Page 609 – Support | Kriesi.at – Premium WordPress Themes

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September 24, 2021 at 6:20 am in reply to: Easy Slider – Embedded Youtube Video Unavailable #1322110

Rikard
Keymaster

Hi Rick,

I see that you are running an old version of the theme, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please check the actual status of your videos on YouTube, as it might have changed.

Best regards,
Rikard

September 24, 2021 at 6:00 am in reply to: Blank module when edit #1322106

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 24, 2021 at 5:45 am in reply to: Export -> Import theme settings does not setup menu or widgets #1322101

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for sharing it. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 24, 2021 at 5:44 am in reply to: Enfold – problem with Mega Menu #1322099

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 24, 2021 at 5:41 am in reply to: enfold conflict with Yoast SEO #1322096

Rikard
Keymaster

Hey Maarten,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. You can use the email in private, just remember to post the login details here in this thread.

Best regards,
Rikard

September 24, 2021 at 5:39 am in reply to: Formfield and Subscribe Button in one line #1322094

Rikard
Keymaster

Hey Yvonne_1211,

I get an error message after posting the password:

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Could you let us know once your site is accessible again please?

Best regards,
Rikard

September 24, 2021 at 4:44 am in reply to: Connection lost. Saving has been disabled until you’re reconnected. We’re backin #1322093

Rikard
Keymaster

Hey nahmialm,

Thanks for the login details. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

September 24, 2021 at 4:40 am in reply to: update Enfold 4.8.6.2 #1322092

Rikard
Keymaster

Hi Matti,

Thanks for the update. I’m not sure what is going wrong on your end, but neither me or Yigit can reproduce the problems you are having. I did see the blue background at one point while I was helping you, but that seems to be gone now. Please see screenshots in private. Editing is working fine for both me and Yigit as well, and there is no disappearing content after updates on our ends either. I’m not sure how we can reproduce the problems you are seeing on your end, could you try to explain which operating system and browsers you are using when this problem happens please?

Best regards,
Rikard

September 23, 2021 at 1:09 pm in reply to: Permanent Line break not working #1322017

Rikard
Keymaster

Hey noordhoekron,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

September 23, 2021 at 12:55 pm in reply to: Files not loading, saving or theme editor settings working #1322013

Rikard
Keymaster

Hey RoslinDesign,

Thanks for the login details. Could you give us an example of changes/styling not reflecting on the front end please?

Best regards,
Rikard

September 23, 2021 at 12:51 pm in reply to: Enlarge Logo on header #1322011
Rikard
Keymaster
Hi,

Thanks for that. Did you upload the image in question under Enfold->Header->Transparency Options? If not, then please try doing so, or use CSS like this:
```
#top .av_header_transparency.av_alternate_logo_active .logo a > img {
    opacity: 1;
    filter: alpha(opacity=1);
}
```
Best regards,
Rikard
September 23, 2021 at 12:36 pm in reply to: How to hide submenu #1322007

Rikard
Keymaster

Hey reinsicht,

Please try unchecking the box to use the menu items as a mega menu under Appearance->Menus, then remove the sub menu items.

