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Viewing 30 posts - 19,531 through 19,560 (of 93,569 total)
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  • in reply to: Need Previous versions 4.6.1 and 4.7.6.3 #1314315

    Hey garagestudios,

    Please see private.

    Best regards,
    Rikard

    in reply to: Custom Class Margin on image #1314314

    Hey hitrev,

    Please try this CSS instead:

    .margin-class {
        margin-top: -20px !important;
    }

    Best regards,
    Rikard

    Hi Ted,

    The latest version of the theme should fix the problems you are having. I saw that you had some concerns about a fix in another thread though, so we can upload the theme manually for you in a separate folder. If you would like us to do that, then please include FTP login details in private as well.

    Best regards,
    Rikard

    Hi Ted,

    We can upload the latest version manually for you in a separate folder if you like, that way we can switch back easily if something should go wrong. If you would like us to do that, then please include FTP login details in private. You might want to start a new thread for this too, since the original poster will be able to see what you post in private otherwise.

    Best regards,
    Rikard

    in reply to: Widget not using Avia #1314311

    Hey throwmeapeanut,

    This code is included in the latest version of the theme, but you can add it to your functions.php file until you get the theme updated:

    /**
    * With WP 5.8 block editor was introduced to widget page. This is currently not supported by Enfold.
    * Based on https://wordpress.org/plugins/classic-widgets/ we disable this feature.
    *
    * If you want to use the new widget page and use a child theme add in functions.php of the child theme:
    *
    *		$avia_config['use_block_widget_page'] = true;
    *
    * @since 4.8.4.1
    */
    if( ! isset( $avia_config['use_block_widget_page'] ) || $avia_config['use_block_widget_page'] !== true )
    {
     // Disables the block editor from managing widgets in the Gutenberg plugin.
     add_filter( 'gutenberg_use_widgets_block_editor', '__return_false' );
    
     // Disables the block editor from managing widgets.
     add_filter( 'use_widgets_block_editor', '__return_false' );
    }

    As for the missing updates; please try to install and configure this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    in reply to: Assistance updating theme #1314310

    Hey egrider1,

    Please post FTP login details in private, so that we can update your site for you.

    Best regards,
    Rikard

    Hi Freshstart,

    If you need help with your site, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    Hi mailworm,

    This problem should be fixed in the latest version of the theme. Did you try to toggle a theme setting and save after that? Also please try to activate the option to delete the old CSS and JS files, and toggle file compression. If that doesn’t help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the problem on your actual site.

    Best regards,
    Rikard

    Hi,

    If the update was made via WordPress or manually via FTP should not affect what you are describing. It sounds more like a caching or minification problem. If this should happen again, then please make sure that you clear all caches from plugins, the server, and local browser. Also make sure that the option to delete old CSS and JS files is activated under Enfold->Performance. You can disable that option again once this are back to normal.

    Best regards,
    Rikard

    in reply to: Cannot type the letter "e" in the text editor #1314297

    Hi Brian,

    Thanks for the update. I can see the same problem as you are describing when editing the post in private. I can’t reproduce the problem on test installation though. First off, please try updating to the latest version of the theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please try disabling all plugins, and activate the parent theme, to see if that changes anything.

    Best regards,
    Rikard

    in reply to: Plugin or technique to create password protected pages? #1314294

    Hi,

    Thanks for the clarification. There’s nothing like that in the theme by default unfortunately, and I’m not aware of any plugins which would add such functionality either. Since you are doing this outside of WordPress, I don’t think there are any WordPress solutions available.

    I did a search for your problem though, you might find solutions in the results. Please see private.

    Best regards,
    Rikard

    Hi,

    This problem should be fixed in the version you are running, please try removing the custom CSS you added to see if it still work after that.

    Best regards,
    Rikard

    in reply to: Critical Error When Updating to 4.8.6 #1314291

    Hey Kirstie,

    It looks like you have rolled back your site to 4.8.3. Which version of PHP are you running on the server? Do you have any server error logs which we could have a look at?

