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What can we do with this:
Ein Fehler vom Typ E_ERROR wurde in der Zeile 489 der Datei /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php verursacht. Fehlermeldung: Uncaught Error: Cannot use string offset as an array in /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489
Stack trace:
#0 /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443): aviaShortcodeTemplate->create_sortable_editor_element(Array)
#1 /home/napfcoach/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(397): aviaShortcodeTemplate->prepare_editor_element()
#2 /home/napfcoach/public_html/wp-includes/class-wp-hook.php(303): AviaBuilder->js_template_editor_elements(”)
#3 /home/napfcoach/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
#4 /home/napfcoach/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#5 /home/napfcoach/public_html/wp-includes/media-template.php(1512): do_action(‘print_media_tem…’)
#6 /home/napfcoach/public_html/wpHey Marcus Niebel,
Thank you for the inquiry.
The site contains a very old version of the theme (3.8), which is no longer supported and is not compatible with the current version of WordPress. You have to upgrade the theme to version 4.8.6.1 via FTP because the automatic update will no longer work in the current version (3.8).
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
// https://kriesi.at/archives/the-complete-guide-to-updating-enfoldBest regards,
IsmaelThis reply has been marked as private.Hi Marcus,
You can download the theme files from your Themeforest account, which was used to purchase the theme.
Best regards,
RikardHi Rikard,
Many thanks for your response. What can we do if we no longer have the themeforrest account?Best regards,
MarcusHi Marcus,
If you can’t get access to the account which was used to purchase the theme, then you will have to purchase another license.
Best regards,
RikardHi,
So do I have to buy a new license for Enfold and update Enfold to 4.8 so that the Enfold Child works again?Best regards,
MarcusHi,
Yes, you have to purchase a new license if you do not have access to the account that was used to purchase the theme, or if you do not have the purchase code. Once you have purchased a new license using a different Themeforest account, you have to download the theme and update the installation manually via FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
You can also use the purchase code to register an account in the forum.
// https://kriesi.at/support/register/
The automatic update in the Theme Options should work again after upgrading the theme to version 4.8.6.1 but it will require a personal token. Here is how you can obtain one.
// https://kriesi.at/documentation/enfold/theme-registration/
// https://kriesi.at/documentation/enfold/theme-updateBest regards,
IsmaelHi,
I bought a new license and performed the updates as discussed. Now there are only error messages on the page. You have to call up the pages multiple times for something to work. The Avia Layout Architect doesn’t always work either. Can you check it out, please?
Best regards MarcusHi,
Thank you for the update.
The site is not loading properly on our end. Please post the FTP details in the private field so that we can enable debugging and check the files.
Did you override anything in the child theme? You may need to update those files as well.
Best regards,
IsmaelThis reply has been marked as private.hi, did you get the access data?
the sub-pages are no longer accessible, the customers only see error messagesHi,
Sorry for the delay. We only require an FTP account, not the access to the cpanel. Please ask your hosting provider to generate a new FTP account, then post the login details in the private field.
You should also enable the debug log so that we can check for errors.
// https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log
// https://wordpress.org/support/article/debugging-in-wordpress/Best regards,
IsmaelThis reply has been marked as private.Hi,
both is done. Can you work with?Best regards
Hi,
Thank you for the update.
We can now access the server but the FTP account above leads us to an empty directory. Please ask your hosting provider to adjust the FTP account and make sure that it has the correct permissions to access the root directory of the WordPress installation.
Did you modify any templates in the child theme directory? Try to disable those modifications temporarily. And if you have the time, please set your installation to debug mode so that we can see the errors.
// https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log
// https://wordpress.org/support/article/debugging-in-wordpress/Best regards,
IsmaelThis reply has been marked as private.Hallo,
Do these credentials work for the correct FTP?Hello, After the update everything worked. You could change the texts and the website was online without any error messages. The website has now been inoperable and unavailable for over a week. the theme builder does not work again, the same errors as before the update are only worse.
Thank you in advanced
MarcusHi,
Thank you for your patience and for the cPanel login above, I was able to remove your old header.php and moved your GTM script that was in the old header.php to your child theme functions.php and your site seems to be working fine now. I tested by editing and saving your homepage and found no error, please clear your browser cache and check.Best regards,
MikeHi at all,
at first it looked like it works but if dosen´t. If I Login or try from other browser I recive a lot of error messages like before. can you please check this out?Hi again,
we have the following error Messages at ma-bausanierung.de:Es gab einen kritischen Fehler auf deiner Website.
Erfahre mehr über die Problembehandlung in WordPress.Can you help with this please?
The Login is in the Privat datathanks in advanced
MarcusHi Marcus,
I believe it was related to cache. I cleared cache and now your website loads fine. Could you please review it once again?
Best regards,
YigitHi Yigit,
looks like it will work. did you clean the cache with the tool or manually?
Best regards,
MarcusHi,
I cleared it manually in plugin settings.
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHi Yigit,
Did you do same ting for both websites?
Best regards,
Marcus
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