Best regards,
Rikard

September 23, 2021 at 12:31 pm in reply to: "Shop" title not in the same position #1322004
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
@media only screen and (max-width: 767px) {
#top #main .template-shop .container:first-child {
    width: 100%;
    max-width: 100%;
}
main.content {
    padding: 0 7% 0 7%;
}
}
```
Best regards,
Rikard
September 23, 2021 at 12:13 pm in reply to: HOW TO FORMAT PROFESSIONAL PROFILE #1322003

Rikard
Keymaster

Hi Ron,

I’m not sure I understand what you need to edit exactly, could you try to explain your intentions a bit further please?

Best regards,
Rikard

September 23, 2021 at 12:10 pm in reply to: Problème de connexion Google authenticator #1322001

Rikard
Keymaster

Hey jetsaveurs.com,

Are you using a third party plugin for the functionality you are describing? How do you know that the theme is causing this problem?

Best regards,
Rikard

September 23, 2021 at 12:07 pm in reply to: Site is broken after theme is installed #1321999

Rikard
Keymaster

Hi,

Thanks for the update. Your site seems to be working fine on my end, the demo import is not working though. I’m seeing that the server is returning a 500 internal server error. Please try following this for suggestions on how to rectify the problem: https://kriesi.at/documentation/enfold/import-demos/#demo-import-dont-work-or-demo-data-install-error. If that doesn’t help, then please try reaching out to your hosting provider again, to see if they know why the server responds with a 500 internal server error when trying to import a demo.

Best regards,
Rikard

September 23, 2021 at 8:02 am in reply to: Preview looks totally different to page update #1321988

Rikard
Keymaster

Hi,

You are likely getting locally cached results, please try clearing all caches from your browser, and restart it.

Best regards,
Rikard

September 23, 2021 at 8:00 am in reply to: Hello, how can i have arrow in these submenu? #1321987
Rikard
Keymaster
Hi reinsicht,

Please try this CSS as well:
```
span.mega_menu_title a {
  font-family: 'nunito' !important;
}
```
Thanks @guenni007 for helping out :-)

Best regards,
Rikard
September 23, 2021 at 7:47 am in reply to: Insert Iframe #1321986

Rikard
Keymaster

Hey saludesencial,

That message is only a warning, please try inserting the code and save the element in question to see what happens after that.

Best regards,
Rikard

September 23, 2021 at 7:43 am in reply to: Theme update not working #1321985

Rikard
Keymaster

Hi Matt,

Please try to install and configure this plugin: https://envato.com/market-plugin/, to see if that helps. If not, then please include admin WordPress login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

September 19, 2021 at 1:54 pm in reply to: Conflict between latest version 4.8.6.2 and redirection #1321523

Rikard
Keymaster

Hi,

Thanks for the update. I can’t reproduce the problem you are describing on the latest version of the theme (4.8.6.2), could you give us access to your dev site so that we can see the actual problem please?

Best regards,
Rikard

September 19, 2021 at 1:47 pm in reply to: Enlarge Logo on header #1321521

Rikard
Keymaster

Hey onedesignprint,

I’m not sure I understand what you are looking to achieve. Could you try to explain your intentions a bit further, or post a screenshot highlighting them please?

Best regards,
Rikard

September 19, 2021 at 1:34 pm in reply to: Horizontal Scrolling Text in Header #1321517

Rikard
Keymaster

Hi Marie,

Thanks for that. Could you give us access to your site as well, so that we can have a closer look please?

Best regards,
Rikard

September 19, 2021 at 1:19 pm in reply to: Critical error when trying to edit specific page #1321512

Rikard
Keymaster

Hi,

Great, I’m glad that it’s working as it should again, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 19, 2021 at 1:13 pm in reply to: Color Section background image not working on Phone, Pages acting werid? #1321509

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 19, 2021 at 1:05 pm in reply to: Content Slider – mobile view #1321504
Rikard
Keymaster
Hi Jambar,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top #wrap_all .slide-entry {
    width: 100%;
    margin-left: 0;
}
}
```
Best regards,
Rikard
September 19, 2021 at 6:15 am in reply to: Search box in overlay Search box #1321489

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 19, 2021 at 6:13 am in reply to: Search mobile view overlaps #1321488
Rikard
Keymaster
Hey Hejanni,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.template-search .post-entry {
    height: 80px;
    min-height: 80px;
}
}
```
Best regards,
Rikard
September 19, 2021 at 5:40 am in reply to: Strange behaviour of Header menu between 1068px and 1289 px width #1321487
Rikard
Keymaster
Hi Tim,

Thanks for that. I’m not sure exactly where you have added the code you initially referred to, so I added it again at the top of Quick CSS, but with an edited media query value:
```
@media only screen and (max-width:1024px) {
.responsive #top #wrap_all #header {
position: fixed !important;
}
}

/*
header menu background transparency */

.av_header_transparency{
background-color: rgba(255,255,255,0.7) !important;
}

@media only screen and (min-width: 1024px) {
.av_header_transparency{
background-color: rgba(0,0,0,0.3) !important;
}
}
```
That seems to be working on my end, could you check on your end as well please?

Best regards,
Rikard
September 19, 2021 at 5:27 am in reply to: Layer Slider breakpoint error #1321485

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 18,241 through 18,270 (of 93,420 total)

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