Page 584 – Support | Kriesi.at – Premium WordPress Themes

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November 7, 2021 at 7:26 am in reply to: Imported demo templates looks different from demo preview #1328091

Rikard
Keymaster

Hi,

Thanks for that. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 7, 2021 at 7:24 am in reply to: Theme Version Upgrade from 3.5.2 #1328090

Rikard
Keymaster

Hi,

If this was a general problem with the theme, then everyone would experience the same problem as you are. That is not the case, so it’s very likely that the problem is a misconfiguration on your server.

Best regards,
Rikard

November 7, 2021 at 7:21 am in reply to: Theme Support #1328089

Rikard
Keymaster

Hi Ashley,

You should be able to get your purchase code in the email receipt from Themeforest/Envato, and in your user account on their platform. https://support.inspirythemes.com/knowledgebase/how-to-get-themeforest-item-purchase-code/

Best regards,
Rikard

November 7, 2021 at 7:18 am in reply to: Full width elements have an outside margin #1328088

Rikard
Keymaster

Hi,

Thanks for the update. You need to add the class to the Color Section, please try that out.

Best regards,
Rikard

November 7, 2021 at 7:13 am in reply to: cannot save edits in google services / Theme options #1328087

Rikard
Keymaster

Hi,

Thanks for the update. I’m seeing this server error message when trying to save the theme options: https://httpstatuses.com/510. We’re not sure why that is happening, so you might have to reach out to your hosting provider for clarification on that problem.

Best regards,
Rikard

November 7, 2021 at 7:05 am in reply to: SVG logo styling not working since upgrade. #1328085

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 6, 2021 at 4:32 pm in reply to: Theme Version Upgrade from 3.5.2 #1328038

Rikard
Keymaster

Hi,

Thanks for the update. Maybe this will help you out? https://bobcares.com/blog/curl-error-28-operation_timeouted/

