Page 648 – Support | Kriesi.at – Premium WordPress Themes

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August 4, 2021 at 6:10 am in reply to: URGENT: Avia Layout Builder won't open any pages #1314262

Rikard
Keymaster

Hi,

Thanks for the update, I’m glad that you found the cause of the problem. Please let us know if you should need any further help with this.

Best regards,
Rikard

August 4, 2021 at 6:05 am in reply to: Enfold #1314261

Rikard
Keymaster

Hi,

Thanks for the update, let’s continue in your other thread.

Best regards,
Rikard

August 4, 2021 at 6:05 am in reply to: dynamic_avia 120 gb worth of files? #1314260

Rikard
Keymaster

Hi,

Thanks for the update. I tried logging into your site, but I got redirected to the URL in private the first time. How exactly did you clean the site after it was infected? It worked as expected the second time I tried logging in though. Do you have backup from before the site got infected? If you do, then I would recommend that you restore that, or get the site properly cleaned before doing anything else. You could use a service like Sucuri for example.

Regards,
Rikard

August 4, 2021 at 5:56 am in reply to: Version 4.8.4 – Breaks edit in header & catalogue element items #1314256

Rikard
Keymaster

Hi,

Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 4, 2021 at 5:53 am in reply to: WPML & Enfold (backend rolls in circle doesn't work) #1314255

Rikard
Keymaster

Hi,

Thanks for that. I created a test page, and the problem seems to be the use of the word get.

Troubleshoot: Text Block element not loading

This is a rare case but if typing certain words, such as “get“,”include“, “select” or “head” in Text Block element breaks it after saving, there might be a modsec rule in firewall settings causing this issue.

This is a security measure taken by hosting providers and it is not a theme issue. You can contact your hosting providers and ask them to whitelist those words and that should fix the issue.

https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot

The test page is working after I removed all instances of the word get.

