Forum Replies Created
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August 15, 2021 at 4:51 am in reply to: "Health Check & Troubleshooting" keeps telling there is a new version #1316775
Hi Hanne,
I’m not familiar with that plugin unfortunately, could you try reaching out to the plugin developers to see if they can help you out please? If you need further help from us, then please post admin WordPress login details in private, and let us know how to reproduce the problem on your site.
Best regards,
RikardAugust 15, 2021 at 4:48 am in reply to: All new updates on frontpage to generate an excel sheet or email? #1316774Hi,
Thanks for the update. If you should find something, then please share it here with the community :-)
Best regards,
RikardHi,
Please try this CSS as well:
#top .wp-caption { max-width: fit-content; display: inline-block; }Best regards,
RikardHi Max,
Thanks for the update. I tried logging into your site to check the CSS, but the login details you posted are not working. Please check and verify. If you want to roll back to 4.8.6 then we can provide you with the code, or post FTP login details in private as well, so that we can upload it for you.
Best regards,
RikardHi kendoargentina,
Thanks for the login details. I see a 404 error on the this WordPress file on the page you linked to:
https://www.your.site/wp-admin/admin-ajax.phpI’m not sure exactly what causing it though. Could you try reaching out to your hosting provider to see if they have access to some more details, or error logs please? Also please enable debug mode, so that we can copy the content of a problem page, to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
Best regards,
RikardHey Lucille,
Could you post a link to the page in question, so that we can have a closer look please?
Best regards,
RikardHey thomasgafo,
Thanks for the screenshot. I’m not sure exactly what you are having problems with though?
Best regards,
RikardHi Lana,
Great, I’m glad that you found the cause of your problem, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey stacey_pritchett,
Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (max-width: 767px) { .home #layer_slider_1 { height: auto !important; } }Best regards,
RikardAugust 14, 2021 at 6:57 am in reply to: Paragraph/H1/H2 text type selector not working in advanced layout editor #1316717Hey AFEC,
Where can we see and reproduce the problem you are having?
Best regards,
RikardHi,
Thanks for that. I’m seeing a 500 internal server error on the file in private when trying to check the v3 key. Could you try upgrading your PHP version to 7.4 or higher, to see if that helps please?
Best regards,
RikardHi Ron,
You can do that by simply downloading the theme files from your Themeforest account, then upload the theme to your new site. The version at Themeforest is always the latest.
Best regards,
RikardHey phausner,
The sidebar will display there, since you are using a full width element just before it. It has always worked like this, so it’s not due to any updates. If you want to continue using a full width element at the bottom, then you can try to fake a sidebar using a 1/4 column with a Widget element inside of it. If not, then please replace the full width element with a 1/1 element for example.
Best regards,
RikardAugust 14, 2021 at 6:39 am in reply to: Is there a way to one column in a color section break lower tha #1316712Hey mocreate,
Thanks for the mockup. Could you post a link to where we can see the actual elements as well please?
Best regards,
RikardHi,
Please check your site URL here: https://httpstatus.io/, as you can see, there is a 301 and 404 error being returned there. Please check the Custom Error 404 Page option on the main page of the theme options, and make sure that your home page is not selected there.
Best regards,
RikardHi,
Thanks for that. I’ve added this for you in Quick CSS:
.page-id-7216 span.av-masonry-date, .page-id-6613 span.av-masonry-date { display: none; }And the dates are no longer showing on the two pages you linked to, please review your site.
Best regards,
RikardHi,
Thanks for the update. I emptied the test page and started a new layout, I’m still not able to make the layout break though. I followed the steps you listed, but it seems to be working fine when I try it. Am I missing something maybe? Any details would be valuable, so that we can reproduce the problem.
Best regards,
RikardHi,
Great, I’m glad that you found the problem, and thanks for sharing your solution. It’s much appreciated :-)
Best regards,
RikardHi Paul,
It certainly cost us all some nerves and a sleepless night or two!
That is totally on us, and we’re truly sorry about that. With our new routines, that should hopefully never happen again.
Best regards,
RikardHi APcar,
If you need further help with your problem, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi Brian,
I’m glad that you found the problem, but we can’t debug unsupported third party plugins unfortunately.
Best regards,
RikardHi Tom,
You could use the Accordion element, but the content would be have to be added manually. Being able to add content automatically will likely never be implemented in the theme.
Best regards,
RikardAugust 14, 2021 at 5:55 am in reply to: Enfold update – Testimonial slider background color not correct #1316703Hi,
Thanks for the update. I checked your site using Chrome as well, but I can’t see any red lines on my end. You might be getting locally cached result, could you try to load the site in an incognito window to avoid any local caching please?
Best regards,
RikardHi,
Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardAugust 14, 2021 at 5:51 am in reply to: Problems after Update 4.8.6 | Accordion & Seperator Padding #1316700Hi Daniela,
Great, I’m glad to hear that everything is working as it should, and sorry again for the problems. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey Kate,
Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (min-width: 1310px) { div.av-9i6if-4c8341ba9f2346b46ba9cc8276551173 { height: 430px; padding-top: 90px; } }Best regards,
RikardHey frankeee,
Thanks for the login details, and sorry for the problem. Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for the update. I tried logging into your site, but the details you posted are not working. Please check and verify.
Best regards,
RikardAugust 14, 2021 at 5:12 am in reply to: The contact form doesn't work (the messages aren't send) #1316696Hi,
Thanks for the update. If you should need further help with this problem, then please include admin WordPress login details in private.
Best regards,
Rikard -
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