    Best regards,
    Rikard

    in reply to: Black space on videos (both self hosted and youtube) #1314290

    Hi,

    Thanks for helping out @guenni007 :-)

    Best regards,
    Rikard

    in reply to: CSS styling for H3 is not rendering #1314289

    Hey havi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    Hi,

    Thanks for the update. I created a test page for you, and the preview seems to be working fine there, please see private. If you want to use that page instead, then please delete the old page, and rename the new one to reflect your preferred permalink.

    Please note that the only difference between the Classic and Block editor is the layout on the backend, the functionality is still the same.

    Best regards,
    Rikard

    in reply to: Enfold not updating – possible WPML issue #1314286

    Hey rotabeachslush,

    Please try to install and configure this plugin, to see if that helps: https://envato.com/market-plugin/

    Best regards,
    Rikard

    in reply to: Top bar overwriting the Top Menu #1314285

    Hi,

    Thanks for the update. The styling for that bar comes from WordPress, not from the theme. What other sites are adding content to that bar? Maybe you mean plugins? If you need further help then please let us know exactly what you are looking to change.

    Best regards,
    Rikard

    Hey wtechgr,

    Please try the following in Quick CSS under Enfold->General Styling:

    .shop_columns_3 .products .product {
        height: 400px;
        min-height: 400px;
    }
    
    .av-product-class-minimal .inner_product_header {
        position: absolute;
        bottom: 0;
    }

    Best regards,
    Rikard

    Hi,

    Thanks for the update. Could you post a screenshot of the problem, and point out what you would like to change there please?

    Best regards,
    Rikard

    Hi,

    Thanks for that. I’m not sure I can see something wrong in your screenshots either, what exactly are you looking to change? If you are referring to the black part on the left side, then that is in the image you are using.

    Best regards,
    Rikard

    in reply to: New Customer #1314275

    Hey Valerie,

    Please try to stick to one conversation at a time, I’ve replied to your first thread already.

    Best regards,
    Rikard

    in reply to: New Customer #1314273

    Hi,

    Thanks for the update. Where can we see the problem you are having? I tried checking your site, but it only displays a login screen.

    Best regards,
    Rikard

    in reply to: background video no longer working ? #1314272

    Hi bdszaragoza, amrod1 and sealmaster,

    This problem should be fixed in the current version (4.8.6) of the theme, could you try updating to that please? Also make sure to toggle a theme options setting and save after the update. If you need further help with your sites, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your sites.

    Best regards,
    Rikard

    in reply to: Custom SVG divider #1314271

    Hi,

    Thanks for sharing and for helping out @guenni007 :-)

    Best regards,
    Rikard

    Hi Jomi,

    I can’t reproduce this problem on a test installation, and we haven’t had any reports from other users with the same problem. Would it be possible for you to copy your site to a staging area, and update there first maybe? If so, then we could see the actual problem and investigate further there.

    Best regards,
    Rikard

    in reply to: WordPress caught an error with your theme, Enfold. #1314268

    Hi,

    Thanks for the update. The new version of the theme is available now, if you want to try install it.

    Best regards,
    Rikard

    in reply to: Masonry grid bug since update #1314264

    Hi,

    Thanks for the update. I’m not sure I understand the problem you are having, do you mean that the theme Layout Builder is not working? I tried logging into your site again, but the details don’t seem to work anymore. Please check and verify.

    Best regards,
    Rikard

    in reply to: Missing backgrounds when upgrading from 4.8.3 to 4.8.6 #1314263

    Hi Pete,

    Thanks for the update, and sorry for the problem. So everything is working as it should on your site now?

    Best regards,
    Rikard

    in reply to: URGENT: Avia Layout Builder won't open any pages #1314262

    Hi,

    Thanks for the update, I’m glad that you found the cause of the problem. Please let us know if you should need any further help with this.

    Best regards,
    Rikard

Viewing 30 posts - 19,531 through 19,560 (of 93,569 total)