Viewing 30 posts - 1 through 30 (of 31 total)
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  • #1316933

    Marcus Niebel

    What can we do with this:
    Ein Fehler vom Typ E_ERROR wurde in der Zeile 489 der Datei /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php verursacht. Fehlermeldung: Uncaught Error: Cannot use string offset as an array in /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489
    Stack trace:
    #0 /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443): aviaShortcodeTemplate->create_sortable_editor_element(Array)
    #1 /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(397): aviaShortcodeTemplate->prepare_editor_element()
    #2 /home/napfcoach/public_html/wp-includes/class-wp-hook.php(303): AviaBuilder->js_template_editor_elements(”)
    #3 /home/napfcoach/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
    #4 /home/napfcoach/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
    #5 /home/napfcoach/public_html/wp-includes/media-template.php(1512): do_action(‘print_media_tem…’)
    #6 /home/napfcoach/public_html/wp

    #1317053

    Hey Marcus Niebel,

    Thank you for the inquiry.

    The site contains a very old version of the theme (3.8), which is no longer supported and is not compatible with the current version of WordPress. You have to upgrade the theme to version 4.8.6.1 via FTP because the automatic update will no longer work in the current version (3.8).

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    #1317119

    Marcus Niebel
    This reply has been marked as private.
    #1317237

    Hi Marcus,

    You can download the theme files from your Themeforest account, which was used to purchase the theme.

    Best regards,
    Rikard

    #1317316

    Marcus Niebel

    Hi Rikard,
    Many thanks for your response. What can we do if we no longer have the themeforrest account?

    Best regards,
    Marcus

    #1317431

    Hi Marcus,

    If you can’t get access to the account which was used to purchase the theme, then you will have to purchase another license.

    Best regards,
    Rikard

    #1318090

    Marcus Niebel

    Hi,
    So do I have to buy a new license for Enfold and update Enfold to 4.8 so that the Enfold Child works again?

    Best regards,
    Marcus

    #1318226

    Hi,

    Yes, you have to purchase a new license if you do not have access to the account that was used to purchase the theme, or if you do not have the purchase code. Once you have purchased a new license using a different Themeforest account, you have to download the theme and update the installation manually via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    You can also use the purchase code to register an account in the forum.

    // https://kriesi.at/support/register/

    The automatic update in the Theme Options should work again after upgrading the theme to version 4.8.6.1 but it will require a personal token. Here is how you can obtain one.

    // https://kriesi.at/documentation/enfold/theme-registration/
    // https://kriesi.at/documentation/enfold/theme-update

    Best regards,
    Ismael

    #1323996

    Marcus Niebel

    Hi,
    I bought a new license and performed the updates as discussed. Now there are only error messages on the page. You have to call up the pages multiple times for something to work. The Avia Layout Architect doesn’t always work either. Can you check it out, please?
    Best regards Marcus

    #1324013

    Hi,

    Thank you for the update.

    The site is not loading properly on our end. Please post the FTP details in the private field so that we can enable debugging and check the files.

    Did you override anything in the child theme? You may need to update those files as well.

    Best regards,
    Ismael

    #1324090

    Marcus Niebel
    This reply has been marked as private.
    #1324200

    Marcus Niebel

    hi, did you get the access data?
    the sub-pages are no longer accessible, the customers only see error messages

    #1324341

    Hi,

    Sorry for the delay. We only require an FTP account, not the access to the cpanel. Please ask your hosting provider to generate a new FTP account, then post the login details in the private field.

    You should also enable the debug log so that we can check for errors.

    // https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log
    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

    #1324420

    Marcus Niebel
    This reply has been marked as private.
    #1324421

    Marcus Niebel

    Hi,
    both is done. Can you work with?

    Best regards

    #1324661

    Hi,

    Thank you for the update.

    We can now access the server but the FTP account above leads us to an empty directory. Please ask your hosting provider to adjust the FTP account and make sure that it has the correct permissions to access the root directory of the WordPress installation.

    Did you modify any templates in the child theme directory? Try to disable those modifications temporarily. And if you have the time, please set your installation to debug mode so that we can see the errors.

    // https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log
    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

    #1324821

    Marcus Niebel
    This reply has been marked as private.
    #1324892

    Marcus Niebel

    Hallo,
    Do these credentials work for the correct FTP?

    #1325084

    Marcus Niebel

    Hello, After the update everything worked. You could change the texts and the website was online without any error messages. The website has now been inoperable and unavailable for over a week. the theme builder does not work again, the same errors as before the update are only worse.

    Thank you in advanced
    Marcus

    #1325329

    Hi,
    Thank you for your patience and for the cPanel login above, I was able to remove your old header.php and moved your GTM script that was in the old header.php to your child theme functions.php and your site seems to be working fine now. I tested by editing and saving your homepage and found no error, please clear your browser cache and check.

    Best regards,
    Mike

    #1335238

    Marcus Niebel

    Hi at all,
    at first it looked like it works but if dosen´t. If I Login or try from other browser I recive a lot of error messages like before. can you please check this out?

    #1335247

    Hi again,
    we have the following error Messages at ma-bausanierung.de:

    Es gab einen kritischen Fehler auf deiner Website.
    Erfahre mehr über die Problembehandlung in WordPress.

    Can you help with this please?
    The Login is in the Privat data

    thanks in advanced
    Marcus

    #1335276

    Hi Marcus,

    Could you please post FTP logins for this website as well?

    Best regards,
    Yigit

    #1335293

    Hi Yigit,

    here you recive all Logins for ma-bausanierung.de

    Best regards,
    Marcus

    #1335297

    Hi Yigit,

    here you recive all Login data for napfcoach-hessen.de

    Best regards,
    Marcus

    #1335298

    Hi Yigit,

    here you recive Login data for napfcoach-hessen.de

    Kind regards,
    Marcus

    #1335413

    Hi Marcus,

    I believe it was related to cache. I cleared cache and now your website loads fine. Could you please review it once again?

    Best regards,
    Yigit

    #1335427

    Hi Yigit,

    looks like it will work. did you clean the cache with the tool or manually?

    Best regards,
    Marcus

    #1335428

    Hi,

    I cleared it manually in plugin settings.

    Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

    #1335454

    Marcus Niebel

    Hi Yigit,

    Did you do same ting for both websites?

    Best regards,
    Marcus

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