Hi Hanne,

I’m not familiar with that plugin unfortunately, could you try reaching out to the plugin developers to see if they can help you out please? If you need further help from us, then please post admin WordPress login details in private, and let us know how to reproduce the problem on your site.

Best regards,
Rikard

Hi,

Please try this CSS as well:

#top .wp-caption {
    max-width: fit-content;
    display: inline-block;
}

Best regards,
Rikard

Hi kendoargentina,

Thanks for the login details. I see a 404 error on the this WordPress file on the page you linked to:

https://www.your.site/wp-admin/admin-ajax.php

I’m not sure exactly what causing it though. Could you try reaching out to your hosting provider to see if they have access to some more details, or error logs please? Also please enable debug mode, so that we can copy the content of a problem page, to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

Hey thomasgafo,

Thanks for the screenshot. I’m not sure exactly what you are having problems with though?

Best regards,
Rikard

Hey stacey_pritchett,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.home #layer_slider_1 {
    height: auto !important;
}
}

Best regards,
Rikard

Hi,

Thanks for that. I’m seeing a 500 internal server error on the file in private when trying to check the v3 key. Could you try upgrading your PHP version to 7.4 or higher, to see if that helps please?

Best regards,
Rikard

Hey phausner,

The sidebar will display there, since you are using a full width element just before it. It has always worked like this, so it’s not due to any updates. If you want to continue using a full width element at the bottom, then you can try to fake a sidebar using a 1/4 column with a Widget element inside of it. If not, then please replace the full width element with a 1/1 element for example.

Best regards,
Rikard

Hi,

Please check your site URL here: https://httpstatus.io/, as you can see, there is a 301 and 404 error being returned there. Please check the Custom Error 404 Page option on the main page of the theme options, and make sure that your home page is not selected there.

Best regards,
Rikard

Hi,

Thanks for the update. I emptied the test page and started a new layout, I’m still not able to make the layout break though. I followed the steps you listed, but it seems to be working fine when I try it. Am I missing something maybe? Any details would be valuable, so that we can reproduce the problem.

Best regards,
Rikard

Hi Paul,

It certainly cost us all some nerves and a sleepless night or two!

That is totally on us, and we’re truly sorry about that. With our new routines, that should hopefully never happen again.

Best regards,
Rikard

Hi Brian,

I’m glad that you found the problem, but we can’t debug unsupported third party plugins unfortunately.

Best regards,
Rikard

Hi,

Thanks for the update. I checked your site using Chrome as well, but I can’t see any red lines on my end. You might be getting locally cached result, could you try to load the site in an incognito window to avoid any local caching please?

Best regards,
Rikard

Hi Daniela,

Great, I’m glad to hear that everything is working as it should, and sorry again for the problems. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey frankeee,

Thanks for the login details, and sorry for the problem. Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. If you should need further help with this problem, then please include admin WordPress login details in private.

Best regards,
Rikard