Best regards,
Rikard

August 4, 2021 at 5:44 am in reply to: Arrows in submenu #1314253
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
#avia-menu .sub-menu .sub-menu .sub-menu .avia-bullet {
    left: auto;
    right: 90px;
}
```
Best regards,
Rikard
August 4, 2021 at 5:34 am in reply to: update Enfold theme #1314251

Rikard
Keymaster

Hi Giovanni,

Thanks for the update. I don’t think you should have any problems if you add the token to the test site first, then remove it and add it to the production site after that.

Best regards,
Rikard

August 4, 2021 at 5:31 am in reply to: Container with pre-configured CSS classes #1314249

Rikard
Keymaster

Hi Herbert,

That it possible if you save the element as custom element in the element options. If you don’t see that option, then please check your settings under Enfold->Custom Elements.

Best regards,
Rikard

August 4, 2021 at 4:56 am in reply to: Videos are not loaded anymore #1314242

Rikard
Keymaster

Hi,

Thanks for the update. I get the same results now on a local installation, it’s working as it should when a default WordPress theme is active. I don’t have a solution for you at the moment unfortunately, but I’ve reported this problem to our developers. Please reply to this thread so that it gets added back to our support queue.

Best regards,
Rikard

August 3, 2021 at 1:22 pm in reply to: Online Academy #1314166

Rikard
Keymaster

Hi,

Thanks for the update. I can’t see any problems with using that plugin, but like I stated above, we haven’t tested the theme with any LMS plugins at all. If you should run into any problem, then we can try to help you out on the support forum.

Best regards,
Rikard

August 3, 2021 at 1:17 pm in reply to: Widgets & Classic Editor #1314164

Rikard
Keymaster

Hi Michael,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 3, 2021 at 1:16 pm in reply to: 4.85 Update Support #1314162

Rikard
Keymaster

Hi Paul,

Thanks for the update. We haven’t rolled back your site, so it was likely your developers. Please let us know if you should find any problem in the new version.

Best regards,
Rikard

August 3, 2021 at 1:15 pm in reply to: 4.85 Update Support #1314161

Rikard
Keymaster

Hi Daniela,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 3, 2021 at 1:06 pm in reply to: Separator modify line thickness #1314157

Rikard
Keymaster

Hi,

Great, I’m glad that it’s working now. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 3, 2021 at 1:05 pm in reply to: Remove arrow from both side of slider #1314156

Rikard
Keymaster

Hey sunilp009,

Could you post a link to where we can see the arrows which you want to remove please?

Best regards,
Rikard

August 3, 2021 at 1:04 pm in reply to: (presumably) spacings changed/settings ignored after updates #1314155

Rikard
Keymaster

Hi FKM,

Great, I’m glad to hear that the white space is working again. I’m not sure where we can see the problem with the columns though, could you link directly to the page where you are using the negative values please?

Best regards,
Rikard

August 3, 2021 at 12:55 pm in reply to: Theme #1314154

Rikard
Keymaster

Hey Berlinda,

You can do that yes, but you will have to enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. All the demos are created using the Layout Builder though, so you can easily recreate them that way instead.

Best regards,
Rikard

August 3, 2021 at 12:54 pm in reply to: parchached themeforest #1314152

Rikard
Keymaster

Hi Bert,

We didn’t receive any login details. Please try sending them again, and make sure to write something in the public box as well.

Best regards,
Rikard

August 3, 2021 at 12:52 pm in reply to: slideshow_layerslider.php on line 28 | functions.php on line 5535 | php on line #1314148

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 3, 2021 at 12:51 pm in reply to: av-share-box destroyed #1314146

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure to toggle a theme setting after that, and save.

Best regards,
Rikard

August 3, 2021 at 12:46 pm in reply to: dynamic_avia 120 gb worth of files? #1314145

Rikard
Keymaster

Hi,

Please check to make sure the option to delete old CSS and JS files is active under Enfold->Performance. If that doesn’t help, then please include admin WordPress and FTP login details in private. Also verify that you have backups of the site.

Best regards,
Rikard

August 3, 2021 at 12:36 pm in reply to: Fullscreen slider Youtube videos aint working #1314140

Rikard
Keymaster

Hi,

Thanks for the update. If you send us FTP login details in private, and verify that you have backups of the site, then we can update for you. We’ll keep the old version in case something should go wrong. If you want to update through the theme options, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

In the future I would recommend that you keep a staging version of the site, where you update on first to see if there are any problems.

Best regards,
Rikard

August 3, 2021 at 12:29 pm in reply to: Next porfolio item link – wrong sorting #1314139

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 3, 2021 at 12:28 pm in reply to: Search results page width messed up #1314137

Rikard
Keymaster

Hi Hanne,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 3, 2021 at 12:25 pm in reply to: Margin values on separator element being ignored after latest update #1314136

Rikard
Keymaster

Hi,

Thanks for the update. We released a new version of the theme yesterday, could you try updating to that please? Also remember to toggle a theme setting and save, and activate the option to delete the old CSS and JS files under Enfold->Performance, so that the CSS files will regenerate.

Best regards,
Rikard

August 3, 2021 at 12:01 pm in reply to: Embed Enfold forms to other Enfold websites #1314132

Rikard
Keymaster

Hi,

Thanks for the clarification. If you are looking to have a static site, then I think it would be better if you changed the contact form to a static solution as well. Netlify has solutions for that for example. I’m not aware of any solution except iframes to display content from another site.

Best regards,
Rikard

August 3, 2021 at 11:52 am in reply to: Avia Layout Builder not working with established pages #1314130

Rikard
Keymaster

Hey James,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please update the theme to 4.8.6: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 3, 2021 at 6:31 am in reply to: masonry gallery not working after upgrade 4.8.3 #1314070

Rikard
Keymaster

Hi,

Thanks for the update. I can’t reproduce the 404 problem on your site either, it redirects to the page in private, which is set as the custom 404 page in the theme options. How can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

August 3, 2021 at 6:27 am in reply to: Avia Layout Builder Not Loading For Some Pages #1314069

Rikard
Keymaster

Hi tanarusi,

Thanks for the update. I see a 406 error on the admin-ajax.php file as well when trying to edit your home page. Could you enable debug mode, so that we can copy the content of the page to a test page or test installation please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. Please try reaching out to your hosting provider as well, to see if they can give you some more information on why the server is responding with that error message.

Best regards,
Rikard

August 3, 2021 at 6:15 am in reply to: Painfully slow blog #1314067

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 19,411 through 19,440 (of 93,420 total)

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