Best regards,
Rikard

November 6, 2021 at 4:26 pm in reply to: SOS: Center Header Logo and keep burger menu on right #1328036
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 990px) {
#header .logo {
    transform: translateX(0);
    margin: 0 auto;
}
}
```
Best regards,
Rikard
November 6, 2021 at 4:21 pm in reply to: A menu item in a different color ? #1328034
Rikard
Keymaster
Hi Franz,

Please try this CSS instead:
```
li#menu-item-7669 .avia-menu-text, #av-burger-menu-ul li.menu-item-7669 .avia-menu-text {
  color: #b33333 !important;
}
```
Best regards,
Rikard
November 6, 2021 at 4:20 pm in reply to: Licenses #1328032

Rikard
Keymaster

Hi,

Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 6, 2021 at 4:19 pm in reply to: Suspicious.Files for ThemeForest 4.8.7.1 found during JetPack site Scan #1328031

Rikard
Keymaster

Hi Sheila,

That file is part of the theme. If you need further help as to why that file is being flagged, then you would need to reach out to JetPack support.

Best regards,
Rikard

November 6, 2021 at 4:16 pm in reply to: Widgets Above Footer #1328030

Rikard
Keymaster

Hey Andrew,

That is a sidebar, I selected to not show it in the Layout menu on the front page for you.

Best regards,
Rikard

November 6, 2021 at 4:13 pm in reply to: Logo not showing in Chrome #1328028

Rikard
Keymaster

Hi Eugeniadms,

Your logo is showing fine on my end using Chrome, could you try using an incognito browser window to see if that helps?

Best regards,
Rikard

November 6, 2021 at 4:11 pm in reply to: missing logo and theme options not working #1328027

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 6, 2021 at 4:06 pm in reply to: Hauptmenü in der seitenleiste: widget area hinzufügen #1328026

Rikard
Keymaster

Hey Mable,

I’m not sure I fully understand your question, do you want to add a widget area to the header? If so, then please refer to this: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Rikard

November 6, 2021 at 4:05 pm in reply to: Margin below main navigation #1328025

Rikard
Keymaster

Hi,

Thanks for the update. Did you check your header settings under Enfold->Header? You can set a custom height for the header there. I’m not sure what the login details you posted are for, please clarify that if you should need any further help.

Best regards,
Rikard

November 6, 2021 at 4:01 pm in reply to: Decrease space below main menu #1328024

Rikard
Keymaster

Hi Peter,

Did you check your settings under Enfold->Header? You can set a custom header height there. If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

November 6, 2021 at 2:59 pm in reply to: Support & License Key #1328019

Rikard
Keymaster

Hi,

Thanks for the update. Your support period ended 2020-05-06, so you can extend your support period on Themeforest.

Best regards,
Rikard

November 6, 2021 at 8:14 am in reply to: can't delete enfold 4.5.7, preventing install of latest version #1328002

Rikard
Keymaster

Hi,

Thanks for that. I see the same thing on my end, but I can’t tell you why the parent themes are not in the FTP folder unfortunately. Your child should not work without the parent theme. I think you will have to reach out to your hosting provider to see if they can help you out with this problem.

Best regards,
Rikard

November 6, 2021 at 7:09 am in reply to: Learn Dash – Focus Mode #1327999

Rikard
Keymaster

Hi George,

I’ve reached out to Yigit for clarification on that. Please reply to this thread once you have read it, so that it gets added back to our support queue.

Best regards,
Rikard

November 6, 2021 at 7:07 am in reply to: A menu item in a different color ? #1327998
Rikard
Keymaster
Hi Franz,

Please try the following in Quick CSS under Enfold->General Styling:
```
li#menu-item-7669 .avia-menu-text, #av-burger-menu-ul li.menu-item-7669 .avia-menu-text {
  color: red;
}
```
Best regards,
Rikard
November 6, 2021 at 7:03 am in reply to: Top Bar on Mobile – Does not take on Style of Top Bar in Advanced Styling / #1327997

Rikard
Keymaster

Hi,

Thanks for the update. The header meta problem; I can’t reproduce the problem on my end. I added the CSS in the WordPress customiser, and it’s working as it should. Please see screenshot in private.

I can’t see the other problem you are describing on my end either. I edited the Special Heading, and it’s working as expected, please see screenshot in private. Could you try using a different browser to see if that helps?

If you are not seeing changes on your actual site, then it’s likely due to local or server side caching. The theme doesn’t have any functionality for that, and there’s nothing in the theme which would delay publishing of any content.

Best regards,
Rikard

November 6, 2021 at 6:36 am in reply to: logo overlaps hamburger only on iPhone #1327996

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 6, 2021 at 6:33 am in reply to: Remove border on Fullwidth Submenu and remove gaps between menu items. #1327994

Rikard
Keymaster

Hi,

Thanks for the update, I’m glad that you client liked the design. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 6, 2021 at 6:30 am in reply to: Masonry style layout with columns of text? #1327993

Rikard
Keymaster

Hi,

No problem, just post here when you have something to show us.

Best regards,
Rikard

November 6, 2021 at 6:29 am in reply to: Weird Question: Guy Fawkes Mask Avatar #1327992

Rikard
Keymaster

Hey Mike,

That sounds a bit strange, I can’t tell you why the mask avatar appeared unfortunately. We’ve had other users reporting that their theme settings had been reset though, and in those cases, it was a plugin called Email before download which caused the problem.

Best regards,
Rikard

November 6, 2021 at 5:52 am in reply to: video does not start automatically #1327991

Rikard
Keymaster

Hey ingridbrauner,

First off, could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try the Youtube URL in private instead.

Best regards,
Rikard

November 6, 2021 at 5:48 am in reply to: No Avia editor to create new pages #1327990

Rikard
Keymaster

Hey metafora29,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

November 6, 2021 at 5:46 am in reply to: Full width elements have an outside margin #1327989
Rikard
Keymaster
Hi,

Thanks for the update. Please add a custom class in the Advanced tab for the sections which you want to remove the padding from. Then you can use CSS like this in Quick CSS:
```
.your-custom-class .container {
    padding: 0;
}
```
Best regards,
Rikard
November 6, 2021 at 5:43 am in reply to: Licenses #1327988

Rikard
Keymaster

Hi Peter,

Please see reply in private.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 17,491 through 17,520 (of 93,569 total)

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