your site is loading normally today, it might just have been something temporary. I can see that your analytics code is added to the source code, what problems are you seeing in your account?

Best regards,
Rikard

July 28, 2021 at 5:21 am in reply to: burger menu on mobile not working #1312905

Rikard
Keymaster

Hey Marisvolta,

I can’t see any problems on my end, could you try loading the site in an incognito or private browser window please? If that doesn’t help, then please let us know how to reproduce the problem.

Best regards,
Rikard

July 28, 2021 at 5:19 am in reply to: Content of Icon box dissappeared after latest update #1312904

Rikard
Keymaster

Hi Ariane,

Sorry for the problem. This is fixed in the latest version (4.8.5) of the theme, please try updating to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

July 28, 2021 at 5:18 am in reply to: Lazy Loading Trigger #1312903

Rikard
Keymaster

Hi,

Thanks for the update. You can’t delete replies, you can only edit them. Do you need any further help with this?

Best regards,
Rikard

July 28, 2021 at 5:14 am in reply to: content problem since update #1312902

Rikard
Keymaster

Hi,

Sorry for the problem. This problem is fixed in the latest version (4.8.5) of the theme, please try updating to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

July 28, 2021 at 5:11 am in reply to: Old purchase code – new installation of the website #1312901

Rikard
Keymaster

Hi Nic,

You need to register your theme, and generate a token for the theme back end. Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

July 28, 2021 at 5:09 am in reply to: Maintenance Mode not disabling #1312900

Rikard
Keymaster

Hey pkruse12,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 28, 2021 at 5:08 am in reply to: Enfold Portfolio hover Zoom? #1312898

Rikard
Keymaster

Hi,

Great, I’m glad that you found it, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 28, 2021 at 5:05 am in reply to: token inquiry – problems with the theme | how to install the token new? #1312897

Rikard
Keymaster

Hi Nic,

I’m not sure I understand the problem you are having, did you lose CSS from Quick CSS? If so, then under which circumstances? Please try to explain the problem a bit further, and give us access to your site in private. We can’t search for thread IDs, so I can’t check the thread you are referring to.

Best regards,
Rikard

July 28, 2021 at 5:03 am in reply to: anchor link stopped working after last update #1312896

Rikard
Keymaster

Hi Annelies,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 28, 2021 at 4:57 am in reply to: Import demo files #1312895

Rikard
Keymaster

Hi,

You can use this shortcode in order to copy the whole page you linked to, so that you can check the settings: https://pastebin.com/JZd34uB0

Best regards,
Rikard

July 28, 2021 at 4:52 am in reply to: Can not over-ride Special Headings with [developer setting] [custom css class] #1312893
Rikard
Keymaster
Hi Hans,

I’m getting a 404 error on the page you linked, please check. Also, which class are you trying to use in case 3? You will likely need to target the element in the following way:
```
.your-custom-class h1 {
  styling goes here
}
```
Best regards,
Rikard
July 28, 2021 at 4:49 am in reply to: page title search results "1" #1312892

Rikard
Keymaster

Hi Jorge,

Thanks for the screenshot. Could you post a link to an example page, so that we can have a closer look please?

Best regards,
Rikard

July 28, 2021 at 4:48 am in reply to: Left align tabbed content titles #1312891

Rikard
Keymaster

Hey zerodotnine,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

July 28, 2021 at 4:47 am in reply to: Videos no longer working #1312890

Rikard
Keymaster

Hi 24pfilms,

Thanks for the login details. You are still running an old version of the theme, so it needs to be updated. I’m not sure why your token is not fetching the update, but you can try to install this plugin to see if that helps: https://envato.com/market-plugin/. Also make sure that you update the PHP version on your server, the minimum recommended version for WordPress is currently 7.4. If you can’t get the update working, then please open a new thread and include admin WordPress and FTP login details in private, so that we can update for you. Also please verify that you have backups of the site.

Best regards,
Rikard

July 28, 2021 at 4:40 am in reply to: Wrapper reset is overriding element settings in Enfold 4.8.4 #1312889

Rikard
Keymaster

Hi Jiri,

Version 4.8.5 is now available, if you want to try to update to that. You might want to update on a staging version of the site first, to make sure everything is working as it should.

Best regards,
Rikard

July 28, 2021 at 4:38 am in reply to: Element Preview not visible after update 4.8.x #1312888

Rikard
Keymaster

Hi,

Thanks for that. The login details are not working though, please check and verify.

Unknown email address. Check again or try your username.

Best regards,
Rikard

July 28, 2021 at 4:31 am in reply to: Enfold update – Testimonial slider background color not correct #1312887

Rikard
Keymaster

Hi James,

Thanks for the update. I’ve added custom CSS for you under Appearance->Customizer in WordPress, since the styling from the theme doesn’t seem to be applying. This might be the reason as to why the backgrounds in the element options are not applying, but I’m not sure what is causing it unfortunately. If you would like more help in investigating why it’s not working, then please give us permission to temporarily disable plugins. Also please share FTP login details with us, in case we should need that.

Best regards,
Rikard

July 27, 2021 at 1:22 pm in reply to: Contact form mobile view #1312740

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

July 27, 2021 at 1:20 pm in reply to: Videos are not loaded anymore #1312739

Rikard
Keymaster

Hi,

I’m asking if you could activate a default WordPress theme, to see what happens then? Are the videos working as they should after that, or is the behaviour the same as when Enfold is active? They did not work on my test site, when I activated TwentyTwenty-One. That is why I’m asking if you could check and verify if you are seeing the same behaviour?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 19,801 through 19,830 (of 93,569 total)

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